New property

I paid for kitchen and wifi but the property denied access,complained the matter to booking.com but no response from booking.com even at 72 hrs,got lame excuses from customer service executive of booking.com.They didnt even tried to reach me to know if my problem us solved after i raised a complaint and no support from property owner.Poor support by booking.com and i dont recommend this property for families.I didnt get the facilities offered by booking.com at the time of reservation and payment.Toiletries were not given,7 sets were given for 16 adults on the day of check out after repeated request.Complete miss management by booking.com.Worst experience.Booking.com has no hold on this property.Too expensive.