Almost everything, except the staff

I needed a late check out (07/05/2024) which was kindly provided. Still, I fell asleep and woke up at 1350hrs (10 min before the late check ended) so I called the Reception Desk again and explained to (I don't remember her name) the young lady what happened and she told me the latest time is 1400hrs and there would be an extra charge if I passed that time. I told her that I understood they have regulations and apologized for asking this but would need an extra 15 minutes past the late check out to prepare my luggage and pack up my things, otherwise, I would need to go downstairs and pack all my clothes in their lobby to avoid the charge and that I would even leave the door open so the cleaning lady could do the room while I was packing (Since I know that no guest will be inside the room the minute I leave, I honestly thought she would give me this time). Then, the young lady, over the phone, after I explained my situation, with a tone and attitude as I bothered her with my request, she told me that she "would double check if that was possible" and told her not to bother... that I will pack in the lobby but I promised this was the last time I stayed in your hotel. Then a very kind lady called and apologized and told me they would address this correctly. I appreciated that but to be honest, after staying with you several times since 2021, I believe that no matter how good are your facilities your customer service failed like that. I worked in the past, several years in the hotel industry, and still shocked by the way I was treated. I have more stay options in SLP and I think that I would pick those for a while. I don't want this girl gets into trouble but I think it is very important you take care of this and provide proper retraining... probably she had a bad day but it is no my fault as customer... well, ex-customer.

La bebida de cortesía, el desayuno y la habitación

Que no estaba lista a la hora de la entrada pero si piden puntualidad a la salida

todo

todo muy bien Gracias

Alles sehr modern und relativ neu. Das Frühstück war abwechslungsreich und gut.

Relativ laut, liegt an einer Hauptstraße am Industriegebiet. Ohne Auto nicht zu empfehlen.

La alberca y el restaurante , muy atento el personal 🙂

Que no tenía extractor el baño jeje era como un sauna 😊 🥲 como fue solo una noche ni lo reporte

El desayuno, tienen mucha variedad y muy rico todo

Las camas son muy pequeñas

En general el servicio Las instalaciones

Nada

Los alimentos son buenos y la habitación labtuve que cambiar por una más cómoda me habían dado una sin dónde poner la ropa osea sin un closet

Fui porque decía alberca techada y si techada pero fría para que ponen algo techado frío y segun que la calentaban con paneles eso es mentira muy mal toda arrugada es un plastico muy mal