Although the place is really nice, they need to work on have a better wifi service, it was so weak and the interphone never worked, I think they should add a couple of kitchen appliances like coffee maker, but the service and place are great.

Beautiful location service general excellent

Overall satisfy👍

I love Monteverde's setting, surrounded by pine trees and a beautiful forest. The cabin was very comfortable and clean.

Views

I liked the property very much in general.The bedding needs updating and bathroom towels.

Ok

S/C

Disfrutamos estar en la cabaña, la cabaña está acogedora, menos fría que otra que usamos una noche anterior de Airbnb, nos gustó mucho que tenía dos baños la mediana, bastante práctico. Lo único que nos faltó fue una cafetera ya que en el restaurante solo tenían café soluble. Pero fuera de eso está excelente, nos dieron un atado de leña y una botella grande de agua ya incluida con la renta por noche.

Always, the weather. All the green areas mente verde have are unique

Me gusto la naturaleza y el silencio poder escuchar el canto de los pájaros.

Nice view

Great place to stay, friendly staff, cute accomodations.

we had a very nice time the place is very quiet clean and the service is excellent

There was no wifi. The whole time I kept calling the front desk. They said that they were gonna help us with the problem but they were obviously playing dumb. Don’t recommend at all. There were bugs everywhere in our cabin.

This is a beautiful location and the cabins are cute but maybe a bit overpriced for the level of comfort and amenities.

I would definetly recommend to anyone loved this place!!!

Está mal la dirección, queda lejos del centro.

las instalaciones se mantienen casi en las mismas condiciones, el piso de madera está flojo y muy ruidoso, al menos en la cabaña que nos tocó.el check in podrá ser al menos una hora más temprano, por lo demás todo muy bienfelicitaciones!!!

This is a simply beautiful hotel tucked into a forested hillside. Loved our mid-size cabin, which had a fireplace, kitchen and comfortable beds. The room rate included a daily delivery of firewood, and we loved making a fire everyday (we even roasted marshmallows!). One thing to note is the distance to downtown Mazamitla, it's a 15-20 minute walk on hilly streets, and taxis aren't always easy to get, so if you're not into hilly walking you may want to stay at this hotel only if you have a car (also, we arrived without a car and the bellhop didn't offer to help us with our luggage down the hilly hotel property road and multiple steps — the property probably isn't ideal for people concerned about accessibility). But overall, we truly enjoyed our stay at this atmospheric and wonderful property!

Very nice cabins a fee bugs here and there but your in the forest so we expected some. Overall very nice and clean. The beds were very comfortable rooms kind of small and so were the restrooms. Overall very relaxing.

So booked and canceled within an hr and no refund

It was a nice stay , beautiful place

Great property with cabins, great value. Restaurant food is very reasonably priced.

It is a wonderful place, inside and out and the ambiance is as wonderful as expected. Our only discomfort was the coldness in the room, and to top it off, the firewood was moist and wouldn't stay on. This can be solved by requesting extra blankets, which they have available and will gladly loan and requesting help with keeping the fire going. I'd likely stay again, but I'd just prepare better and bundle up.

The Ester heater did not work properly. That water was freezing cold

Beautiful stay, views, and service you get lodge daily for your chimeney for free

Very safe secure parking cleaness could be better.

Amazing scenery, open your door and your are in the "woods". Downtown is 5 minutes away.

The property itself was beautiful. Nice landscape. The cabin was not clean. There was body fluid stained blankets, soaking wet “clean” towels. Dirty sink in the kitchen and dirty bathrooms. Then when we left we were accused by staff of stealing a hand towel. There was no way to even know we had left yet at check out so it was an obvious lie. We brought our luggage in for them to search and they magically found the towel in the room at that point.

Cabins have a beautiful views, property it self is very nice!! They need to update blankets and sheets really old!!!

The WIFI did not work in the cabin. We were told to buy it in town. We reported this immediately and a technician arrived saying he would adjust the antenna. He basically did nothing - long story. Bottom line - no internet for the television and, more importantly, not able to keep in contact with the office. Before making the reservation we called to confirm that the property had good WIFI. I sometimes went to their conference room to access the internet, but it failed also. The staff seems incapable to resolve issues like this. There was no potable water for purchase at the property. We had to go to town for water. The front door lock is atiquated and sometimes required 10 minutes to lock or unlock it. I could continue, but I am just glad to get away from Monteverde. I do not recommend it.