Beautiful property

Wonderful setting with amazing service.

This elegant Hotel is fabulous. The pool and view is incredible and the bedrooms are quite spacious with goregeous views. The staff at the Hotel is incredibly nice and helpful. I would definitely reccomend this Hotel for anyone looking for the ultimate Ibiza experience of style, romance and luxury to stay here.

One of the nicest hotels I’ve stayed in, the setting, the views, and environment were wonderful. I was sad to leave, all the team were so kind and helpful making my stay even better. Thank you to everyone. I hope to return one day.

We went there for our babymoon, we loved our room view and the pool area, it was right front of the sunset! They left us a note with a teddy for our baby which I already appreciated, But we were surprised with the average service for a 5 star hotel! For example there wasn’t a complementary water after first night or the breakfast was below the average! There wasn’t any buffet! On the arrival day I ordered a watermelon juice and fresh cut watermelon and it was off!!they didn’t even cancel it! And Eden restaurant was beautiful but unfortunately the food was horrible. I was pregnant and ordered a chicken and it was raw and tasteless so I said please cancel it, they insisted on re-cooking it and when they brought it back it was still inedible, it was off too! So I would stay at this hotel for 2-3 days because of the view but I wouldn’t eat there!!

Amazing. I loved. Staff was helpful. I recommend

This is an exceptional property, an island of beauty, relaxation, luxury and mostly a laid back and chill atmosphere that is perfect for a get away. Nested on top of a hill overlooking a sea cliff, the surroundings is simply breathtaking. The property is stylish and decorated with taste, the rooms and suites are high end, everything is 5 star worthy here. One and probably only downside is mosquitos, so bring your repellent. Congrats to the owners of this place, the job done is impressive, granted that it is not a big hotel chain and it is nested in wild nature. We will be back for sure !

Beautiful hotel in an incredible setting for a relaxing and luxurious stay. The staff are some of the friendliest I’ve come across who take care of everything to make sure the stay is really special. The pool areas are amazing places to spend the day, very relaxing, plenty of space and amenities on hand. Really great stay

Beautiful hotel and phenomenal views of the coast. Great service, everyone was super welcoming and friendly. The standard rooms have fantastic views but overlook the other rooms so it didn’t feel that private. The spa is super basic but the treatment was good. We went in September and there was always lots of free spots to sit and sunbathe. Sunset cocktails highly recommended. The main courses in Eden restaurant were all a bit strange but the sharing options, starters and desserts were excellent. The wine selection was also fantastic.

Lovely hotel, very quiet. Would recommend for couples wanting a relaxing stay.

Exceptional luxurious hotel in Ibiza, family friendly with too dinning. One of the best hotels I have stayed at.

Terrible stay for a family. Significantly over priced and very poor management. Don’t go!

Amazing place … can’t wait to come back

Absolutely gorgeous property! Staff were all 5 stars! Great experience! Will be back!

Beautiful setting, stunning views, amazing service and even better food!!

Hotel way overpriced, lobby does not look like a 5 star hotel and service is not good

Best

Very beautiful romantic place to stay, great spa as well.

Fabulous location, let down by poor service (mainly due to understaffing, rather than poor staff) and some cleanliness issues. The hotel charges 5 star prices for food, drink and accommodation, it needs to provide 5 star service to match but fails to do so.

The hotel is in a spectacular location, with breathtaking views of the sea and of a wonderful sunset everyday. The surrounding area is also beautiful, more pristine than other parts in Ibiza. Lots of coves and beaches around. The property is beautifully designed and decorated and very well kept and with many amenities. Rooms also have amazing views of the sea. Staff in hotel is all very young and nice, which is pleasant :), super helpful and available. We always got great suggestions and ideas.. You definitely need a car to move around. Santa Gertrudis is a 20 min drive. And Ibiza town and Sant Antonio both 30 min drive.

We stayed here to celebrate a milestone anniversary and must say that it was a wonderful experience overall. The location, scenery and ambience of the place is truly wonderful. A number of staff members were exceptional. However what makes a good hotel experience great is the attention to the personal details for each guest. The hotel was at 20% occupancy when we checked in. Having booked the hotel as a surprise for my husband I did inform the hotel before arriving that we would be celebrating our anniversary. On arrival we were not wished nor was there any mention of our anniversary during our stay in which we booked spa treatments and ate at the hotel restaurant. We have stayed at many other hotels in the past to celebrate previous milestone anniversaries, birthdays etc and have mostly had staff go the extra mile to make our stay that little bit extra special. This is particular true of most Middle Eastern hotels.

Views were spectacular , hotel was very clean with great service.

Spectacular views and peaceful destination. The staff were incredible and the room was perfect

We where there for 4 nights. Bathtub in the room is NOT private. People in the near rooms can see to your bathtub and there is no curtain to close to avoid it. We were told this is he way all the rooms are. So you see these nice images, when you sit in the bathtub, wave hello to your neighbors. DO NOT order The Fish of The Day for room service. It is not from that day. Felt sick because of it and puked all night. There is a little lamp near your room door with a small pillow. You have to turn it to the picture of the sheep if you don't want to cleaning lady to enter the room at the time they really shouldn't. This was not explained at any time but when we called to ask how to prevent this from happening again, If you take the spa and dinner, know that although they give you an hour for the massage, cascades and dinner, they do not RESERVE A TABLE FOR YOU. We had to go eat near the pool to enjoy the view. Nevertheless, the hotel still charged us for the dinner we did not have and refused to cancel it. They would have gotten that money as a tip but instead of that they let us leave with a very bad taste and ruined our vacation. I can not recommend this hotel. Beautiful place that is managed poorly.

Amazing setting. Views were incredible. Food wasn’t great, but overall a good experience

I stayed at the Hacienda having been to the hotel spa last year and being so impressed I thought I would treat myself on my last night in Ibiza for an over night stay with a spa the following day. I checked in and everything was fine until I came to use the jacuzzi bath in the room. As I was getting out of the bath I slipped and fractured my rib. The design of the bath is more like a sink bowl and having no hand rails, flat surfaces on the bottom of the bath or bath mats it is incredibly unsafe. A doctor had to be called out at €180 to give me pain relief in my room. I reported it to the Irina the manager. She came to the room and argued that this has never happened before and that it must have been my fault and not the responsablity of the hotel. Later after checking trip advisor I found someone else had made the same complaint. She was very rude, unapologetic and quite possibly the worst customer service manager I have came across in my life. I was made to feel like I was lying. The hotel after a lot of arguing offered to send a driver with my rent a car to the airport with me but unfortunately due to insurances reason this couldn't happen. I was unable to use the facilitys of the hotel and after everything I just wanted to get back to the uk. On my return I went to hospital in and now I’m in a situation that I am unable to work (I’m self employed) and over £400 out of pocket for what could be discribed as my worst experience with customer service ever.

Beautiful location. Breathtaking views. Peaceful atmosphere

We were a little disappointed that the balcony of our room did not offer any privacy, but other than that we loved it and will definitely return in the near future!

Very friendly staff, amazing view, pools, view from the room. Hotel in a very exclusive environment, quiet and in the Mediterranean woods. AMAZING stay

Just awesome

Loved our stay in this hotel that is completelybaway fromThe party craziness of Ibiza Exceptional service and lovely setting dont forget though to rent a car because youll need it to go anywhere

we had an amazing room, comfortable room and bathroom and a jacuzzi inside the suite. the views from the hotel of the cove is AMAZING and beautiful. the pools were large, but cold. we stayed here for our honeymoon and we ended up not staying in our room. food was super expensive, 5 euro for coke, 23 euro for a burger and fries, 9 euro for fries! we ended up renting a car for 200 euro for 3 days and drove to the beach nearby and around the entire island. we are a young couple 30 years old, the area was mostly family oriented. we drove to other beaches the other side of the island with better food and beaches. but overall, this was a nice hotel.