Room was very tired in a run down part of the hotel, had to wait about 5-10 minutes for hot water to arrive in the shower. Although the tv had Netflix it didn’t have normal channels.

No hot water in room. Moved rooms and no tea/coffee, shampoo. No answer when calling reception. Couldn’t be bothered to go back down again. Apology offered for no hot water 🙄. If you get offered a room in the newly refurbished section avoid.

Wouldn't rush back until refurb has finished. Still plenty of work to complete. They had too many offers running that they didn't know who was paying what. Short staffed and running low on supplies. It was what l would imagine a refurbished refugee camp. Very disappointed and not worth the money.

Great reception. Room was good, clean and tidy. The restaurant was excellent. Nice surroundings with a lake near by and good countryside around.

Very friendly, smelt lovely as we walked in.

Night away with my man time out few drinks our time hitel was quiet clean etc very nice stay

Thoroughly enjoyable stay. Lovely location and the newly refurbished rooms are excellent, especially the double/twin rooms. Special thanks to the receptionist Debbie for the assistance during the stay.

Newly refurbished nicely done, could use a bit of cleaning up, dust was visible on some floor skirting and cob webs around corners. Nice interior décor. Anyone visiting the area or just having a flyby must visit while its still reasonably priced. I was a bit disturbed by the smell of smoking along some rooms. Its a National Law not to smoke in buildings and the hotel should be strict about this.

Brilliant place for a rave Disappointed that the swimming pool was out of order The lifts were out of order Check in was disorganised. More interested in getting £50 out of everyone I hope they carry on investing as the place has so much potential One of the best nightclubs I have ever been in

This Hotel far exceeded our expectations . 4 star only for outside area because it’s work in progress.

Lift not working, pool, spa, gym under refurbishment despite stating it would be finished in January 2024. Keys to the doors not working and having to contantly walk up and down stsirs.

Staff friendly , helpful and polite Clean environment

Check in was excellent ... girl on reception was very helpful and polite Room was spacious and clean Very nice stay at a very decent price Would stay again no problem at all

We received a warm welcome in the reception area, which is lavish and modern décor. The room was spacious and recently renovated with a stylish bathroom. We overlooked a courtyard which looks like it should be available to host weddings albeit far from ready for anyone’s big day. We made a reservation for dinner and a few minutes before going down were called and asked to change it for 30 minutes later. We took this as an opportunity to have a walk around the hotel, which we then found was on a road into a large car park for a gym and gymnastics studio (not owned by the hotel) The grounds of the hotel which are described on signs as ‘village complex’ are abandoned and run down, there is also what looked to once be the pool area which is in the process of being filled in. When we arrived to dinner it was evident that our reservation had been amended for the large number of contractors staying at the hotel. Dinner was really tasty when it came, unfortunately the atmosphere was uncomfortable and the wait staff also looked very uncomfortable with the contractors too. Again the contractors were out in the courtyard smoking weed which meant we had to close the windows and we making noise which echoed until well after 1am. It was a slightly uncomfortable night sleep with a duvet too small for the bed, external noise and banging of doors. When morning finally came we had a wonderful shower but the buffet breakfast was dried out and not worth the extra

was lovely modern and clean

Chorley Hall was lovely. The staff were helpful and delightful, especially Thom. He was the highlight of our morning at breakfast time, providing us some good recommendations of places to visit.

Lovely staff especially Naz who was on duty through the night very lovely

I believe this hotel has had recent issues, and was closed for a while, Well, I can only congratulate the new owners for a fantastic job on the renovations. Some of the other buildings attached to the main hotel are possibly planned for future renovations, however this didn't spoil our stay in any way. The main block of the hotel has been completely overhauled. The reception area is very nice and welcoming, the reception staff member was lovely and we couldn't have had a better check in. Our room was bright, clean airy and very modern, new bathroom and fittings, very modern tv with casting availability. Usb sockets, and new furnishings all round, the bed was very comfortable, we didn't really have a view, but this wasn't an issue. Service in the bar and restaurant for breakfast was perfect, as was the breakfast itself, for £10 a head. Overall, a great stay, for a very reasonable price.

Couldn't find our booking but had been emailed during the week. Query over rate charged and lift stopped between floors whilst inside. Seemed understaffed

Poor check in staff, poor bar staff, need to be more customer focused

Check-in was problematic, first time keys given to an occupied room, which I walked in to. Then keys for the correct room didn't work several times and I had to make multiple trips back to reception where the receptionist told me she couldn't wait to clock off and go home. Room didn't have much sound insulation so I could hear everything that was going on next door... Likely to be more problematic for my neighbour than me as I am a loud snorer. The question to ask yourself is, can you forgive all of this for the price?? Room decor nice enough after recent refurb, however patio covered in cigarette butts.

Hotel pictures was completely different to the room we was allocated shower was broken only realised this 40 mins before checkout also tv wouldn’t work but comfy bed clean sheets and nice surrounding

Our stay at this hotel was unfortunately very short due to time of arrival however made us wanting more so we will be rebooking. Freshly revamped smelling of newness, lake views and ample parking but not informed that spa facilities were not open until JULY 24

Had an enjoyable stay. Refurbished rooms are very nice and ours had patio type doors Older areas are looking tired but that will probably be temporary until complete refurb is done. Would stay again.

Excellent breakfast

Room came with no pillows, the water from the shower was cold the entire time we were there, on arrival the front desk staff seemed rude to us. Alongside this even though I had paid before arrival I was asked to pay a pre-auth charge of 2.5 times the amount of the cost of the room even though this wasn’t stated anywhere before I arrived.

A lovely hotel with great helpful staff!! The hotel was nice and clean and not too far from shops, restaurants and bars!! Would recommend this hotel for a lovely weekend!! Also do weddings there

Exceptional hotel and amazing service by staff and receptionist

Fine and a reasonable cost for 2 nights and close to where we wanted so it did the job. Apparently hotel has just been refurbished but looks like reception and maybe just the floor we were on. Corridor was very dark and cold, bedroom doors closed very noisily and no ‘do not disturb’sign to use as we didn’t want our room serviced for just 2 nights. Kettle and /tea ok room but no fridge. Staff all very nice. Surrounding building will take a while to do up but fine for a night or 2.

Nice hotel quietly tucked away in a pleasant location. Freindly staff, only real petty complaint is no coat hangers in wardrobe

Check in was quick and friendly. The room was clean and tidy and the bed was comfortable. Parking was easy the food was well priced and tasty.

Brilliant hotel, very nice and helpful staff. Highly recommend