I can't say enough nice things about our two day stay at Onsen. The staff were super nice and helpful. Our room was very well equipped, clean and comfortable. The view from our balcony was great and my wife loved the mineral spring pool. You cannot walk to dinner but that is a small price to pay for such a relaxing experience.

Very clean and quiet place no kids. Rooms were modern up to date. Air conditioner was brand new and quiet. Parking was easy no charge and pool and jacuzzi was really clean.

The thing that stands out the most is the staff, Tracy and Bailey. They were wonderfully kind, courteous, and accommodating.

2 night stay to visit Joshua Tree NP. The staff was excellent! The room was large and comfortable. The pool was awesome. Nothing negative.

Charming small hotel. Great customer service, good homemade breakfast.

This hotel is a nice solitude getaway. Quiet, on the outskirts of the city. The staff is very welcoming & pet lovers too. We stay here because we travel with our pup. They always make us feel welcome. Their breakfast is delicious and a great variety of food.

Very very welcoming and amazing staff, the trip got so much better because of the amazing staff

It pains me to leave this review because I wanted to like this place. The hotel itself is nice, Kendra at the check-in is lovely, rooms are large and clean, the pool and the jacuzzi are great with real spring water, but this review is due to the way the hotel handled my issue. Lack there of, to be exact. I came here for a night to rest and relax but it was impossible. You can hear everything, stomping, talking - everything, the walls are super thin. If you’re a light sleeper like me, that is a huge dealbreaker. I couldn’t sleep because of the loud stomping of the people above me back and forth from 10pm until 2am. Even after I expressed my concern to the overnight hotel staff, they said they couldn’t move me and didn’t offer a solution besides opening the pool (which I’m not sure what I would do there at 1:30am), even though the hotel didn’t seem sold out. I had to endure that loud stomping until 2am and then again at 8am the next day, and wasn’t able to get any rest that I came for. The hotel management didn’t acknowledge my complaint at all and made it seem like it was not a big deal. It’s a big deal for someone who paid $200 to get no rest. An upsetting experience.

Staff was first rate!

Quiet, inspires tranquility and relaxation

It's like you own the place, private spotless clean, limited services (no restaurant, bar or karaoke) but all you need for a nice healthy, relaxing retreat. Nice spring water pool and hot tub area. I enjoyed it with my Beagle Rita who got pool service water bowl and lots of Love from the front desk lady and the Motel Manager.

Room had a nice lay out and tastefully decorated. Staff was exceptionally accommodating. Breakfast was well thought out with a combination of breads, eggs, yogurt and fresh fruits - plus coffee and juice. Mineral spring heated pool and jacuzzi was just what I needed at the end of the day.

We like our stay in Onsen hotel. Very nice and relaxing.

The hotel was immaculate. Rooms large and very nicely decorated. Very good complimentary breakfast. The staff—Kendra, Geneva and Tracy—went out of their way to make my stay comfortable. Pool and spa delightful and clean, with special chairs to lower handicapped people into the water and take them out that I’ve never seen in any hotel before. A real plus for disabled me. Wish hotel staff was better prepared for high winds common in area. Pool umbrellas were not properly moored. Desert Hot Springs an ugly city with nothing to do and no good restaurants. But hotel’s mineral pools well worth the stay. I’ll be back.

This place is a diamond in the rough. It is clean, peaceful and Janisa was a superb hostess. I found serenity laying poolside.

Amazing place , great friendly attentive staff who genuinely care about your stay and spa experience. On our previous trip we booked a couples massage with Don who was professional and gave healing massage therapy! The beds are comfortable and you truly have a hot springs spa experience!!! I highly recommend from the outdoor explorers in Joshua Tree to the shoppers in Palm Springs , this is the place to come relax, rejuvenate and enjoy! Ps. Fabulous breakfast offerings in the morning to fuel your next adventure!!! Love The Onsen and their great Staff!!!

Very nice, clean and cozy! Friendly and accommodating staff!

staff was very friendly !

Great staff and wonderful natural spring pool.

The property was updated and the staff was excellent. Breakfast in the morning was a plus. The pool and hot tub were impeccably clean and cared for. We loved that they were mineral pools so we didn’t smell of chlorine. We were a bit disappointed with the lack of parking in front of the hotel. We ended up parking in the back and on occasion the security door was locked so we had to walk around the block to get in. It would be helpful if there was keycard access to that door. Since we traveled in a group it was fine but if I were alone I’d feel somewhat unsafe parking in the back lot. It was well lit, however.

Solid place to stay. Room was big and decently nice. Pool area was nice but high winds made it less appealing

The location is a little far from Palm Springs, bu the price is better. Room condition is fine. Staff are very friendly and helpful. Room lighting is a little dark. A desk lamp would improve it.

The pool looked great, but we didn't have time to enjoy it. ✔ in was great - Brandon was very helpful. The bed was a little hard, but that's really a preferred so no fault of the hotel :) My only issue is with the breakfast area. Its in the small lobby, and as the wind was blowing fiercely you couldn't eat outside. Normally that would be ok except the receptionist, perhaps the owner?, was annoyingly loud (and shrill which hurt my ears) on the phone,. This drove me to eat in the room where there is no table.

Room was large and comfortable. Employees were all very friendly. Hot tub could have been warmer.

very tidy, updated , efficient. mellow vibe best part was friendliness of staff

I stayed with my partner at the Onsen over Christmas 2023. This review is a little late but I wanted to ensure that I gave the Onsen an excellent review. We were very happy with everything on the resort. It was quiet and relaxing. The staff were welcoming and helpful. The room was comfortable and spacious. Our main reason for choosing the Onsen for our vacation was to enjoy the hot springs. The pool and hot tub were fabulous! The Desert Hot Springs area is a little out of the way from Palm Springs so we did quite a bit of driving back and forth for meals, golf, sights, etc. We thought it was still worth it though for the hot springs. I hope we will make it back again in the near future.

Very friendly staff, quiet, clean. Has pool and jacuzzi. I recommend getting a day pass for the hot springs nearby.

Our entire visit was wonderful. We loved the pool and hot tub. Staff were very kind, helpful and understanding.

Lovely and peaceful

Beautiful 20 room property that was renovated recently. The staff was a.mazing, friendly, helpful. The vibe of this hotel is very European! The pool and hot tub were so great.

Everything was very well. Thank you.

I want to note the work at the front desk, it is top class, they were friendly, attentive, and responsive to any request. The hotel was cozy, clean, good breakfast, wonderful swimming pool with mineral water. I recommended. Thank you!