nice place to stay clean and quite, I dislike that wifi was harly works there not easy access to it, other concern was bed was hard to get your sleep too uncomfortable other then that everything work for us. easy access to the beach local stores.

Kitchen was only a fridge and sink. V. Noisy, bar is half block away, so music until early hours. No restaurant or gift store, which was advertised as an amenity. It was however clean, inexpensive, and convenient to el centro.and beach.

The property was really outdated. Beds hard. No pictures on the walls in the room even. Full size fridge but rusted out. Photos of the room the staff admitted are years old. No oceanview rooms since the museum was built across the street. Just don’t go. And my standards aren’t high

Good clean rooms. Hotel is close to the beach. Property is well kept up and pretty.

The only plus is it’s across the street from the beach & beach front restaurants. The doors do not lock from inside so any staff with a key can enter your room at anytime, the balcony did not lock and is climbable. The living room area has no TV, the refrigerator is old & rusty, the sink had rust. The front desk guy was extremely rude. The parking garage they lock you in so you cannot move freely you have to wait for someone to unlock the padlocked gate to get in & out. The pool was not clean.This was only time in the Merida area that I did not feel safe at all. We didn’t stay the night. We decided to leave after dinner & went back to our house.

If you only need a place to sleep this place is great , location is perfect and quiet , the place is a little run down it needs some maintenance, water leaks and some problems with the tv but besides that is a good place , it has AC and comfortable beds, it does not offer transfer from the airport and they do not have breakfast like it says on Expedia so just keep that on mind. Great costumer service and helpful staff .

For the price, the property was OK, but there was a lot of noise at night, at times there was no hot water and the air conditioning wasn’t the greatest. However, the staff was exceptional and provided us with great customer service.

Good location near beach and restaurants

This property is pretty run down. Staff was very nice. Bed was hard, You basically get what you paid for

Subtitles (words on tv screen )deaf closed captioning English.

Perfect Beach hotel. Large room, very clean and slept great. Excellent value and nice people.

This is a great economical hotel located right on the main avenue on the beach. Close to everything. Very clean and the AC was great. Very comfortable. Great choice!

In my opinion, this property should not be represented by Expedia as it far from what a Canadian or American would deem even sufficient. This property is very old and although they have renovated (improved greatly) some of the rooms, apparently the ones they give to Expedia customers are not. We were supposed to have two ocean-view 1-bedroom suites with king bed, kitchenette and an extra cot for a child in each room. You cannot imagine how disappointed we were to be advised by he reception upon arrival that they do not have any cots for the children and then to find out that the 'kitchenette' consisted of a fridge and a sink (no dishes, cutlery, pans, stove or microwave). Further, the bed in our room was made of cement with a thin mattress on top, and none of the couches were big enough for even a child to sleep on. After a great deal of begging and pressure, they changed the mattress in our room, brought us a 2-burner hotplate, 1 pot, 1 pan, and a few dishes and cutlery. However, in order to accommodate the 2 children, our friends (who had the second room) had to move to another room (that was not ocean-view as we had paid for) which had 1 double and 1 single bed, and a couch big enough for the second child to sleep on. The staff was not happy to move them to this new room because it had been 'renovated' (and thus was considerably nicer) and so was 'more expensive' (despite not being ocean-view) and was not an 'Expedia' room.

Nice view of the water. Close to OXXO to get bottled water. Good TV selections in Spanish and English. A short walk to the boardwalk with restaurants and shops. It's in process of renovation, so some nice and some old or under construction.

This is really a budet hotel. We went down to spend days with friends who had traveled in from the U.S. The room, a junior suite, had only 2 towels, no glasses or cups anywhere. I had to go down to the desk to ask for cups. Tha air conditioning in the bedroom was moderately cool, and there were no fans anywhere, no bedside lamps either. Just one flourescent light in the middle of each room. We won't go back...

Property was under renovation however did not affect our stay. Just steps to beach and OXXO right across the street for small purchases and late night snacks.

The hotel was under construction so there was plaster etc all over. The desk clerk, Issac, told us we could get an ocean view for 320 pesos extra so we took it. After they charged my credit card he told us the air conditioner was out in the room so we would have to go back to the original room. We said fine, just remove the extra 320 pesos. He said he didn't know how. The manager came by and told him not to refund the money. After I had a fit Issac said if he gives us the refund this boss was going to take it out of his pay. Whether this was true or not, anytime a hotel does this kind of business I think it is best to avoid at all costs. We got the refund. We booked a room with a view of the courtyard. Our view was of a cement wall. The bed was as hard as rock. There were no electrical outlets to plug in the laptop or recharge the phones unless you unplugged the lamp. There were no outlets in the bathroom at all. However, the location is great.

This property shouldn’t be available through Expedia. This is worse than a hostel. So bad. I left immediately in the morning and happily rented a place in Mérida and Took ubers to Profresso. It’s So bad I Didn’t sleep under the covers and put a table up against the door for safety. Toilets broken, tv didn’t work, everything was aweful. Just don’t stay here.

The hotel was under renovation, which was not explained to us before we got there by hotels.ca. Lots of banging and the smell of solvents and other chemicals made it impossible to use the pool area.... or hang out at all during the day. The staff were lovely and helpful, especially Isaac, who spoke very good English.

The hotel is under going Reno’s and will be very nice when it’s finished. The staff is friendly especially Isaac who has much more English than we had Spanish, also our cleaning lady Marie tried very hard to understand us and kept room clean. The kitchen was very ill equipped. Nothing was stocked and we had to buy a few things on our own like dish soap and dish clothes knife can opener but overall we enjoyed our stay. It is close to the beach just across the little park. Every morning, mon-fri at 7:00 in the morning and again at six in evening they have free Zumba in the park, what a hoot, loved it thumbs up

The hotel is ok, they are remodeling and the workers start early. The hotel parking was full doo we had to park the car 2 blocks away during this busy time. The location is great. A couple of upgrades to their rooms and this place would be special.

Across the street from the beach. Restaurants walkable.safe area. No problems. Staff great.

Staff is friendly. Issac was very helpful. After checking in to my 3rd floor walk-up "courtyard" room (with a view of a stucco wall 10' away) I discovered the AC did not work. Issac put me in a 4th floor room that was adequate. Next day he moved me to a 2nd floor pool room which was much better. No room service the next day...seems that you have to leave your key and request that. Got room service the next day and the rest of the stay was fine. Pool is nice and the location is good but not directly overlooking the beach. To be honest I have stayed there before and always found it adequate. Plenty of secure parking and the water is hot with pretty good pressure...not that common in Progreso. We are staying there again for a week at the end of the month so it can't be all bad. It's not the Ritz but it's well located and clean and the staff are nice. Breakfast is available for a nominal sum also. Didn't partake because I don't eat breakfast.

Staff is friendly. Issac was very helpful. After checking in to my 3rd floor walk-up courtyard room (with a view of a stucco wall 10 away) I discovered the AC did not work. Issac put me in a 4th floor room that was adequate. Next day he moved me to a 2nd floor pool room which was much better. No room service the next day...seems that you have to leave your key and request that. Got room service the next day and the rest of the stay was fine. Pool is nice and the location is good but not directly overlooking the beach. To be honest I have stayed there before and always found it adequate. Plenty of secure parking and the water is hot with pretty good pressure...not that common in Progreso. We are staying there again for a week at the end of the month so it cant be all bad. Its not the Ritz but its well located and clean and the staff are nice. Breakfast is available for a nominal sum also. Didnt partake because I dont eat breakfast.

Amazing. Really nice