Garden

Amazing property by far exceeded my expectations very lovely and helpful staff also; and my room was a dream.

Great breakfast and a nice garden.

When we checked out the Ray-Ban sunglasses were missing from the car. It's a mystery, but we kind of have a feeling one of the staffs took it . There just isn´t any other explanation. The sunglasses were there at night when the car was parked and gone in the morning, So people when your park your car over there be sure to check your belongings. Otherwise the rest of the staff was great just that one sneaky person who stole the sunglasses ruined the hotels reputation for us. Itś a shame :/

Breakfast was great, best chilaquiles ever

No air conditioner

A really fantastic experience! A true oasis off the beaten track, but still easily walkable to reach the center of Tepoztlan. I can't recommend it highly enough!

Staff was amazing and very attentive. Location is really close to downtown, it's probably an 8 minute drive. Food was surprisingly good and tasty. The owner is always making sure everything is working out for the guests.

Parking is a little bit tight but they had enough space to accommodate all guests' cars. WiFi didn't meet my expectations but at the end you go there to relax so it was not a deal breaker.

I loved the breakfast, pool & sauna. Also, the wonderful service!

Breakfast (and all food in general) was extraordinary! The staff was super helpful and efficient. We got a room called "Bambu" (a master suite) next to the pool and separated from the other rooms, which was great for privacy. The hotel has very few rooms so it's a great place to relax and enjoy a calm weekend at Tepoztlan. The room had a private terrace on top with a wonderful view and we were able to have dinner there instead of in the restaurant. We will definitely come back.

Everything was great! My only suggestion would be to provide slippers to guests because the room floor is cold during the night.

I loved our room! I am pretty sure we got upgraded because I booked a King Room, and we got a Master. The decor was very tasteful, the refreshments in the fridge complimentary (water, beer, non-alcoholic). WE LOVED the sauna. There were robes provided in the gorgeous bathroom that could have been a hotel room itself. All the toiletries you needed, provided. The staff super nice and accommodating. Also received an amazing message in the master suite. The spaciousness of the room allowed that and made it so much more comfortable.

Sometimes you could not reach the staff by phone and didn't to use a bell that you rung, which sometimes was not heard. Maybe there could be a better system in place?

good location, clean, comfortable beds

the service was not very amenable, the food was terrible

The location was breathtaking; gorgeous room and facilities in an enchanting setting. It is a wonderful place to rest and restore your energy. Super friendly and accommodating staff (who spoke slowly enough for me to understand with my minimal Spanish knowledge).

The only thing I didn’t like is that I didn’t plan to stay longer!

Nice place Great customer service