Excelente hotel, perfeito e novo! Muito limpo, arejado e moderno. Funcionários muito prestativos e simpáticos. Mesmo não sendo beira-mar, é perfeito!

Receptionist’s attendance quality should be improved.

Our experience was satisfatory, but with few inconvenients, unfortunately. By coincidence guests for a wedding party were hoosted at the same weekend and we can define them as noisy and loud. During the wedding, that was a day that we'd trouble finding a parking place at the hotel because all the wedding's guests were using the hotel parking. The only request that we made at breakfast, a "tapioca" with turkey breast and cheese, came with ham. Guests on the top of our room were noisy and we'd to call the reception to interfere. Only at our third day we were informed that towels for beach and pool were avaliable at the reception. The room had the bed made and towels changed but not the bathroom carpet. Staff is there to help, butni wouldn't define them as friendly, specially the lady at the reception when we arrived. Was an ok experience, but we won't come back with our family as planned before.

NUNCA FUI TÃO DESRESPEITADA COMO HÓSPEDE EM UM HOTEL - muito menos pela dona (Helena) Eu casei em ilhabela e 46 pessoas do meu casamento, isso mesmo 46 pessoas ficaram hospedados no hotel real vila bela. Dia 33 quartos disponíveis no hotel, 24 quartos estavam reservados para meu casamento que era em plena quarta feira!!! Dentre meus hóspedes tinha parentes do Sul e do Nordeste que eu não via há muitos anos. Estávamos muito emocionados com o encontro e acabamos fazendo mais barulho do que deveríamos (conversas altas e músicas). Porém, ao invés de chegarem com calma pedindo para fazermos menos barulho a HELENA, a proprietária do hotel, isso mesmo, a DONA do hotel chegou no meio da turma e começou a gritar, foi grossa e nos tratou de uma maneira arrogante e desrespeitosa! Isso aconteceu no dia 12 de agosto de 2021!!! HELENA foi MUITO sem noção e sem cuidado em lidar com os hóspedes de seu hotel… o hotel dela estava cheio graças ao nosso casamento e além de não ganharmos NENHUM tipo de desconto ganhamos um PÉSSIMO atendimento! Um hotel com esse atendimento não deveria sobreviver muito tempo, meus pêsames! As pessoas da recepção também são PÉSSIMAS, parecem estar o tempo todo sem vontade de atender os hóspedes. Claramente o exemplo da HELENA refletido nos funcionários!

Wonderful place

Great place They could be more accommodating in restraunt

O quarto era excelente, enorme! Optamos pela suite com jacuzzi e foi uma ótima escolha pois em um dos dias choveu e conseguimos aproveitar a estadia. Nossa jacuzzi deu problema com a válvula, mas os funcionários resolveram tudo de forma rápida e tranquila. O hotel é muito bem arejado, áreas abertas, todos usando máscaras e o staff é muito prestativo, educado e gentil. Recomendo!

An amazing resort with great facilities and very friendly staff. It’s in a greta location in Ilhabela close to Centro, and about 15 minutes from the balsa crossing. The rooms are clean and spacious, and the suite we stayed in was beautiful with great amenities.

Amazing room, great location, great pool. Staff were a little stressed and rude at times but great food and overall experience

Excellent! Great staff! Everything that we were expecting for a resort of this level. It's worthy to mention that we've received a bottle of Brut Champagne because of a small issue on the bathroom door. As a recommendation to the hotel, I would like to say two things. First, put a water cooler on the gym room and also and an upgrade on the gym equipment. Would be nice to see that on my next visit.

Fomos à ilhabela para ficar por 5 dias, fomos ao hotel pela primeira noite para conhecer e depois decidir se continuaríamos hospedados pelos dias seguintes ou se mudaríamos de hotel. A primeira impressão foi muito boa, hotel bonito e bem localizado com boa estrutura. A decepção só veio quando fomos dormir, quando sentei na cama para me deitar percebi que afundou fora do normal, me deitei e fiquei todo torto. Pedi para a minha noiva testar pois ela pesa pouco (48kg), ela percebeu a mesma coisa e como o hotel estava lotado e já era tarde ela disse que ia tentar dormir ali mesmo. Ela não conseguiu dormir e pouco antes de amanhecer virou de ponta cabeça na cama para ver se melhorava a posição mas de nada adiantou, resumindo passou a noite sem dormir e se levantou com dor no pescoço por conta da posição.

This place it great. I have been coming since I was a kid and it’s always awesome.

I stayed at this hotel for my wedding along with most of my wedding guests. The hotel itself is impeccable. The staff are all friendly and helpful. They were able to hold a private dinner for us and our guests as a “welcome dinner”. The food and service was spectacular. Everyone had a great time. The staff was very accommodating, moving rooms for those in need, one person needed a more handicap accessible room, another requiring a single room for a longer stay. The location is perfect, right across the street from Pier 151 Eventos, within walking distance to the downtown pier where there are many shops and restaurants. Also a short drive or a lengthier but manageable walk to some beautiful beaches and waterfall hiking trails. I highly recommend this hotel to anyone staying in Brazil. A trip to Ilhabela is definitely worth your while.

Everything was fantastic! I really recommend this place!

I was given a sparkling wine because it was my honeymoon. The hotel is overrated, they overcharge for the room, half of what they charge would be a fair rate.

This was a good hotel with a great breakfast. The room was a little worn although of a good standard. It was conveniently located and had a very cool. Swimming pool. We had a good stay and the staff were very friendly, even helping us to our room with our luggage.

I really loved this place. It is close to the village and though not on the water (which in view is not a big plus as hotels are across the road and not an area of scenic beaches). Had a garden tropical feel. Nice pool and good complimentary breakfast. Spent a week there with two of my kids before heading to São Paulo for work meetings. Was a plus the front desk speaks English. Very kind and helpful. Would definitely stay again!

Hotel overall was fantastic. Service good and friendly. The rooms we were allocated were however not in keeping with the excellence of the rest of the hotel and were only functional, but clean. Overall a very good visit.

If you do not have a car, rent one. Except for restaurants and shops, beaches and nature watch is very far.,

FIQUEI EXTREMAMENTE DECEPCIONADO COM AS FOTOS EXISTENTES NO SITE DO HOTEL.COM E COM O QUE ENCONTREI NAS FOTOS DAVA A NITIDA IMPRESSAO QUE O HOTEL ESTAVA FRENTE AO MAR COM UMA VARANDA TIPO GAZEBO PARA RELAXAMENTE E ISTO NAO EXISTE PARA OS HOSPEDES UMA ENGANAÇAO, NUNCA MAIS

TRANQUILA. SEM PROBLEMAS.

Amazing stay, location beautiful, the staff is very helpful and nice. We would love England to win football when we come next😎

I have to admit my first impression of this hotel was a negative one. I had written them in advance to tell them our trip was to celebrate our wedding anniversary and, even though they had replied to my email, they did not even acknowledged this fact when we arrived to the hotel. They gave us a small room with no privacy, the balcony faced the entrance of a building for the staff, and the balcony door did not close completely (also a problem given that I am allergic to bug bites and there were tons of bugs in the island!). This being said, the hotel was nice and the staff was friendly and very helpful. The location was excellent!

This was the most relaxing potion of our vacation by far. Luxurious setting and courteous, professional staff.