Clean

-Customer service at front desk is top notch. -Rooms are spacious and clean. -There is construction going on behind the hotel so if you happen to get one of the rooms on that side, expect some noise. -The bar next to the pool opens at 4:00pm, so, if you are in the pool earlier than that, you will have to bring your own drinks or go down one floor to order from the restaurant. -There is no ac in the pool bathrooms, expect them to be very very hot. -Womens bathroom at the pool is used as a storage. -The courtesy breakfast is similar to a motel 6 continental breakfast, some fruit, waffles, ham and cereal, so, if you are thinking to reserve on this hotel just based on the courtesy breakfast (like me) it doesnt worth it. -Food and drinks at the restaurant is really good, I think they need more staff to give a better service.

I stayed with my friend just for one night and we couldn’t stop saying how much we wished we could stay for longer. The room was perfect. I really appreciated their WhatsApp communication system for any requests. I asked for an extra set of blankets for the sofa and they resolved it promptly. I only give it 4 stars, though, because of their complimentary continental breakfast. The selection is very basic but decent, however the hot plates were cold and they can work on the presentation and turntable service. Other than that, everything was excellent.

The room was very nice.

Wonderful stay. Room was perfectly clean and spacious. Staff were wonderful all around. Highly recommend

First time....staff was friendly and accommodating...... clean cool rooms

Nice hotel, new and clean just really loud

A

We stayed here one night and had a good experience. Staff is friendly and helpful. Hotel is located across the marina making its location ideal. Room is very spacious, clean and designed well. The restaurant on site is very nice and there are plenty of other options close by. I will definitely consider it for our future stays.

Hallway smell awful ,room and bathroom smell worst , view of a back lot dirty construction

Best stay in San Carlos!

It’s a good hotel for staying, quite and safe.

All was excellent 💯

Reaaly Amazed with the facility and location.. definitely will be back.

This is very nice property. Nice and clean rooms are beautiful like brand new I like it.

Staff was great. Took several requests for them to turn hot water up but finally got it. Jacuzzi tub on balcony took an hour and fifteen minutes to fill. Not much pressure coming out of faucet. I would just get a regular room next time. Pool not heated so was extremely cold. We would stay again. With that being said we would stay again. Rooms were very nice and the view of the ocean and marina was wonderful. We didn’t try the hidden restaurant in there.

Great location and very nice people

Overall one of the nicest hotels that I have stayed at in Mexico.

Nice place to stay. Everyone was friendly and welcoming. Would definitely stay here again.

Pretty good

Amazing hotel. Great location. Everyone was super friendly and helpful. We were traveling with our trailer and our two dogs and they accommodated us and this was very helpful. We will always go back there when we visit the area. We highly recommend this hotel. The food was amazing as well.

Back area had to park outside grounds

Excelent

Great room/good parking, good location. The free breakfast was terrible, cold and no service. Rooftop lounge was good, but pool was not working. View was of an empty dirt lot from room window.

Breakfast is not served until 8am and there is no variety, eggs and beans every day. Gym is deplorable, looks like they got equipment from shut down prison, no cups for water and no wipes for equipment which had sweat stains. Wi-Fi is ridiculous, you need a new code every 24hours, and the codes don’t always work. I had to ask for room key 5 times, I was told the key programming software was new. Elevator down 3 of 5 days. Pool under construction 5 of 5 days. Jacuzzi in suite had female hair in it. Silver lining was lady musician at restaurant Thursday night, but you don’t need hotel room to enjoy.

The staff is very pleasant and friendly. Great location, very clean and well decorated.

The roof top restaurant with live music was awesome.

Personnel was very accommodating & allowed early check in with out a fee

Great place Great location !