It was gorgeous and scenic!

Excellent service

We liked the hotel except for the housekeeping. The cleaning wasn't top.

Excellent staff

The people are lovely, very willing to help. The hotel is lovely with good amenities Unlike the other hotel we stayed the staff was quite prompt in catering for us tea drinkers The room I stayed could be a bit lighter and airy The shower also could be updated and similar to the other hotel, a kettle in the room will be awesome

Cartagena as a vibrant city can be very noisy, but this hotel is located in a quiet area -still walkable distance to the main attractions- that is much appreciated. Please keep in mind that the building is very old and amazingly well kept; however, our room had a roof water leak. Other than that, the staying was perfect.

We love Armería Real. Great comfy rooms, excellent service, and overall great value for money. Also a great location to explore Getsemani and the Old City.

Excellent scale, beautiful roof bar and pool, ample breakfast included

Very Clean and confortable. Excellent customer Service and amazing environment. In general Amazing Hotel. I will come back for sure. Location is great.

I enjoyed the hotel in general. Staff were very helpful and friendly. Breakfast was varied and tasteful, excellent coffee. Walking distance from restaurants and old romantic neighborhood. The hotel is very pretty and well kept.

Excellent please

The staff. Everyone was super nice .

Breakfast was not very good. The rooftop and bar is poor. The elevator was damage during the stay

We love this hotel. The service was great. The staff very welcoming. The place is very clean and looks very nice.

One of our rooms was wet and it smelled. The other room was nice

The staff there is the absolute BEST! Rafael, Luis Felipe, Alvaro, Zulay, et. all are incredible!

Excellent hotel. Their facilities and staff were amazing.

Great

Beautiful property! The friendliness and most attentive staff! Fantastic location and even better room! BOOK HERE!

The location is perfect!

Excellent staff . Very helpful . Rooms are beautiful . We had water in the room the second day because of the rain and they gave us another room , even more beautiful . Breakfast is a very good buffet .

Hotel was better than expected. Nice roof top bar with nice view. Good side of town.

We enjoyed our stay. Great location; nice view from rooftop, and restaurants are walking distance. The breakfast at hotel was good, and the staff was friendly.

On our first night of 4 - the door lock broke and left us locked in our room for almost 2 hours. We kept calling the reception who evebtually realised the issue and staff had to climb into our room via balcony and take the lock apart and put a new one in. Our children found this quite scary and upsetting. I complained several times to re eption about the situation and had to plead woth them to provide food and drink for our children. There was no apology from hotel mangement or anythjng to make up for the issue. They eventually provided a meal for the children but jothing more. Pretty awful hotel management. The rest of the staff were very pleasant however and friendly. Aside from this rest of the hotel services were good but the experiende left a sour taste. Breakfast was good.

Perfectly located near bar hopping area. Walking distance to tourists area.

It’s a great location beautiful boutique hotel and staff was so helpful and nice. Loved it!!

Disappointing experience, this isn’t a 5 or 4 star property more like a 3 or 2 star hotel gave us their worst room, in the building. I know we have booked their classic room but what they gave us wasn’t a classic room at all! All the classic rooms photos on Expedia has window but our room was a courtyard without window - basically i felt bamboozled by what i booked on expedia. - note to future guest, if hotel gives you the 217-1 room ask straightaway to other room! Entering inside room - you can’t control de AC temperature only on and off with the temperature setup for 16 degrees (freezing), all the wall were with black marks from suitcase and other stuff. All sockets were or broken or hanging from wall! No shower gel in bathroom, the hairdryer was proper for an cheap hostel A lot of noise from above, they have a deck on 3rd floor where is the bar that is just above our room so all noise comes to us, also i believe some of the swimming pool pipes past in the room ceiling so you can hear that noise all night. The minibar was older than my grandmother so i had to turn if off, i was feeling i was inside an aquarium The phone didn’t work! Next morning i went downstairs stairs to reception and mentioning the broken phone what reception told me “the phone is on mantenance it doesn’t work…” so if there was a fire… Reception only wanted to know if you wanted a tour if not they didn’t say hello to you! Marlom the bellboy was the only friendly staff

Very friendly staff

This was the sketchiest check in with staff that was smirking and whispering when we got there. The room made a motel 6 look like a 5 star. It was FILTHY and I felt so unsafe we left after 5 minutes of arriving.

Very professional, and kind of staff

Great value for cost. Good location …basic amenities…no hair dryer in room but staff lovely.

The location was great, and the food/drinks excellent and reasonably price.