The communications had two conflicting check out times. On checkout day housekeeping came to the door at 10 am. We told them we would be out by 11 am. The host called and said checkout was 10 am. I told her I thought my communication said 11 am. She stated they had a 10 am checkout for a very long time. I apologized and rushed my family out while their housekeeper was already cleaning around us. I was embarrassed and stressed for my mistake, only it was NOT my mistake. Once I was able to review the communications and their VRBO page I was correct. This situation ruined the whole trip. I definitely regretted not booking the Marriott that I usually use.