Friendly staff, large room and comfortable bed.

The receptionist was most unhelpful when we enquired about parking. We were advised to park (illegally) in the loading zone at the entrance, then later told to go to the hotel carpark, which we found locked and full. Then tried public car parks which were full, and finally returned to the illegal park at the front of the hotel. Eventually, after we had dined, we found space in a public car park - just as well I don't drink! All the other staff we encountered were wonderful.

Unhelpful reception staff on arrival, room was tired and old, cooked breakfast buffet was cold. Over priced MASSIVELY

I booked this hotel due to its attractive exterior and the claim on your website that parking was available. Upon arrival, I discovered that parking was “not available”. Additionally, the room assigned to me was on a steep incline, even causing the bed to tilt. I can provide photos if desired. The carpet was stained with dark spots, and the window overlooked a very dirty, small inner courtyard. While the exterior is undeniably beautiful, the interior is certainly not worth the 245,75 euros I paid. I believe a more appropriate price would be around 120,00 euros.

Location, and thirteen century theme

Location, and thirteen century theme

Great location dating back to the early 1200s, and with room layout and motif matching its historical timeframe as much as possible, while still having modern conveniences.

Great location dating back to the early 1200s, and with room layout and motif matching its historical timeframe as much as possible, while still having modern conveniences.

It was a superb hotel in an amazing part of Salisbury!

It was a superb hotel in an amazing part of Salisbury!

Nice location, room large, I only marked it down due to the net curtains shabby and ripped

Nice location, room large, I only marked it down due to the net curtains shabby and ripped

I stayed for one night. The weather was warm but not hot, however the room temp was ridiculous. There is no air con in the room (not a surprise given the age of the property) and only a fan to cool the room down. I had to have the window open all night which lead to lots of noise and made it terrible to sleep. On top of that the key card didn't work on my room, not once, twice. The staff said "oh yeah we know there's issues with that door" as he worked away at the lock with a screwdriver. Clearly the management don't actually care, otherwise they would get the lock fixed given the staff know about the lock issue for ages. Then at breakfast they ran out of coffee and I had to wait 20mins to get a cup full of bits, horrible. There were the normal silver platters out for breakfast but they were empty. No-one told me the servers took your order. So I waited for 25mins (minus any coffee) waiting for someone to take my order. It then took another 10mins to get my breakfast which was incredibly salty. Overall, a terrible experience.

I stayed for one night. The weather was warm but not hot, however the room temp was ridiculous. There is no air con in the room (not a surprise given the age of the property) and only a fan to cool the room down. I had to have the window open all night which lead to lots of noise and made it terrible to sleep. On top of that the key card didn't work on my room, not once, twice. The staff said "oh yeah we know there's issues with that door" as he worked away at the lock with a screwdriver. Clearly the management don't actually care, otherwise they would get the lock fixed given the staff know about the lock issue for ages. Then at breakfast they ran out of coffee and I had to wait 20mins to get a cup full of bits, horrible. There were the normal silver platters out for breakfast but they were empty. No-one told me the servers took your order. So I waited for 25mins (minus any coffee) waiting for someone to take my order. It then took another 10mins to get my breakfast which was incredibly salty. Overall, a terrible experience.

I very much liked my stay at the Red Lion, however I was a little disappointed about my room, from the photos it seemed quite modern but it wasn’t, however there was good food options for breakfast as well as dinner. There was a very good bar as well and very friendly staff.

I very much liked my stay at the Red Lion, however I was a little disappointed about my room, from the photos it seemed quite modern but it wasn’t, however there was good food options for breakfast as well as dinner. There was a very good bar as well and very friendly staff.

The hotel did not notify me(no emails no messages on Expedia) that there was a wedding hosted in the hotel, the staff kept saying nothing they will do at the moment. Loud music continued until 12am. Not very clean but worth the price…. Staff at the concierge was friendly. The garden was nice.

The hotel did not notify me(no emails no messages on Expedia) that there was a wedding hosted in the hotel, the staff kept saying nothing they will do at the moment. Loud music continued until 12am. Not very clean but worth the price…. Staff at the concierge was friendly. The garden was nice.

A great location, our room was a little dated and in need of some tlc. But on the whole it’s fine.

A great location, our room was a little dated and in need of some tlc. But on the whole it’s fine.

Very unique property - - the oldest hotel in continuous use in Europe (800 years old). Very friendly staff, especially at reception. Nice breakfast. Limited parking, so that can be a challenge.

Very unique property - - the oldest hotel in continuous use in Europe (800 years old). Very friendly staff, especially at reception. Nice breakfast. Limited parking, so that can be a challenge.

The staff were lovely and helpful. The sink was dirty and the shower didn't work at all. I didn't report this as I was attending a funeral in the morning and didn't want to deal with reporting any problems, etc., so that part is on me. The towels were clean though and the room was refreshed with soaps, etc.

The staff were lovely and helpful. The sink was dirty and the shower didn't work at all. I didn't report this as I was attending a funeral in the morning and didn't want to deal with reporting any problems, etc., so that part is on me. The towels were clean though and the room was refreshed with soaps, etc.

The bathroom was filthy no fridge . Sockets faltering no bulb in desk lamp. Not replaced even after being asked for.. only 1 tea bag 2 coffee Never again

The bathroom was filthy no fridge . Sockets faltering no bulb in desk lamp. Not replaced even after being asked for.. only 1 tea bag 2 coffee Never again

The hotel is nicely located in the middle of the town and it looks very cozy. The receptionist was also very friendly. Our room was also quite cozy to look at but it was crazy hot under the roof and we were not able to open the window. Even with fans I think it was around 35 degrees all night which was horrible.

The hotel is nicely located in the middle of the town and it looks very cozy. The receptionist was also very friendly. Our room was also quite cozy to look at but it was crazy hot under the roof and we were not able to open the window. Even with fans I think it was around 35 degrees all night which was horrible.

Lovely pub/hotel and the staff are excellent. The site has limited parking so book ahead if you wish to reserve a space. In a great location within the centre of Salisbury, close to the Cathedral, shops and restaurants. Can be a little noisy at night, but worth it for the convenience.

Lovely pub/hotel and the staff are excellent. The site has limited parking so book ahead if you wish to reserve a space. In a great location within the centre of Salisbury, close to the Cathedral, shops and restaurants. Can be a little noisy at night, but worth it for the convenience.

This place is an incredible gem. I can't be more serious when I say this place was an absolutely stunning find for such an affordable rate. I was coming into Salisbury to see nearby sites such as Stonehenge and Old Sarum and Salisbury Cathedral. The Red Lion is a historic, 800 year old inn located conveniently within a lovely short walk to the cathedral and a 2 minute walk to the bus station for all of the historic sites. Walking in to the ivy lined courtyard to the half timber building with the reception counter in it, I could already tell this place had been cared for very lovingly over the years. The counter staff were beyond helpful from check in onward for any requests, including allowing me to leave my luggage safely for four days and allowing me to extend my stay here not once but three times! The Red Lion has so much charm and character but is also impeccably kept up. I stayed in two different rooms while staying here and both were very clean, comfortable and spacious. I loved having a full size bathtub and also a shower option. I ate and drank in the restaurant for a few meals and the food was probably some of the best I've had at a hotel, and also reasonably priced, and the drinks were good portioned and well made. I hope to come back and stay here again. I hope this place sticks around for another 800 years!

Hotel claims to be a 4 star hotel yet they have failed on main criteria for a 1 star hotel which is cleanliness. The hotel is dated, a bit run down and at the same time has so much potential. The light curtains in our room were ripped and had holes in them. The top of the headboard was dusty, we pulled the bed off the headboard as wanted to connect the 2 single beds so we don't slide around and the floor was also very dusty, it was evident that it has not been vacuumed in a very long time. The bathroom was very poor, the taps and shower head had rust and limescale and the shower curtain was mouldy. Very disappointing stay overall as looking at the website pictures it did not live up to those expectations. The courtyard is lovely with all the flowers and plants growing around the building but that's about it. I worked at a 4star hotel before and this was not to the standard of what 4 star hotel should be like. Would not stay there again.