Liked: Property was cleaned. The daily complimentary appetizer or dessert was nice. Enough pool seating. Restaurant staffs and bar staffs were polite. Dislike: My checked in experience was unpleasant. The receptionist Luz checked me into a different room (ground floor, no view) then what I paid for (2nd floor , balcony, king room, pool view). When I brought it to her attention she had an attitude and claimed that was what I booked. I spoke with the manager Marvin and showed him pictures of my booking. Because they did not have what I paid for available at that moment I agreed to move into another room similar except it was a (double bedroom). He apologized and send over a complimentary wine and snack. Be mindful of the room you paid for versus the room you get. Something I did notice daily was hair in my room even after they were done cleaning. It probably from the mop or cleaning rag. The complimentary breakfast is the same daily, it's lacking flavor and seasonings..

Staff was really helpful and nice amazing service from beginning to end of our stay !!!

Right from the front desk to check in very polite courteous to the man that helped with our luggage to our room Jose The restaurant was clean and staff polite and cart driver to the beach side all of them very good. The De Palm tour guide very nice and knowledgeable

Right from the front desk to check in very polite courteous to the man that helped with our luggage to our room Jose The restaurant was clean and staff polite and cart driver to the beach side all of them very good. The De Palm tour guide very nice and knowledgeable

Everyone at the property was very professional and helpful! Housekeeping was always on time and the rooms were impeccable. The pool area is very nice with plenty of seating and the shuttle takes you to the nearby beach in about 3 minutes where there are beach chairs and free water available. This property is located within walking distance of many restaurants and nightlife as well as casinos. My wife and I loved walking around during the day and at night! The free breakfast option that came with our package was great as we loved our freshly made omelettes every morning. The staff at the breakfast area were super nice and accomodating. The main desk staff was also very helpful. Thank you all for a great stay!

The property is ok but stay here as a last resort. Check in was ridiculous, there were people who got early check in but the rest of us had to wait an hour for our rooms. The lunch & dinner food I got from the bar was good, but the breakfast was subpar. Pancakes were cold or lukewarm, bacon was burnt one day, they serve powdered eggs. You will be “overserviced” bc they’re desperate for a tip. There were 2 water bugs in my room one night & another night the fire alarm went off at 1 am but there was no fire. Stay at one of the all inclusive hotels.

Loved. Staff was extremely hospitable. Food at the hotel was so good we only ate out once.

Extremely helpful and friendly staff. Weather was amazing. Loved the daily beach shuttle. Location was great- walkable to different shops and restaurants as well as the beach