Great location and generous room size for NYC. Quality bath products and linens.

Nothing

Overall disappointing and not worth of a five star rating. Staff brusque and not overly helpful. Incorrect charge to room for something we didn’t order was hugely disputed and we were made to feel like liars Also had no hot water for the first day and the bath we paid extra for didn’t hold water until the second day when it go fixed

This hotel is beautiful and the staff is very accommodating.

A very horrible hotel, I will never stay with it again, what a ridiculous 5stars hotel rating!

Great property in a great location

Property was dark and amenities were practically nonexistent. The rooms are tiny. The bathtub in our room did not drain properly.

Great place and location. Bars in the hotel are great and many restaurants around the area.

Ok

check in... less than professional, no friendly face or hello. it was like i was doing them a favor checking in. Room was not clean, rug was dirty. and furniture pieces broken. I checked out after one night and forfeited my second night to move to another hotel. I would not go there

Great property and overall chic place to stay

Great location to reach the rest of nyc. Room was small but very comfortable. Nice bar on location.

I recently enjoyed a truly delightful stay at the 11 Howard Hotel, and as always, it was an absolute pleasure. Boasting a team of dedicated and attentive staff who go above and beyond to ensure a wonderful experience, this hotel never disappoints. The 11 Howard consistently shines when it comes to cleanliness, leaving no stone unturned to maintain a pristine environment. Coupled with the attractive interior elements, the aesthetic sensibilities and ambiance are genuinely impressive. Most importantly, the hotel ensured unparalleled comfort, allowing me to feel right at home during my stay. I wholeheartedly recommend the 11 Howard Hotel for an unforgettable stay that keeps you coming back for more!

Clean, friendly & great service,

Check in was smooth and quick and the staff member who checked us in was phenomenal and took great care of us! The room was comfy, and romantically decorated. Amazing night’s sleep and quiet from a hard to tell you are in NYC POV.

I honestly struggle to understand how the 11 Howard is part of the 5 stars hotels category. The room was clean but no way to make a coffee or tea inside. The lobby, the corridors and overall the place looks old and dusty. Staff were nice and friendly but despite a 5 stars hotel price, the experience was a 4 stars at most.

11 Howard is one of my favorite places to stay when traveling to NYC. The entire experience is always above average. Being I travel frequently, it’s important to me to be comfortable and safe. The staff is exceptional every time I visit. Great hospitality, amenities and overall aesthetic - fun, inviting and just cool!

Nice hotel good location. I had to check out early and the restaurant doesn’t open until 7am which is understandable but there is no coffee machine in the room. Unless you request. Weird for an expensive hotel that it’s not in the room on arrival Roads all closed around the hotel when I was there so hard to get a taxi with all my luggage and there’s no doorman or anyone to help with luggage or anything like that

All around a great stay because of the location. Only wish there was a little more space to store clothes—tiny closet, much of it taken up by safe and fridge and 2 small drawers. Would prefer a dresser instead of the table.

The rooms are small but similar to many other NY hotels. Staff were helpful and friendly, love the Blond bar and library area. Would have loved a nespresso machine in the room or electric jugs and cups.

For the price per night and “luxury” marketing it was terribly disappointing to stay here one night let alone 3. The room itself was the size of a mouse-trap: I had to shuffle sideways between the beds and desk to get to the bathroom. The walls are so darn thin, we heard everything our neighbors said and did, and I know they heard us too. When did “luxury” get defined by no amenities whatsoever?!? I mean not even cotton balls, q-tips, or a shower cap in the bathroom, let alone slippers and bathrobe! I was so surprised to see an iron and ironing board in the “closet” but where the heck would I have unfolded it to iron my clothes? In the dark and dank hallway?!? As a business traveler, the “library/cafe” was OK but cafe it was not. There are way too many affordable, spacious, and updated hotels in the city to waste $500 a night at this joint as a business traveler. Will not stay here again.

Hotel was average to sub-average. I found the dimly lit hallways and restaurants to present as dirty and unsafe. Would not stay there again as there are far superior hotels for less money. Staff seemed non-chalant, so frankly they could almost do without them there at all…

Disappointed. Expensive and NOT 5* Rooms tiny (even an upgrade). Everything extra - not even cotton wool/buds in the room. No coffee machine or robes in room which I would expect for 5* Felt like you were just another faceless punter. Not value for money at all

I had a great stay at 11 Howard. It's in a great neighborhood, quiet part of SoHo, close to some great restaurants like Tyger and Le Cou Cou. I was on the 6th floor, had no spectacular view, and it was quiet. Staff were very nice. Someone was at the door to help me with my luggage and, upon request, staff always provided me with bottled water at the reception. The room was nice and clean. The TV does not have Chromecast, but did have basic cable tv channels and on-demand movies. I'm a fan of Chromecast and the ability to watch Netflix or other apps on the tv. They also did not offer slippers or a vanity set. For the price, I was expecting, at least, make-up remover wipes, cotton balls/pads and/or q-tips. However, they had lotion, conditioner and shampoo and soap, of course. I did order room service once and it was very good and delivered in a reasonable amount of time. Overall, I would stay here again.

Desk staff is lovely. 2nd floor library has poor service.

Front desk staff is great!

Loved!

Loved the location, we walked everywhere. A private event had The Library closed during our stay, otherwise hotel was lovely. Friendly staff and very clean. Great vanity lighting in bathrooms, comfy bed and linens. We will return.

I enjoy very much this hotel ! Quiet, cozy, great location at Soho!

Reception service is really bad, they should treat people more nicely! Overpriced for that kind of service not going there for my next trip

Very Nice Staff . Great location .Rooms are small but very nice .Loved the Restaurant attached super good Seafood .

Great service and style! The location was fantastic and connects you to many of the cities iconic neighborhoods!