The spa was lovely after walking for hours, however it is separate for the males and females as is the case for most spas/onsens in Japan. It was sometimes a noisy at night as you are so close to the action but we would stay there again.

Good location

Over all everything is good. We used the self laundry really sad experience. I were there waited over 45mins no one come up pick up their finished Laundry. Have one machine problem so someone called to lobby, waited 15mins the staff come up and fixed the machine also take out the cloth, so I started to use the machine at 1am.

Very nice,

Great hotel, location, amenities. Stayed here with family of five. Top notch. Clean and wonderful location. Highly recommend.

Highly recommended hotel. Not a single negative.

The only good thing about it is the location, it’s like if the owner bought the land then said ok do whatever you want to do now. The experience starting from the check in to the check out is terrible. The services were sick, it might be good for a motel, but for a hotel? No sir. They are polite? Yes. Do they know how to do their work in a 4 star hotel? No. To conclude, i wish if i have the men in black stick to erase my memories in this building ( sorry I could not use the word hotel to describe it ) .

Great location. Very nice hotel but the rooms are very tight, especially if you have a lot of luggage.

Great location

Customers should be able to charge coffee and other amenities to the room.

Excellent location, very close to the heart of Osaka. The hotel is new, and the room is reasonable size. The cleaningness is just acceptable with dust on top of TVs and coffee table. Sometime the waiting time for the lift is a bit too long, but acceptable. Will definitely consider if visit Osaka next time.

I'll start with the good stuff. The location is the primary selling point this this hotel. It is in a very vibrant area and right next to the Dotonbori -- a very popular attraction in Osaka. It's also quite near the train station, so very convenient. The staff and service were also excellent. The breakfast was decent but expensive. The hotel room, however, is strange especially for a high-end hotel. The layout has the sink in the room, which means if you're staying with other people, no one can sleep if you are getting ready as the only light that illuminates the sink also illuminates the rest of the room. There is virtually no counter space so all your toiletries have nowhere to be. The room is tiny. And finally, the elevator takes forever to arrive ... and when it does, it's full of people. Several times we opted to walk down the 6 flights of stairs after waiting 10 minutes.

We booked a room for 4 adults and 1 child who is 12 yo. While there were 5 bed (3 twins and 2 sofa beds), there was no room for luggage storage. Too cramped for 5 people. However, staff was very nice and the room was super clean.

Most of the room facing Noisy street!

Amazing location, close to the shopping, dining and entertainment areas. However, the hotel is not designed for so many guests: the elevators are usually busy, and you have to line up, the spa is too small for so many visitors, there are only five washing machines and a line-up to use them. The staff are doing their best, but they're obviously overworked: there were just two people manning the reception desk and serving breakfast. Most guests are families with young children, and if you love your peace and quiet, this may not be the best place to stay in.

i looked over the property again - i didn't see a notice when i reserved a room. When we checked in, we had a resort fee of 110,000 yen for 2 nights! a nice hotel but listed prices are an outrageous exaggeration.

Great place to stay if you want to get some shopping done since Dotonbori is literally next door! Easy to get from place to place and check in was an absolute breeze!

Only the breakfast buffet is a bit boring. Same food everyday. Very bore

Location and room size are excellent. The number of clothes hangers are sufficient too. Only thing is that maybe they should use day light in the bathroom as I felt that it was too dim. We stayed for 8 nights but the room service didn’t vacuum the floor at all! I think they should at least vacuum the floor once since we stayed for so many nights.

Great location. Spacious room. Loved the onsen. Clean. I’d book again. The only two small issues.. no coin change in laundry room. Has to go all the way to 4th floor to get change then back up to floor 15 for laundry. Then also, I didn’t see an iron anywhere.

Overall the hotel is clean and the staff friendly. Good location, walking distance to Dotonbori and branded shop like LV, Burberry, Gucci etc etc…The only disappointment is the public bath… the area is so small, need to squeeze thru to dry yourselves during peak timing which happened to me for my 3 nights stayed.

A wonderful hotel in a superb location. The Candeo is new and plush hotel with a very upscale feel. The location cannot be beat for enjoying Dotonbori sites and Shinshaibashi shopping with both literally a block away. The rooftop onsen was fantastic with a nice outdoor space to relax in. The only negative at all was that we threw in a load of laundry and the dryers hardly worked at all. Two dryers and an hour later it was all still wet. Other than that, fantastic stay!

Impeccably clean hotel with a prime location. Easy access to the metro and close to numerous stores. Excellent dining options both at the hotel and nearby. Perfect for a convenient and comfortable stay. Highly recommended!

Steps from shopping and dining. Very convenient to transportation as well.

Nice clean facility close to many dining options and tourist attractions.

Good

Good

The location of the hotel was spot on. Close to popular areas, less than a 10 min walk to the station. Check-in was very easy and the staff were super kind. They helped us with sending our luggage as well. We didn’t check out the hotel facilities such as the bath up on the top, but next time we plan too!

Wxcellent location, new hotel

The staff cannot locate our reservation during check in and took a long time before they were able to fix it. Check in was such a bad experience. We also had a package sent to the hotel and they were unable to find it until a few days later.

Great location. All attractions are walkable and close to the station. As a family of 4 the room had 3 single beds and the 4th bed wasn't made up (sofa bed) which was annoying to arrive at 9pm and have to make up a bed after carrying luggage around on trains etc. No washing machine in the room but 5 communal ones on the top floor. These had to paid for with coins. Always managed to get one until the last day when one was out of service and one family were using 3 and the last one was being used by someone else.

Its location is wonderful !! the hotel is new and very beautiful. room was not big but very good size for japan standards and beautiful furnished. they give you pijamas to use for your stay which i loved, also water and everything was great about my stay. i loved it