My family and I were in Cleveland for an air show. This Double Tree is where we decided to stay. What a mistake!! The bathroom was crusty, outdated and had mold. There were bugs in the corners of the bathroom floor. There were no pool towels available, and even after I asked for some, we never received them. We also called the front desk and asked for more bathroom towels, and also did not receive those either. The outdoor landscaping left much room for improvement. Overall, the hotel was outdated and the bathroom was dirty and our shower did not drain properly.

My family and I were in Cleveland for an air show. This Double Tree is where we decided to stay. What a mistake!! The bathroom was crusty, outdated and had mold. There were bugs in the corners of the bathroom floor. There were no pool towels available, and even after I asked for some, we never received them. We also called the front desk and asked for more bathroom towels, and also did not receive those either. The outdoor landscaping left much room for improvement. Overall, the hotel was outdated and the bathroom was dirty and our shower did not drain properly.

Might be an issue when you have to fix the toilet in your room because it is broken. Also the air conditioner doesn't have any knobs to adjust the temperature - might be an issue.

Might be an issue when you have to fix the toilet in your room because it is broken. Also the air conditioner doesn't have any knobs to adjust the temperature - might be an issue.

Rooms switched multiple times for multiple issues. Gave us a free breakfast in return, guess what? Food poisoning right after!

Rooms switched multiple times for multiple issues. Gave us a free breakfast in return, guess what? Food poisoning right after!

There was only one staff working behind the desk that was attending to another guest with a lot of boxes and issues. We had to wait a while to check in to our room. Also, for the inflated price, breakfast should be included.

There was only one staff working behind the desk that was attending to another guest with a lot of boxes and issues. We had to wait a while to check in to our room. Also, for the inflated price, breakfast should be included.

Dirty and outdate hotel with broken door, interiors.

Dirty and outdate hotel with broken door, interiors.

Older property. Dirty. Some staff drama.

Older property. Dirty. Some staff drama.

Great

Great

N/a

N/a

Very nice.

Very nice.

Room was not clean. Stained sheets. No bar of soap. Toilet didn’t flush well, bathtub would have 6 inches of water in it while showering. The carpeting was all ripped up. The curtains had stains. The condition of this hotel is awful. Have stayed here 5 times and I’ll never return.

We had a power outage for two days Tuesday and Wednesday. Because it started at 4pm they said they would credit only Wednesday. I understand it was a storm but a hotel with 5 floors should have a backup generator. We walked around and it was pitch black with hardly any flood lights. First day power was back on Wednesday they cleaned all the vacant rooms rather than those who stayed through the outage. I requested room to be cleaned and they said they would but didn’t. We had 10 rooms for a baseball tournament. All families asked multiple times whether we would get a two day credit. We were always told a manager would get back to us shortly. Upon checkout Sunday morning our credit cards were charged full price and now we are told they will contact us. They were more focused on making money rather than customer service. The kids enjoyed the pool area. It needs to be updated but 10 year old boys will love to hang out in the pool. People who served breakfast and the manager in the restaurant, forgot his name, were very nice. It was a very good buffet breakfast. Beds were comfortable. It’s a typical 3 star property. I’m not a complainer but to me when you have a small group of people who stick it out and don’t vacate the hotel to go somewhere else, you go out of your way to take care of them and at least clean their rooms after two days without power. That’s just my opinion. The front desk people are very kind though and accommodating. I think it’s a management issue

We had a power outage for two days Tuesday and Wednesday. Because it started at 4pm they said they would credit only Wednesday. I understand it was a storm but a hotel with 5 floors should have a backup generator. We walked around and it was pitch black with hardly any flood lights. First day power was back on Wednesday they cleaned all the vacant rooms rather than those who stayed through the outage. I requested room to be cleaned and they said they would but didn’t. We had 10 rooms for a baseball tournament. All families asked multiple times whether we would get a two day credit. We were always told a manager would get back to us shortly. Upon checkout Sunday morning our credit cards were charged full price and now we are told they will contact us. They were more focused on making money rather than customer service. The kids enjoyed the pool area. It needs to be updated but 10 year old boys will love to hang out in the pool. People who served breakfast and the manager in the restaurant, forgot his name, were very nice. It was a very good buffet breakfast. Beds were comfortable. It’s a typical 3 star property. I’m not a complainer but to me when you have a small group of people who stick it out and don’t vacate the hotel to go somewhere else, you go out of your way to take care of them and at least clean their rooms after two days without power. That’s just my opinion. The front desk people are very kind though and accommodating. I think it’s a management issue

All was good at the doubletree! There were a lot of customers due to conditions in the city, and the staff acted with friendliness, kindness and grace.

All was good at the doubletree! There were a lot of customers due to conditions in the city, and the staff acted with friendliness, kindness and grace.

Property needs some modernizing and remodeling

Property needs some modernizing and remodeling

Property is nice and clean.

Property is nice and clean.

We arrived very close to check in but still did not receive the room we reserved (1 king suite) because supposedly they didn't have any more. We ended up in a room with 2 double beds that we couldn't sleep in together comfortably. The room was GROSS. Mold in the tub, mold on the bathroom walls, mold smell in the room. Almost every surface had a thick layer of dust. The floor was gross. Too grossed out to use the shower. Left as soon as we could the next morning. How this hotel has 4 stars is beyond me. We should have read the reviews.

We arrived very close to check in but still did not receive the room we reserved (1 king suite) because supposedly they didn't have any more. We ended up in a room with 2 double beds that we couldn't sleep in together comfortably. The room was GROSS. Mold in the tub, mold on the bathroom walls, mold smell in the room. Almost every surface had a thick layer of dust. The floor was gross. Too grossed out to use the shower. Left as soon as we could the next morning. How this hotel has 4 stars is beyond me. We should have read the reviews.

I decided not to stay at the hotel. It was dirty and smelled like marijuana. Strange people walking around the hotel. Definitely do not recommend this hotel for anyone!!! lookinf for full compensation.

I decided not to stay at the hotel. It was dirty and smelled like marijuana. Strange people walking around the hotel. Definitely do not recommend this hotel for anyone!!! lookinf for full compensation.

Was told the pool was being closed because of too much chlorine. An hour and a half later people were still in pool and our kids were upset they were allowed to stay in but they couldn't go down. Called the front desk regarding this and another hour later select people were still in the pool but others turned away. Very disturbing. The bed was so comfortable though.