clean, safe, nice staff&service. very good restaurant on site. happy stay here one night

The kichen in the room

We stayed in a suite facing the bay, which was breathtaking! Enjoyed every moment.

it is easy to find and the spa was excellent

Overall we had a great experience and very clean property. Very good customer service.

It was a good hotel apartment for the price, with frindly staff. The only negative experience was that the elevators were only working to the 4th floor and not the 6th floor.

We loved our visit to living water. Amazing place to refresh yourself. Super walkable and lots to do at the resort. I only have a few negatives (because no one is perfect) -dining food was a 7/10 , definitely room for improvement but I mean all blue mountain has commercial restaurants -no direct way to the “new” section, it was a little bit of a journey haha -just a personal opinion and one people may not be keen but I feel kids shouldn’t be allowed in the hot tub, would be nice to have an adults only portion of the swimming area

New furnitures ,kitchen and cleanliness was great, for sure we gonna go back.

Not easy accessible to room, lobby, pool anywhere. Signs are confusing. Stairs everywhere No elevator working. Staff are not trained for customer. Knocked in the midnight while we’re sleeping. Don’t want to go back ever again.

Te property was clean .but check out was too rushing. I wish to have house keeping for free .

Overall we had a lovely time. However there being no elevator service to our room on the sixth floor was very inconvenient. I was under the impression this was a new issue until I spoke to another guest who said it was not working as far back as June. I had to request bath towels as there was only 1. They arrived within minutes 😊 however the next day when I had to request a toilet roll I had to call back a second time. Apart from that the staff were all very friendly.

Beautiful Room that was upgraded for us! Great view!!!

Clerk at desk was very friendly and thorough.

The stay was terrible. The hotel was very depressing, and the rooms had a strong, unpleasant odor. It resembled an old condo, and we could clearly hear conversations and bathroom noises from the next room. We had to extend our stay due to an emergency, and the hotel made an error on the invoice. Although we were told over the phone that the price would remain the same, they failed to update it in their system. As a result, we had to wait nearly an hour at checkout to explain the situation and adjust the invoice. We stopped arguing the front desk lady for the right exact amount for refund and ended up getting less money as it was not worth the time. Overall, it was a very frustrating experience.

There is a $12/day "resort fee" that was not disclosed upon check in. Had to pay extra if you wanted towels or bedding changed. After having to move rooms due to a wasp issues in our room, we were not comped anything. Nothing special. Might as well stay at a chain hotel.

The room advertised a kitchen, but the kitchen is besides the bed. No housekeeping included UNLESS you spend 7 days. The outdoor pool is not in premises, the indoor pool is mostly enclosed. Still under renovations.

It was a one night visit to Collingwood area and the hotel was a very pleasant surprise

Great place to stay

It was ok

Lover the spa for the aqua bath for couples as nd the food was amazing at the seafood restaurant

Great spot!! We enjoyed ourselves a lot.

This was our first stay at the resort and really enjoyed our stay. There were activities for each of my family memebers. We will be back for sure.

Very disappointed by the disconnected services: Spas and water activities. We’re penalized 50$ for not making it on time to the spas because of delayed service by the jet ski personel operation , despite rebooking the spa appointment

Overall it was okay but unfortunately it wasn’t as described in a way,getting to the 5th floor with stairs every time you left your room with a toddler and extra stuff was extremely inconvenient, an experience everyone on the 5th floor shared in common. The service was very slow to get room service (towels,soap,teabags etc) they have great customer service they just don’t have enough stuff for capacity therefore you will wait ages. The swimming pool unfortunately and hot tub was not at all clean. The place is in a convenient location with everything around,my family enjoyed kayaking and the stay however it’s just not 5 star and the place doesn’t look 5 star either..the reception main floor is very nice but that’s all. A lot of first time guests and timeshare sales.

I loved this property everything was amazing and clean! My room had some amazing views and I was overall very satisfied with everything! Would definitely come back again!

Clean and nice view

This is by far the best hotel experience for me. Aqua path was the highlight of this trip within the hotel. Also, we got upgraded room with a Lakeview which was again the best experience. My kids and I loved the outdoor hot pool. Overall it was a wonderful experience. Will visit again 😊

We had to run the shower for at least 10/15 minutes before warm water started flowing. Those who do not know this may start showering in lukewarm water. (Happened to us) In large buildings like your Resort, the plumbing companies usually design the system to keep the hot water system circulated all the time using a pump and a return pipe, to keep the system warm at all times. Suggest you have this area reviewed.

I had booked a room with a view of the waterfront, but the room I received actually had a view of the barbecue area.

The pull out bed was the worst thing in the suite and the loud AC Noise. So if you are a light sleeper you have to turn off the AC To sleep orherwise it will be a conatant buzzing on your ears

For a hotel that says they are world class, it’s more of a really expensive joke. They don’t have housekeeping services h less you pay extra. They don’t give you extra towels unless you want to pay 25$ per towel. They don’t have facelifts in the room. The restaurant in site says it has a lakeview, it’s more like looking at boats in the marina. Furthermore, the restaurant has a limited menu and is exorbitant in price. The spa was the only good part. I will certainly not be going back at the ridiculous price I paid for the room.

very nice and clean