The property was clean and the room was a nice size. Two things that kept them from 5 stars: (1) there was a 15 minute wait to check in. By the time we checked in there was already a ticket for $56 on our windshield. Super aggressive! The hotel said they would take care of it but who needs that aggravation on vacation? We parked I. The hotel’s lot! (2) they were very cheap with supplying towels. If you got swimming and have two wet towels for two people, and then you need to shower, a woman needs two towels. One for hair and one for body. Only letting 2 more towels is just not helpful. Don’t make me have to yell at my husband.

Convenient location and super friendly front desk staff

Only stated one night, due to us flying in late at night. The room was comfortable and it fit our family of 5. The kids enjoyed the pool in the morning. It also had a very nice breakfast.

Front desk employee doesn't know how to treat people, ill-educated and rude.

Free breakfast, no resort fees. Parking is inexpensive. Walkable to beach with kids. Provided full-size shampoo conditioner and body soap in room.

We enjoy this hotel. The staff are friendly and helpful. The only problem was getting car ticketed while checking in. Lady at desk cleared it up right away

Had 2 rooms reserved. Both rooms smell like mold.

Air conditioning did not work. Installed portable a/c which did not cool room for 24 hrs. Only thing they did was waive the parking charges.

Staff friendly

Great hotel and location.

The staff was awesome. They let me check in early and helped when I needed them

Great location

Amazing service, fabulous breakfast, immaculate property & rooms

We were greeted by a roach on the bed upon arrival lane had to cram 4 people into one room absolute joke

This is a very nice hotel in Kailua-Kona, Hawai’i. Our room was large and very clean, with comfy beds, large bathroom, a sitting/working area, small dining area, and a small coffee station. The coffee station had a kurig coffee machine, small sink, microwave, and a refrigerator. This allowed us to store/prepare simple quick meals when we didn’t feel like going out to eat. The hotel has a hot tub and a pool, all very well maintained and very clean. The towels are provided at the front desk. Full breakfast was provided with our room in a large breakfast area. The hotel is located within convenient walking distance from the bay-front street with shopping and dining options. This allowed us to leave our car at the hotel and walk to the Kona bay pier, and shopping centre without worrying about parking the car on a busy street. The staff of the hotel was very friendly, helpful and accommodating. The hotel is located approx 15 min from the Kona airport. We would highly recommend this hotel for anyone! Thank you Holiday Inn and Suites for making our stay in Kona easy, safe and pleasant!

The property was advertising ocean view room however they were under renovation. They did give us refund back but was disappointed. The AC wasnt working properly for couple of nights because of renovatjons. Staff was really friendly and helpful. Breakfast was awesome with good variety of options. Location is really good as downtown kona and shopping areas are walkable. Parking is affordable and de ent. Overall a good hotel and would love to stay there once again.

Breakfast was awesome

The staff was very friendly and accomodating. Donna was there every day we were and it was a pleasure to see her. The free breakfast was great tasting with lots of variety - both hot items, continental, cold items and a variety of beverages were provided. The room was clean and updated. Great water pressure for the shower. Wish I had time to try the spa and pool

We had to check out very early in the morning, so couldn’t enjoy breakfast that was included, however, the hotel offered fruits and hot coffee. Thanks!

Parking stalls are a bit tight if you have a full sized vehicle. They weren’t fully booked because of renovations on the 3rd floor, so we were lucky I suppose. There were a lot of stalls available during our stay. Overall it was a nice stay. My family and I loved the continental breakfast in the mornings. And the staff were friendly. I would stay here again when I visit next time.

Best experience in all of the islands. Top of the line all the way.

Needed something not too expensive because we had to get up super early to fly out. We weren’t expecting much, but this little Hotel was perfect and clean. We got in a nice walk at night before we left by some cool places we missed earlier in the week.

Odd that you had to pay extra to park and possibly get fined if you didn’t keep a sign in the dashboard of car.

From the time we arrived until the time we left the staff was extremely friendy and helpful. The hotel and grounds were kept very clean. Only complaint was the noise the last couple of nights we were there. There was a large group of younger people up late partying and making an excessive amount of noise. Both nights I notified the front desk and nothing was done to resolve the issue. Otherwise, we had a very nice stay.

Very close walk to “downtown” Kona - there’s a little shopping area, restaurants, the ocean. Plenty of parking. Staff very friendly. Good breakfast. This was the perfect spot for just a night prior to our day of departure after we had been touring the whole island for several days.

Very nice place and staff

This Holiday Inn was well worth it, Free Breakfast, Friendly Staff and very clean. Pool Gym Vending Machine. Rooms was very big with 2 beds and a pullout couch/bed. Sink refrigerator microwave. Reserved parking!

Great price for a super Kona location. Friendly, helpful staff, clean facility

It was just so welcoming and accomidating

Good

Nice breakfast til 10am offering included

Refrigerator was non functional and was needed to keep medication cool. Had to store the medication with staff downstairs. For the extremely high price charged for the room it was expected to have the appliance working!