Overall Otium Property management has world class customer support and subpar properties. We showed up to our rental at 9pm to find that the housekeeper never showed up. There was garbage in the trash, dishes in the sink, towels and sheets on the floor...so it was never touched. The customer support was great, they tried to fix the problem, but could only find a place for the night that was nowhere comparable with what we originally booked. So we ended up at a hotel for the night. The next day they found a new place for us. Unfortunately the checkin instructions were vauge. They gave us the wrong combo to the lock box, so I needed to call customer support again. Finally, the instructions to get in the apartment were vaugue and I ended walking into the wrong apartment and someone was in there. It was a very frustrating experience, and could've been much worse had the person reacted differently. When we finally got to our place, it was nice, but not as nice as the pictures online. There were no hotpads or dish towels. To make matters worse, as we were getting ready to go to the pool, the maintenance men showed up and insisted that they change the A/C unit. So I stayed back to wait for them to do the work. They were quick, but left a mess. Plus it was never mentioned to me that this work was going to be done. Overall, the customer service is good and the properties are not with Otium.

Clean comfortable and exceeded expectations. I only wish the checkin and checkout process instructions could be delivered sooner, rather than waiting until just an hour before checkin time.