Brilliant hotel

Great Stay, and to cap it all off Ipswich Town got promoted to the Premier League, Thanks Mermaid Inn

The hotel was fine and the staff were good however I had no hot water in my room in the morning and despite the duty manager visiting the issue was not resolved. Reception did apologise

Really good hotel which is on the other side of the car park to the pub. Very modern looking building. Rooms were clean and comfortable as was the bathroom. Found it really quiet during the night. Pub is handy. It is a good 25 minute walk from the town centre.

Comfortable good sized room. Adjacent pub very handy.

No parking

As soon as we arrived we felt very welcome. The lady that greeted us couldn't have been more helpful. We were so impressed we will definitely be going again.

Lot of noise from above

Very comfortable stay only disturbance someone trying to enter my room in error I believe. Spy hole useful as I could see him gain entry to room opposite.

Was ok nice room comfy bed but had issues in the restaurant were an order never came as the ticket didn’t go threw to the kitchen , asked for a quiet room before arriving but didn’t get it , no breakfast as were too full …

Very comfortable. Only one drawback was, Ipswich were playing at home. So if you take your car out of the car park you have a job parking when you get back until the match as finished. They did warn us that it would happen when we checked in

Could not fault it, spent first night in 103 found it a bit noisy, near road, so receptionist changed it to 202 which was excellent [I slept until 9.15 the next day

Ideally located. Friendly staff great place to stay.

Lovely place friendly staff

Stayed for a show in Ipswich, comfy and quiet east check in. Had meal at the mermaid it's a marstons not bad. We went and had breakfast nearly a tenner for the big one and wife had mushrooms and poached egg on toast, seeded bread. The big breakfast was not big and disappointing, eggs cooked we'll, bacon cold two tiny sausages horrible, beans luke warm black pudding tasteless. But worse was mushroom on toast, two of the smallest poached egg I have seen but was cooked well and runny put on the plate, one piece of normal bread put on other side not what was stated and one over cook small mushroom on other side. I gave her my tomato as I'm not keen and she couldn't eat it as it had a horrible taste. You can help yourself to the continental but very limited choice, cold tea coffee, couple of cerial porridge in a plastic tub you pour water in and toast. Oh and three pastires, shame really, for breakfast find a cafe or wetherspoons yes wetherspoons their breakfast is cheaper and hundred times better, that's saying something.

Absolutely amazing place to stay

We had a perfectly pleasant one-night stay. Our first stay in a Marston's hotel and I would say it's on a par with Premier Inn. The service was friendly and the cooked breakfast was very good. The room was large, if a little empty. Couldn't get the wifi to give us an internet connection, which was frustrating, but not disastrous - though if we'd had kids with us, it might have been another matter!

Accommodations was really good & we had a meal at the pub next door that was great.

Should do with more cleaning and air freshener in both toilet and room. It’s a bit smelly

Staff were very accommodating when we needed extra pillow etc. Came within 10-15 minutes of being requested. Also the staff packed us a carvery up each as due to hot weather i could not make the walk over to the restaurant due to my mobilty issues which was really nice. The one point i would make is only having one key card, if my partner went outside for a cigarette i ended up with no lights or Tv. People in room across from us had same issue. A very enjoyable stay

Staff very welcoming, very clean large room good shower no complaints will definitely stay again.

Essentially an annex to a new build 'sports bar / burger joint' pub. Of its kind it was excellent, quiet and cleraly well run with attention to detail . . . of character it had none but that was irrelevant for a one night stay. The staff make it, friendly, smiling and attention to detail. Restaurant wise, the dead hand of 'chain corporate' to which Marstons has sunk was evident in only fizzy pop beer being on and tasteless, textureless corporate burgers. The staff did their best to make up for it but HQ buyers should be shot. We had breakfast elsewhere. All in all though a comfortable night.

Room was lovely, clean, good towels, lots of hot water etc. Dinner was cheap but average and breakfast whilst cheap was flaky- order not taken or not applied in the kitchen, bar area needs a deep clean, stuff run out all the time.

Absolutely loved staying here. The hotel section is self contained so it felt safe and quiet away from the bar/restaurant. Within walking distance from the town centre. The staff were all really lovely and helpful. The room was really nice and very clean too, comfy bed. Highly recommend, I will definitely be back!

The hotel was very good but I was disappointed we only had a Buffet dinner available. I appreciate staff are hard to come by. The review would have been excellent otherwise.

Amazing indeed

Food was brilliant, we enjoyed all our meals. We found the room very poorly furnished, difficult to unpack with no wardrobe or chests of drawers. I had a nasty fall in the car park, and the staff were most helpful with first aid and the loan of a walking stick.

Everything was wonderful - the staff, the food and the accommodation.

It is great for a one night or even two night stay. I was booked in for 4 nights. Although it was a large bedroom i had to live out of my suitcase, there was no where comfortable to sit except the bed. I would stay again but for only one night. The staff were great and helpfull and overall the room was very clean.

Highly recommend

Room was damp and musty, heating didn't work to dry the room out, terrible smell, not sure the illegals wod have stayed here for £100 a night. carvery had dried out beer bot good and expensive only stayed 1 night out of the 4, terrible place.

The entrance into the accommodation had a lot of (tree?) debris on the floor.