I've stayed at this hotel many many times and will stay here every time I return to Sumy. It has a perfect location at the city center, with new and large rooms with excellent facilities.

Even though I stay here about once a month and have gotten to know this hotel well, this time so much had changed. All of the friendly staff at reception, security, and the restaurant have changed, and they are not as friendly, warm, or helpful. I repeatedly kept trying to pay for my stay (I've always paid at check-in before), but they kept telling me to try again later: the next morning, not in the morning, later in the day, in the evening, etc. When I finally asked why I couldn't pay now, they said I could of course pay and they let me do so. I don't know why they made it so inconvenient for me needing to go back again and again to reception asking to pay. The breakfast had been good before, but this time it was terrible. I got my usual oatmeal and sirniki, but the sirniki were so dry and crumbly, and the sauce was strange—like a sour and fermented chocolate??—that I didn't eat most of it. I find the breakfast convenient in the hotel, but the next time I am in Sumy, I will definitely go to some other restaurant for breakfast or buy something from a supermarket and keep it in the refrigerator in my room. I don't know why there has been this sudden change to new staff who have bad customer service. I hope it will change to something better the next time I return to Sumy; I love this hotel and don't want to change to a different place.

Whether you are visiting Sumy for business or fun, a long visit or overnight stay, Hotel Voskresensky is the most convenient and comfortable hotel. The rooms are large and comfortable with every amenity, the staff is friendly and helpful, and the hotel is in close walking distance of anywhere you would need to go in Sumy. The hotel restaurant is tasty and convenient, but there are all the best restaurants and cafes in Sumy also within a few minutes' walk if you wish.

Everything was great!

This is my go-to hotel for every stay in Sumy. It is comfortable, quiet, and perfectly located close to all public transportation and the center of the city. The staff is welcoming and helpful, and the in-hotel restaurant makes breakfast easy.

Everything was great!

Everyrthing was excellent!

comfort

As always, my stay at Hotel Voskresensky was perfect. Friendly staff, comfortable and quiet room, convenient location, etc. It is especially nice that during this time when some places in the city often don't have electricity, water, or heat, that this hotel always has these available; it was a pleasant sanctuary where I could sleep in warmth, take a hot shower, and always be able to charge and use my devices and strong wifi. I look forward to my next stay here next month.

Everything was perfect!

Very surprised. Nice hotel especially under current circumstances. Friendly staff, great location and an awesome little restaurant with great breakfast. Had super water pressure and great hot water for a -9 degree night. Value for money and I would stay again.

The wall heaters struggle to keep room warm so you do need to sleep with blankets. Aside from that very good.

I am always impressed by how great this hotel is: location, comfort, restaurant, staff, price. However, this time was exceptional in the support they provided in helping me get an essential item I had forgotten at home, when I would be arriving after all stores were closed. They went above and beyond what it expected of a hotel, and they certainly saved my trip from disaster. I will remain a loyal guest of this hotel, including when I return next month.

Everything was outstanding.