beautiful place I did not expected the costumer service that was provided to us by alex at check in time and Douglas at check out time I also have to mention Dante the bar tender at the pool Aall of them were very nice

Stayed 6 days at the end of a busy tour of part of Brazil. Enjoyed the stay. Pool was usually quiet and good to have a gym. Breakfast very good. Service was usually good. Not much English spoken in Brazil but everyone tried to help. Close enough to walk to several beaches if you don't mind 5-10 minutes walking. Our room 17 - upstairs - with great views from the balcony and good evening sun.

The location and setup of this hotel is really nice. Unfortunately the service can't keep up with that. We had several issues and did ask several times to see the hotel manager. He decided not to show up in any of the four days we stayed and did send an unsigned letter to compensate for all the issues we had. That the internet is not working for almost 24h can happen but getting fooled by the staff and treated like idiots - sorry not paying for that. Also using credit cards without any authorization is not the way I would expect in a hotel (price) like this. On top we were struggling with aunts in our rooms over the full period of stay (can happen in this areas). As we had tons of them we did ask to spray some anti aunt spray or so - unfortunately they only got rid of them during their regular room cleaning - so 30min after they left the full family was back - we could not put anything in the bathroom or on the floor.