Staff was super helpful and friendly! Wish it was a bit more centrally located as the bus was unreliable and the train takes a while to get to get you around.

Staff was a bit stand offish and not very helpful. Meal options very limited

Everything was awesome ! Thank you for hosting me !

This is a very nice & quiet ryokan on the way up the mountain in the Mt. Fuji/Hakone region. If you're trying to avoid the crowds down at the bottom (Hakone) or up at the top (Fujikawaguchiko), this place is for you. If you want water, it's near Lake Ashi where you can catch the sightseeing "pirate" ships. If you're looking for an onsen, there's a public outdoor bath as well as an indoor one in the bathing area downstairs (where you can soap, shampoo, etc.). NOTE: while other ryokan serve traditional bfast & dinner meals, this one does western bfast only, so be sure you have dinner elsewhere before returning for the evening, else have to order "room service" made up of canned food or instant noodles. The staff/service are friendly and help you exchange your shoes for slippers when you enter. The only knocks (minor) I'd give are that: 1) we were told there were no extra pillows available and that they'd have to go to other rooms to take pillows from there (who ever heard of a place of lodging with no extra pillows?), and 2) while it's a short 210m/690ft walk from the Ohiradai train station, the sidewalk is quite narrow, and cars are zooming up/down the mountain, so probably not advised if you're bring super young kids or elderly parents unless you've rented a car or taken a taxi to arrive. Other than that, it was quite the pleasant stay, quiet & peaceful, no other lodging directly next door, and a great resbit from the hustle-n-bustle of big cities like Tokyo & Kyoto.

Quiet and relaxing. Staff was very helpful and informative. The view from the balcony was amazing.

Although theres no restaurant in the hotel, you can order some frozen stuffs that u can heat in the kitchen which i initially was not excited about. But actually this is rhe first time i enjoyed a frozen pizza which i heated in the mini toaster. It was soo good. From the menu i think the pizza was made in collaboration with a japanese chef

Beautiful property and views. Very peaceful and relaxing. Staff was outstanding. Highly impressed and recommended.

It was quiet, tranquil. Staff was pleasant and helpful. And the property was very very clean.