This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors: - It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all. - The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel. However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.

As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer. The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better. We found our bed uncomfortable and so springy that if one of us moved so did the other. The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out. Not sure if the tv should have had a remote but ours didn’t. The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight. Breakfast was excellent and all the staff were friendly and helpful.

Outside/inside pools were good. Hotel carpet needed hoovering although room was clean and bed was comfortable. Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left. The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.

The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended

A very pleasant stay in the forest

We had a really nice stay .

Great stay, lovely room & breakfast staff were friendly and helpful. Only downside was evening food in restaurant (expensive and not the best)

Lovely New Forest view from the bedroom window. Very dog friendly. The young ish staff were a credit to the hotel. Friendly, attentive and nothing was too much trouble.

A fabulous family friendly hotel with something for everyone. As soon as we arrived we felt welcomed, the lady who greeted us couldn’t have been more helpful. We have two children under 10, they both had plenty to do with outdoor space featuring climbing facilities, a football goal, along with other outdoor activities. The kids cinema/play room is a master stroke, connecting to the children's restaurant which allowed children to eat first before we adults had our own time to relax and eat whilst the children played. The hotel grounds are picturesque and the spa/swimming pool overlooking the paddocks is simply stunning. To top it off we discovered this hotel is part of a chain with others alike around the country. Highly recommended.

The staff were very friendly and helpful, they really went out there way. Can’t wait to stay there again!

Lovely hotel. Excellent staff. Room and bathroom was quite large and facilities in general were in good order - spa very nice and clean. Restaurant food and drinks in particular felt over priced unfortunately. Very good again but really not worth the money - my recommendation would be to take a short walk to Brockenhurst for some excellent venues (unless it is chucking it down)!

Fantastic hotel, location, facilities etc we would definitely stay again only put off is children and having children’s stuff all over lawns etc but that’s our choice

Spa and staff excellent Child’s bed which was put into room wasn’t great

Very friendly and helpful staff, good amenities for children. Personally, wouldn't call it luxury however does live up to 3stars. Food was unexpectedly good - would choose to stay again

A lovely hotel for a couples weekend getaway with the dogs. Set in lovely grounds and near the quaint Brockenhurst village with Ponies and Donkeys roaming freely. Spa facilities are good. Breakfast could have been better, very basic but can have what you want.

I love the setting and it is family friendly. But service is quite slack, with a Sense of nothing being urgent. The front desk although friendly had very little information on local cycle routes despite saying so in the information pack.

Perfect for a familiy holiday! And some dinner time for just the parents.

What an amazing find! Tucked away half a mile off the road between Brockenhurst and Lyndhurst, this hotel offered the perfect retreat for a couple of days. Fabulous spa, and 25m pool which I had to myself for a while in the morning. Sunbathed in the hot tub on the deck. Bliss!

Incredible hotel for children. So many great facilities and things for kids to do. The only negative is all doors are very creaky so when kids are asleep it was quite annoying. Other than that I couldn’t fault the hotel.

The rooms are a little tired with water stains on ceiling, but the attention to other details like toys in the room. Biscuits being left for my child is excellent. All staff are so friendly. The Den is amazing and the food is yummy. I’ve stayed four times in the last 2 years and would not stay anywhere else now.

Friendly and helpful Good food Good bar staff Comfy bed

Lovely place, but couples be aware; way too many screaming children all over the place. This is classified as a “family” hotel, but should really be classified as a childrens playground. If you are a couple, avoid this hotel at all cost. Hotel is lovely though.

Excellent value for money, staff very friendly and helpful. Made us feel very welcome and made a fuss of our dog.

Nice hotel, we were in the ‘cosy room’ which was indeed cosy, but nicely done. It was August and so lots of kids in the pool on a rainy afternoon but that’s kind of expected but maybe not what every couple is happy with

It’s very relaxing, brilliant for children and the staff are wonderful. It’s a little lived in, in some areas, but I don’t think it matters to the overall experience. The location is brilliant and the kids loved it. The kids restaurant is great and the food was good. Lovely swimming pool and spa

Could not fault this hotel. Loved every second of our stay. The outside hot tub is just an added bonus, and we loved taking advantage of all the little thoughts they had put into the hotel.

Gorgeous hotel, lovely grounds and the spa is lovely. The addition of an outdoor jacuzzi overlooking the forest is an extra perk. Pros:- Spa treatment (full body massage) was really good. - The treatment rooms are relaxing.- They have loads of different drinks on offer and lovely loose leaf tea.- The food was lovely- Really nice outdoor area with loungers- Trampoline outside for kids and a wooden climbing frame area- They have a cinema room for kids and had a treasure hunt activity on- Waiters at dinner were really warm and helpful- Our room was lovely and the bed was super comfy- Reception were really friendly and helpful- Really good selection of food at breakfastCons:- We arrived at 11:30 and wanted a snack before our treatment at 12:30 and all they had was vegetable crisps. Definitely would have been nice if they had some more snacky foods available. - There were quite a few wasps in the area we were seated in for lunch.- There was confusion between different staff about the food that was being served ie. we were told lunch food was available by one waiter but then another said it was not. - There was no one at the spa reception desk for maybe 10 or 15 minutes so we were nearly late for our treatments. We were not told where to wait or if someone would come and get us and we had to ask for gowns and flip flops.- No hot chocolate sachets in the room and only one type of biscuit.- Eggs at breakfast were burnt and a strange texture

Great location and great facilities. Staff a little disinterested st times and service wasn’t as good as one would expect

Lovely setting and gardens. The hotel is very well laid out with all the amenities to keep the kids and adults happy

We had a lovely stay here. The staff were super friendly and helpful, I enjoyed the relaxed atmosphere. If you have dogs or kids for that matter, this place is perfect. It's not restrictive and there's plenty of activities on site. The food was also very good. We had a very pleasant stay indeed.

Felt like I was staying in a crèche, more a family than a couples hotel. Very friendly staff but too many screaming toddlers. Would recommend having a plug close enough to a mirror to allow blow drying hair. Lovely location.

Good solarium facilities. Large dining room. Not sure why therefiore we were asked to have breakfast in a lounge at ciffee tables. Bad for my back. Lovely lookin bedroom but snall and crampt due to sloping roof. Ensuite had sloping roof over toilet and over bath so not possible to shower .