It's very convenient location nearby airport. Good service.

The stay overall was good. Was able to check-in a lot earlier than given time. Just sucks that when I booked the hotel, it advertised as “breakfast included with stay” but it was actually for the other hotel that was joined under this management. When booking they should not have mentioned that with Holiday Inn. Instead just mentioned it with their other hotel that was also on the property. Another issue I had was when the shuttle was coming to pick us up from the airport. Before we arrive, we got an email stating where to go. We followed the prompts and arrived to terminal 2E where it stated. We waited 1-2 hours for the shuttle, where pick up zone was but the driver did not stop for us for pick up. Called the front desk & asked why their driver is not stopping. The lady over the phone was telling us that we are in the wrong location. Driver only picks up at Terminal 2E “LL” lower level. Nowhere on the email or phone prompt does it state to wait on the lower level at O’Hare airport! We finally got picked up after calling and confirming correct location of pick up. Holiday Inn, please update your email and phone prompt of correct location of pick up so it doesn’t confuse your future guest! This was the only real issue that bothered me the most about my stay.

Desktop could have been wiped cleaner. No bag in trash can. Rug could have been vacuumed better. Still waiting on my 50 dollar deposit for ‘incidentals’ to release. I had very short stay and NO incidentals. Restaurant attached to property is independent and no charges incurred. Paid outright at restaurant. A bit noisy, other guests slammed their doors a few times.

Staff was great. I booked on hotels.com. Got to the property and they didn't have any available rooms. Issue is with 3rd party apps not checking before booking. They were able to shuffle me into a room. Hotel was great.

Staff was rude about not being able to find my reservation in their system o showed him my hotel .com confirmation email and he even found a print out of my reservation but because it wasn’t in the system he didn’t want to check me in. Then another staff member told him to register me and to honor my reservation. I reserved a king and he kept insisting I reserved a what was available room which was not true my reservation shows king size bed. After about 30 min of back and for the with this gentleman o was finally given the room I reserved and paid for

I arrived around 11:00 PM for a QUICK stayover, selected the hotel becuase they offer free shuttle to/from airport. Checked in and was told that there was only one shuttle each half hour and it had only 8 seats. There was NO shuttle available between 4:00 and 6:00 AM. In other words, they will take 8 people per half hour to the airport, you cannot schedule your shuttle when you book your reservation and if there is no seat, then its about a $15 taxi/uber/lyft to the airport. I ordered an Uber in the morning and then the (very friendly helpful shuttle driver) offered me a spot, because there were THREE EMPTY seats on the shuttle. I didn't feel it was OK to cancel the Uber driver. So, take the "free" shuttle with a HUGE grain of salt.

The stay was average… it looks like they’ve recently renovated which didn’t look like they had the best craftsman. There was still blue painters tape stuck on different things in the room. They epoxy coated the tub missing the spot around the drain. I had to call twice about the tv not working. They sent someone to fix it after we left, when we got back to the room and tried watching tv it blanked out on us again. They also charged us to park at the hotel overnight which I found kind of crazy. I’ve never had that before.

Nice and comfy!