I loved my stay at the boogie bungalow. The location was great and everything in the home was modern and up to date. This was good quality for the price.

Door code would not work. Their help desk was of no help. They could not get ahold of anyone to fix the door issue. We drove all day to get there and sat outside for an hour waiting for someone to come. We finally left and went to a hotel. Four hours later we were contacted and told the battery needed to be replaced. We told them we wanted our reservation cancelled. They said they would submit a ticket and get back to us. Next morning we had no contact from VACASA so we called them again. Spoke with two people and were told they would agree to the cancellation and someone would follow up with the cancellation. We were then told to enjoy our hotel. No one called back and multiple followup calls were made to VACASA with promises to address the situation given. Always different VACASA people were involved. NONE of whom ever honored their promises. We were told today they would not return our money, eventhough we never set foot on the property. Classless organization. Liars to boot.