Very pleasant and great value

By far exceeded my expectations. The staff was great and provided top notch customer service. I am planning to return to this hotel next for an annual trip with my cousin.

Best

Hotel is conveniently located at gateway to Romano, the rooms are large, clean and modern. Bed is comfortable. The pool is awesome with good music, food and drinks poolside. All hotel staff was amazing, friendly and professional including front desk, pool, cleaning, restaurant, security etc. Staying at the hotel was a highlight of a 12 day vacation in DR. I speak no Spanish and yet had no problems here.

There was no hot water in our room. We had to take cold showers. the mini bar was stalked with one bottle of water. There was only one towel in our room as well. We had to call the front desk several times. We went to the restaurant for breakfast and they only had one thing on the menu, and that was grilled cheese sandwiches for way too much money.

Room have no sofa or chair, room was very small about 9x 8 room, soap applied was as small as a candy (a sign of poverty, from the owners). Employees were caring, but very little they could do.

It was really nice

they said check in time was 3pm and wanted to chatge me for early check in when website says 2pm and i got there 2:30pm. i have stayed there once before and its convenient,right at the entrance of town,also breakfast should be at 7am because people wants to start the day early and they start serving breakfast 7:30am.

No me gustó el ruido de la música alta a altas horas de la noche, pero se corrigió rápidamente con el personal. Está todo bien allí.

Me en canta pero el personal de limpieza debe de haser mejor su trabajo y en restaurante deberían tener baridades de alimentos dietéticos

For being one of the more expensive properties I expected alot more. Check in was a diaster with so much confusion, With so many rooms available, was put in aroom facing the parking lot. Only 1 towel in the room. Bar service was good by pool, but drinks over priced. Told mini bar was complimentary, the after consumed items, was told it was not part of the Expedia price and had to pay. They admitted to the mistake, but had to charge us?? Check out was long as well. Not recommended!!

Not as advertised! The room and hotel amenities were overpriced

I did not like anything at the Hotel They services was every poor.

When we first walked in the rooms (we booked 2 rooms), they smelled like raid. As if they put a whole can a raid into each room to kill bugs. I told the front desk clerk and asked to be moved. We were told, they had no more rooms available. The second day there. I noticed tiny blood on the bed and my skin was itchy. I think I saw what looked like a bed bug. Let just say once we got home, I didn't even go in my room with my suitcase, and I removed all my clothes, even the ones I was wearing before walking in the house. I put the in the dryer on high heat for 3 hours. I also took at least 2 showers before hugging my kids. Overall it has the potential to be a great hotel. I has great outdoor space. The restaurant, pool, Lounge area, and staff were great. But, they have to get rid of their bug problem. I will not go back there.

Horrible stay dirty room would not clean it unless you asked. No clean towels

i liked everything, all the staff were very friendly.

The hotel bathroom needs to be cleaner and windows need to be able to close correctly

The rooms need clean sheets and better clean bathrooms.

the hotel is nice but the bed was very hard, I like soft beds, also they started charging for breakfast

the hotel was nice but I had a problem with my television they would bring one so they changed my room, later that day the television in the new room went out, you could hear it but no picture this is my second visit and the last time the phone would not work.

The hotel overall was ok. Nothing to be excited for and nothing to absolutely hate. The staff was unfriendly. Our key deactivated twice everyday we were there. The pool was nice but no towel service or any service for that matter. I have stayed in other places far better for the same price without the little hassles.

Hotel is good if you are in transit to somewhere else and dont want to drive by night. In general is good to spend the night an no more. Have the basics. wifi signal in my room wast present. The TV fail the last night. Hot water wasnt easy to get on the shower. The area is no good to walk, there is Multiplaza like 500 mts but it is recommended to go by car. I was aware I was picking a 3 star, but I have been in better places with this stars.

Hotel is good if you are in transit to somewhere else and don't want to drive by night. In general is good to spend the night an no more. Have the basics. wifi signal in my room was't present. The TV fail the last night. Hot water wasn't easy to get on the shower. The area is no good to walk, there is Multiplaza like 500 mts but it is recommended to go by car. I was aware I was picking a 3 star, but I have been in better places with this stars.

The bed linens smelled and had stains. Room was very dirty. Closet only had 3 hangers and I had to walk (because the room phone did not work)to the front desk to ask for an iron. The bathroom smelled like raw sewage the whole time and not a single drop of warm water to shower with.

The room was great, AC was great!! My only complaint would be there was a lack of hot water but the showers were Doable. Overall it was a great pick for the money.

Thanks

The Good: Nice Bathroom. A/C works OK at night (Can't say during daytime, as we were out). Very Clean Room. Courteous Service by the Hotel Staff. Nice pool and common areas, even though they are a little small. Firm bed (Standard Queen Size).The breakfast is included. The Bad: Surcharge for paying with the Credit Card.The Hotel converts the US$ amount to the local currency (RD$) with a very unfavorable exchange rate, which results in aprox 7% increase over the reserved price trough Hotels.com. No hot water in the Bathroom. Skimpy breakfast (One scrambled egg+ two small ham pieces+ 2 small croissants + 1 small bun+ diluted fruit juice). Overall, I would anyway recommend the Hotel for a short stay,with a few suggestions:1) before handing over the Credit Card, ask for the amount to be charged. Make the conversion to US$ and refuse to pay unless the amount matches the Hotels.com reservation. I regret I did not do it. 2) When the staff takes you to the room, check the hot water in the handwash & shower (If no hot water, ask for another room before unpacking. 3) If you need a big breakfast, skip the Hotel's breakfast and go the Food Court in the nearby Multiplaza Shopping Center. Having a car is also a must, the location is not convenient for walking.

The Good: Nice Bathroom. A/C works OK at night (Cant say during daytime, as we were out). Very Clean Room. Courteous Service by the Hotel Staff. Nice pool and common areas, even though they are a little small. Firm bed (Standard Queen Size).The breakfast is included.The Bad: Surcharge for paying with the Credit Card.The Hotel converts the US$ amount to the local currency (RD$) with a very unfavorable exchange rate, which results in aprox 7% increase over the reserved price trough Hotels.com.No hot water in the Bathroom. Skimpy breakfast (One scrambled egg+ two small ham pieces+ 2 small croissants + 1 small bun+ diluted fruit juice).Overall, I would anyway recommend the Hotel for a short stay,with a few suggestions:1) before handing over the Credit Card, ask for the amount to be charged. Make the conversion to US$ and refuse to pay unless the amount matches the Hotels.com reservation. I regret I did not do it. 2) When the staff takes you to the room, check the hot water in the handwash & shower (If no hot water, ask for another room before unpacking. 3) If you need a big breakfast, skip the Hotels breakfast and go the Food Court in the nearby Multiplaza Shopping Center. Having a car is also a must, the location is not convenient for walking.

I didn't know what to expect from this hotel. I've stayed in some similarly price hotels in the DR, and I would never stay in them again. This hotel exceeded my expectations. The room was clean, the A/C worked, The shower was pleasant, though there's no hot water, (It wasn't advertised so I assumed there wouldn't be.) We didn't use the pool, though it looks nice. If you're willing to roll a little with the Dominican culture, you'll enjoy your stay. The first room the staff gave us was occupied. The second room had clothes and toiletries in it, though supposedly the people had checked out that morning. We just laughed, finally got a room on the third try and 5 minutes later, and all was great.

Great staff. Food was excellent in their restaurant. Rooms were comfortable and clean.

Staf was very kind. It's a new hotel. The breakfast was included and good. The sight was very nice.

This place is very convenient for my purpose. Room is a bit too tight. Bath room needs improvement, there was no soap and leaking from roof and pipe. Right side of the complex is very noisy, lots of machinery going on. Bed is FIRM. Staff are nice. Restaurant and pool area are pleasant. JUST TOO MANY FLIES. Nice place overall. Its is a great value hotel. PS I hope they stop calling it HOSTEL. Is scaring people away.