Very handy parking and a nice layout with the living room, kitchen and bedrooms off each side. Well equipped kitchen with ironing board, hairdryer and even a room fan. Nice decor and clean fresh bedding. Showers worked well. Good communication and no in-your-face rules all over the place! Seemed to have addressed every complaint in previous reviews.

The bathrooms were a little bit cramped - a good use of space but you did feel a bit like you’re banging your elbows on everything. A bath mat would be a good addition. Our main issue was noise from the neighbours above, which isn’t the owner’s fault and likely temporary but there were people laughing and talking until 5am, which meant my kid kept waking up. If you’re used to sharing walls or ceiling then it probably wouldn’t be as much of an issue. Couldn’t even knock on their door as they’re behind a separate security door. Terrestrial TV signal would be handy too as we couldn’t seem to stream anything we logged into.

The property was spacious, clean and comfortable. The kitchen was well stocked with a wide array of condiments which was a nice touch. There was plenty of crockery, cutlery, pots, pans and baking trays which was very welcome. The location worked well for us and it was close to town and the train station. The staff at Sanctuary were very responsive.

The one thing was that we paid £50 for cleaning, but the cleaners never showed up, despite us asking after it. Quite unhappy about that.

It was clean, the beds were comfortable. Good to have 2 shower rooms. The agent was pleasant and helpful on the phone.

It was difficult to get into the property, I had to call for an explanation on how to open the door as it has a security lock. The reason for the lock was it opened directly on to a busy street. We had to keep the curtains drawn, so no natural light. Was not as nice as the photos on the booking site.

Clean and comfortable. Good location not too far away from centre. Parking good next to property.

Unfortunately after a long drive from Scotland we could not get into property as we were given wrong key box number. Good thing was after calling it was resolved quickly.

The bed linen was nice and fresh, and the sofa was big and comfy

Ants in bedroom and ensuite. Not as clean as would expect. Too hot and no instructions to work boiler. 1 shower not working. 1 side table broken.

very responsive staff. spacious.

the master bedroom has a gas water heater in the room fully exposed! it went off each time someone in the building used the water heater. it was noisy and unpleasant to look at laying in your bed. the blinds had sections missing. side table by the sofa was broken. only two hanger in the apartment. neither of the two pots had lids. there were only 3 forks but plenty of spoons. only two wine glasses (in two different sizes). barely any toilet paper was left on the rolls in both toilets. the bins didn’t have bin bags. but a full rack of 12 herbs and a bottle of oil was a nice touch. just salt and pepper missing…

everything

very nice property, well kept decent price all round very good

only issue is the noise from the kids upstairs but that’s not really the properties fault