Decent Hotel

We booked a suite at the Spread Eagle. It was excellent, very spacious, over two floors, which was good for me as I dislike sleeping on the ground floor. The bed was a super king, which is always a gold star as that's what we are used to at home. One of the most comfortable beds we've ever encountered in a hotel. The bathroom had a good sized shower and an excellent bath-wider than the normal hotel bath. I would have liked a little information in the room about the wifi, the restaurant, menu etc. We chose not to have dinner as we had visited relatives earlier and didn't feel we needed another meal. The breakfast was a little disappointing. It took some time to come-the waitress apologised for the delay-and when it arrived it appeared to have been standing for a while. The sausage was overcooked and one bacon rasher was hard. There was a good supply of coffee and plenty of bread and pastries. There was no fruit available. Overall we were happy with our stay and we will probably return as we visit in the area regularly

Dirty room but unable to move as fully booked with wedding reception. We did ask!. Shower did not work, no cold water from the bathroom sink. I actually had to clean the room of cobwebs and a spider which was clearly visible upon entry to the room! No room service on the 2nd day (when we were ourselves going to a wedding) so we only found this out when we returned at 12.30am. No receptionist on leaving so no-one to complain too either. Reception was rarely manned and when it was, staff were not too friendly! Young girl served us breakfast on B/H Monday was very pleasant though! We would not stay here again...and actually feel we have been robbed!

Rooms not that good, mould around bath and breakfast was not good.

I can identify with many of the bad reviews listed. I have stayed here several times in recent years because it is convenient for family visits - there is no other option in the center of Thame. The staff do their best but the impression is of disinterested owners who are happy to run the place into the ground for the sake of profit. I get the impression that the place is understaffed and that the staff are given little/no authority to resolve issues. Arrived at check in time to be greeted by a sign saying “call this number if reception is unattended”. No one answered the phone. The other couple waiting to checkin went to the restaurant and were told that someone would be along soon. 15 mins later someone did arrive to tell us the rooms weren’t ready yet. Our room was fine but had a smashed electrical socket at the vanity table with live electrical wires exposed - lethal. Surely the cleaners would have noticed and reported it? It’s really run down and it’s obvious that minimum money is being spent on maintenance and repairs. Staff as friendly and as helpful as they can be.

Convenient for Thame town centre, but overall the hotel is poor compared to others on the outskirts of the town.

Lovely room well decorated and a fan in the bedroom was very welcome food was great but very limited on choice

Absolutely awful place, should not be advertised, I paid £100 for a tiny box room which was not clean, the bed was pushed up against the corridor wall, only a bathroom style lock in the door, the place was incredibly noisy until all hours.

The hotel is old and tired, and in pretty poor condition. Everything was a little bit dirty

Lovely hotel on the high street. Great room, very comfortable. Nice staff.

All Good

TV difficult to operate. Streaming didn’t work. Only terrestrial tv available. Screen cast and only available with Android phones Breakfast poor quality. Cooked breakfast reheated. Pastries stale. Staff friendly and helpful but hotel operated on limited budget. Object to paying for parking

Nice friendly staff, nothing is too much trouble

Room was pretty tired. Expected better for the cost

Suite had nice furniture but bedroom curtains were broken and made it impossible to close so the room was light early in the morning.

This was by far the worst hotel I have ever booked via Hotel.com The hotel was expensive, the so called ‘suite’ had a bare room with two chairs and a side table and the condition of this room, the bed room and bathroom was appalling! Breakfast was a joke ! Very little choice, poorly presented, 3 of the 6 items on cooked menu were subject to a surcharge and one member of the staff team was so rude that if he worked for me I would have sacked him on the spot !! Other hotel guests were also raising the same concerns and we will all await for the manager to contact us !!! Overall I will be seeking a full refund and WOULD NOT recommend this hotel to my worse enemy!!

Breakfast disappointing. Took forever to get someone to take our order. Food cold and bacon undercooked. Someone had already used our shampoo and conditioner.

We booked an Executive Room however it was only average. The French Doors had bolts, one bolt was impossible to open. The wi-fi didn’t work. The shower wouldn’t stop dripping but at least the door stopped us hearing it all night. The wardrobe door wouldn’t shut properly. Despite it being a hardwood floor there wasn't even a rug/mat at the side of the bed. The bed and pillows were extremely comfortable. When ordering our Evening Meal instead of Caesar Salad a plate of pasta was delivered. The salad was advertised as being with Gem Lettuce leaves however it was served with drenched iceberg lettuce leaves with pieces of ham instead of lardons. There was no yogurt available at breakfast. The general decor and carpets looked extremely tired.

Excellent staff

It needs updating, radiator not working in our room did say but person on desk not really interested, breakfast ok

The hotel is very tired and desperately need an update. The blind in my room did not work the bathpanel was taped in place and there was no bath plug. No info in rooms regarding Hotel (e.g. WIFI code) The bed was very comfortable and linen was clean. Breakfast was mediocre at best. I don't think I will be back

Lovely room, friendly staff

Staff were nice, but the hotel itself is pretty drab.

Was upgraded as Room 6 very small and old fashioned. Not happy to pay £5 to park in the hotel car park (hotel doesn't own the car park behind it). This could, and I am sure will once again, become a destination hotel and I'm aware that renovation work is ongoing. Staff are very friendly and helpful. Best situated hotel in the town (central). I wish the hotel success in the future.

Stared before and this time was given a room just up the stairs. Got in the room and looked very old and rundown. Piece of wood strung between 2 walls with 1 coat hanger on it. Window had an old set of blinds that just did not work, windows were old and would not shut and the rain (not hotels fault) was dripping down from a faulty cutter on to the window making a hell of a noise. So asked to be moved which they did. Second room I was given again up stairs walked in and the ceiling had a great split in it with water pouring through down on to the bed. Asked to be moved again. They gave me one of the garden rooms which was OK just dated and dull. On arrival with another guest at the same time. no one was at reception. Hit the bell no one came. called the number given if reception empty and it rang the phone at reception. In all waited 15 minutes before someone came to book in. Had breakfast included so went down and 3 other people there with one waitress who gave the impression that she would rather be elsewhere. Overall very poor and needs shutting down or refurbing. will not be staying there again.

Very good

Cold shower

The hotel was fine . The sad thing is the pub across from room 15 was so ridiculously loud till 02.00 hrs . No one could do anything about it . Spoilt our weekend

Very tired hotel

Spread eagle staff are great. Rooms are clean and good standard. However the hotel is in need of paint and new carpet

Needs modernising, is understaffed, but the the personnel available on the 2 days that I was there, done everything to make me feel comfortable and very very helpful.

We found the spread Eagle to be a very friendly hotel. Breakfast was delicious. would recommend.