Musty smell when you walk in and the hallways smell like smoke. Seems pricey for the condition of the hotel.

Reasonable. Breakfast ok

We moved rooms upon check-in because the room that was assigned to us smelled heavily of cigarette smoke, as if someone had just been smoking in there and we weren’t comfortable. The manager on duty transferred us to a larger room which was nice, but we both felt, on inspection, only marginally cleaner. I didn’t sleep very well. I didn’t like the way the room smelled. I think the manager on duty was responsive and did a good job of trying to make us comfortable, however.

First room we were assigned was not cleaned. Bed was unmade and there was a used plate on the dresser. Staff was courteous but we were reassigned a double bed rather than the king we reserved. Also, in the new room there appeared to be dog food on the sheets from the one bed and crumbs on rhe sheets in both beds.

I’d like to start with the pros of this AmericInn and my stay there: it’s a pet friendly hotel very close to my family’s destination. It also has a functioning elevator, and a luggage cart. The breakfast nook is stocked every morning. However, this hotel is in serious need of some updates, and the service left a lot to be desired. It looks like some kind of renovation is in progress, as there were 2 massive rolls of carpet laying in the lobby during my stay. Upon check in, no check out time was mentioned or noted in our key card folio; however, it’s conveniently noted on the safety and evacuation chart hanging inside the room door. When we prepared to check out, we were informed that this hotel engages in an illegal bait-and-switch, and the actual checkout time is an hour prior to the posted time. I was prepared to dispute this with the front desk, but never got the chance, as the attendant was in the middle of a dispute with another couple about double-charging their credit card for their room. My room, despite being a non-smoking, reeked of marijuana and cigarette smoke upon check-in, and the windows were left open, I guess in an attempt to clear the air before we arrived? It didn’t work. The entire hotel has a bizarre odor permeating the air and could likely benefit from an ozone machine. Overall, this was a bizarre and frustrating stay, and I will definitely look elsewhere for pet-friendly accommodations on my next visit.

Great place to stay

Great place to stay

Upon check in, the front desk was unable to find my reservation. Apparently they have to log into a different account to see reservations from here. The bed had been made and clean towels put out, but the room had clearly not been cleaned. Tub had hair and dirt in it. Window sill had leftover burnt incense. Hallways smelled very strongly of pot all evening. Went for breakfast one morning and there was no staff to be found. Why? There was none in the building. Checked the office, kitchen, laundry area, behind the desk, used their walkie to call-nothing. Someone called customer service and they told us to talk to the front desk…not one employee in the building. Another woman and I went into the kitchen to put the food out for other guests. She had been waiting to check in since 2am to check in and had to sleep in the lobby. Around 7:30, someone finally showed up and then disappeared for 45 minutes before coming back with a manager (guessing he was sleeping in an empty room). FYI, the pool is not a walk in pool. You must jump or use a ladder as there are not any stairs. The location is convenient and the staff are friendly…when they are there.