Overall the stay was fine, rooms were clean and staff was friendly for the most part, though parking was the biggest issue with my stay. Had to pay to park on the property, which I was fine with but for one of the nights of my stay there was concert at the venue nextdoor. I didn't realize the property sold parking spots for the concert attendees and they took up all the available spots on the property. So when I came back later in the evening, I was left without a parking spot on the property. I brought this issue up with the front desk and was told there was nothing they could do about it. So basically paid for parking for one night that I was unable to utilize. I would suggest to anyone considering staying here and not attending an event at the Allstate Arena, to consider another property in the area if there happens to be an event going on during your stay.

Front desk vey accommodating and helpful. Very nice room and comfy pillows.

We were able to check-in early but had to pay an early fee for what was verbally told to me would be $50 for check-in. That to which I agreed, but after checking my bank statement they had charged me $75. Came into room and can tell room wasn't really well looked through or cleaned. Found bobby pins and hair clips by the TV and coffee pot area. There was no hair conditioner in the bottles that are already in the shower tub. All in all it was just a short stay so that we could get to the airport the next day in the morning and use the airport shuttle which was the plus side of it.

We were able to check-in early but had to pay an early fee for what was verbally told to me would be $50 for check-in. That to which I agreed, but after checking my bank statement they had charged me $75. Came into room and can tell room wasn't really well looked through or cleaned. Found bobby pins and hair clips by the TV and coffee pot area. There was no hair conditioner in the bottles that are already in the shower tub. All in all it was just a short stay so that we could get to the airport the next day in the morning and use the airport shuttle which was the plus side of it.

Heating in room was noisy. I could hear airplanes landing from airport nearby.

Heating in room was noisy. I could hear airplanes landing from airport nearby.

Our stay at your hotel was average. The room was a nice size and the bed was very comfortable. There was an odd odor throughout the hotel. The thing that upset me was the night before we requested an airport shuttle for the morning. We requested it for 7:00am. We got down to the lobby at 7:02 and he was gone! come on 2 minutes late. My husband then called an Uber. The front desk called the shuttle back but by that time our Uber had already arrived. The funny thing the shuttle had no one in it! He couldn't have waited for us.

Our stay at your hotel was average. The room was a nice size and the bed was very comfortable. There was an odd odor throughout the hotel. The thing that upset me was the night before we requested an airport shuttle for the morning. We requested it for 7:00am. We got down to the lobby at 7:02 and he was gone! come on 2 minutes late. My husband then called an Uber. The front desk called the shuttle back but by that time our Uber had already arrived. The funny thing the shuttle had no one in it! He couldn't have waited for us.

It was comfort

It was comfort

The heating was a little issue. The room was very cold regardless if I raised the temperature. It was a like a fan blowing cold air.

The heating was a little issue. The room was very cold regardless if I raised the temperature. It was a like a fan blowing cold air.

Wonderful room and friendly staff. Walking in the residential area across the street is safe. Airport shuttle service is great.

Room was clean and nicely decorated.

Room was clean and nicely decorated.

Could hardly find parking the day we got there. We finally found one place way out back in a gravel parking lot. We had no luggage cart to take our things upstairs. When I finally go hold of one, a girl on the front desk said she would hold one for us while I went back up for my car key. When I got back down, it was gone. She said the manager was using it for something. We then had to wait AGAIN for it. We were exhausted after driving 9 hours to get there. I also had a pinched nerve in my hip and was in a lot of pain. After having to get the luggage cart over the gravel, to the car, my hip was even worse. I asked the front desk girl if I had to pay for this parking and she said no. The following night, we had to sit in our car for 20 minutes while the parking lot emptied out from people who they had rented out the parking places to. I was exhausted. I had worked a 10 hour day.night. The next day, I got a bill for almost $50 for our parking. I asked the manager about it, and she said everyone paid for parking. I said the girl at the desk said I wasn't getting charged for parking and she repeated very rudely that everyone had to pay for parking. There were other issues as well, but I found it insulting that they rent out their parking lot to people seeing concerts at the venue almost next door, making it difficult for their guests to find parking, and also to even get into the parking lot because people are leaving and blocking it with their cars. Other staff members were rude!

Could hardly find parking the day we got there. We finally found one place way out back in a gravel parking lot. We had no luggage cart to take our things upstairs. When I finally go hold of one, a girl on the front desk said she would hold one for us while I went back up for my car key. When I got back down, it was gone. She said the manager was using it for something. We then had to wait AGAIN for it. We were exhausted after driving 9 hours to get there. I also had a pinched nerve in my hip and was in a lot of pain. After having to get the luggage cart over the gravel, to the car, my hip was even worse. I asked the front desk girl if I had to pay for this parking and she said no. The following night, we had to sit in our car for 20 minutes while the parking lot emptied out from people who they had rented out the parking places to. I was exhausted. I had worked a 10 hour day.night. The next day, I got a bill for almost $50 for our parking. I asked the manager about it, and she said everyone paid for parking. I said the girl at the desk said I wasn't getting charged for parking and she repeated very rudely that everyone had to pay for parking. There were other issues as well, but I found it insulting that they rent out their parking lot to people seeing concerts at the venue almost next door, making it difficult for their guests to find parking, and also to even get into the parking lot because people are leaving and blocking it with their cars. Other staff members were rude!

Spacious and comfortable room. Very nice stay

Spacious and comfortable room. Very nice stay

Very comfortable bed and room. Front desk service was excellent, dining room food was good but nothing special.

Shuttle needed not clear; very stressful when van only had one driver and multiple hotels to do pickup, But driver was SUPER nice.

Shuttle needed not clear; very stressful when van only had one driver and multiple hotels to do pickup, But driver was SUPER nice.

It was a good overnight. Hotel room was clean and comfortable. Extra counter and bench (like a makeup counter) were a great addition in our room. The only missing was a microwave. We thought there would be one in our room from what we read while booking the room.

It was a good overnight. Hotel room was clean and comfortable. Extra counter and bench (like a makeup counter) were a great addition in our room. The only missing was a microwave. We thought there would be one in our room from what we read while booking the room.

Did a 2day trip w/my boyfriend for my birthday & we definitely enjoyed our stay. My favorite thing was the blackout shades. They certainly kept out the sunlight in the morning…couldn’t even tell it was daylight outside, LOVED THAT. The bed was comfy, room was clean. It didn’t have a blow dryer tho I noticed. And the person at the front desk didn’t tell us about what time breakfast was served or check out time. Parking wasn’t plentiful. So beware of that. But overall, a clean & overall pretty good hotel. Oh yeah, there is a Target right up the road incase you need anything..

Very poor service no room service I had to go and acquire towels

Very poor service no room service I had to go and acquire towels

Nice hotel with a bar and menu for easy snack. Great room with a nice shower and makeup table. Close to Chicago airport.

Nice hotel with a bar and menu for easy snack. Great room with a nice shower and makeup table. Close to Chicago airport.

Outrageous parking fee of $19.00 per night which was not disclosed during booking process

Outrageous parking fee of $19.00 per night which was not disclosed during booking process

There was a hair on the clean towel available in the shower. All else was fine. The rest of the towels were clean.