The hotel itself was great. The area was limited and dirty

Self check-in and out makes the service a little impersonal, but I get the gist behind it. The property itself is fairly new and clean. There is a need for more parking. Surrounding neighbourhood leaves a lot to be desired, but that is not the fault of the business. We did not necessarily feel unsafe and they do have 24 hour security on the premises. I would probably stay there again.

Place was very clean and quiet nicely reñovated! Staff was very friendly and helpful especially front desk. Location was very accessible, close to taxi stands and 5 mins away from water taxi, that can take you to other islands including the beach. As a solo traveller i felt safe anc at home/welcomed.

The staff are great and pleasant, non-intrusive, and accommodating. There is 24 hour security with keyless entry into both the property and the rooms. It is within walking distance to the city and Tourism Village, ferries etc. If you are looking for a resort style hotel, this is not the place. The amenities are basic but exactly what a traveller on a budget needs. There are restaurants all over the place so food is never an issue. The room comes with a full sized coffee maker, microwave, bar fridge and ample dresser space/closet space.

Arrived at 2:30. Clerk would not even process my check-in until 3:00.

It was very clean, but the area around the property was a bit sketchy

The location is in a very unsafe appearing neighbourhood. Was approached outside by a disturbed man who seems to deal with some sort of substance. Not recommended neighbourhood.

I booked a 5 night stay. Everything is great. The room is nice and clean and modern with a little fridge. The mirrors needed to be cleaned but whatever. I ended up traveling to san pedro for 2 nights leaving the room vacant and informing the manager (carolina) that i would return if she could have my room cleaned. Upon my arrival the evening before i was due to depart i get to my room to see that the items i had left in the fridge were removed. As well as a charger i had forgotten to take with me. I asked the front desk where are my belongings and they didnt know. One agent said they werent sure i would be returning. Hmmm. The other agent went to check the housekeeping room. After about 20 minutes my fridge items for whatever reason were relocated to the fridge down in the lobby and my charger was now in the lobby drawer. Why were my items removed from the room i had paid for through the following day? The manager said thats how they clean the fridge. They remove the items and forgot to put them back. And my charger?? It made me think they rented out the room for a night that i wasnt there. Upon further questioning the manager was completely disinterested in my concerns. She just kept her face in her computer until i got upset and walked away. I will not be staying here again nor will i recommend anyone to stay.