Staff was not friendly,

Staff was not friendly,

We stayed here on a long layover and between the comfortable beds and breakfast, it gave us everything we needed. The true highlight was the friendly staff, I’ve never had a more welcoming experience at a hotel.

We stayed here on a long layover and between the comfortable beds and breakfast, it gave us everything we needed. The true highlight was the friendly staff, I’ve never had a more welcoming experience at a hotel.

I liked the bed a lot, very comfy. But I thought there would be shower gown, not to mention more of amenities like shampoo and conditioner. They only offer a small soap bar, body cleanser, lotion and a shower cap. Overall staffs were really kind, breakfast was also good (nothing special). Beautiful garden.

I liked the bed a lot, very comfy. But I thought there would be shower gown, not to mention more of amenities like shampoo and conditioner. They only offer a small soap bar, body cleanser, lotion and a shower cap. Overall staffs were really kind, breakfast was also good (nothing special). Beautiful garden.

I just loved it a lot, I don't want to leave

I just loved it a lot, I don't want to leave

Exceptional hospitality by staff.

Exceptional hospitality by staff.

Airport pick up arranged in advance and we were picked up almost an hour later after i had to make a phone call. We were greeted by trainee at the hotel and she was absolutely fantastic ( I wish i remembered you name you beautiful young lady). Check out however was another issue. We had to leave early in the morning (driver showed up earlier then we were told at the time of our booking). First, they wanted to charge us for a drink we never had. It’s ok, people do make mistake but that person at the reception attitude was just wrong. After that issue was resolved, she said we need to pay taxes which we paid at the time of the booking. After that, we politely asked to get 2 croissants to go because we are going to miss our paid breakfast as tour guide messed up our pick up time. She said to wait another 5 min until restaurant is open. It was just one thing after another where it felt like she was vindictive and determined to get us somehow. She really ruined our day. I usually don’t bother with feedback but I had to express my disappointment in that person. I wish i remembered your name but I am sure your lovely manager will remember you and us as well. Otherwise hotel is amazing, location is superb.

Airport pick up arranged in advance and we were picked up almost an hour later after i had to make a phone call. We were greeted by trainee at the hotel and she was absolutely fantastic ( I wish i remembered you name you beautiful young lady). Check out however was another issue. We had to leave early in the morning (driver showed up earlier then we were told at the time of our booking). First, they wanted to charge us for a drink we never had. It’s ok, people do make mistake but that person at the reception attitude was just wrong. After that issue was resolved, she said we need to pay taxes which we paid at the time of the booking. After that, we politely asked to get 2 croissants to go because we are going to miss our paid breakfast as tour guide messed up our pick up time. She said to wait another 5 min until restaurant is open. It was just one thing after another where it felt like she was vindictive and determined to get us somehow. She really ruined our day. I usually don’t bother with feedback but I had to express my disappointment in that person. I wish i remembered your name but I am sure your lovely manager will remember you and us as well. Otherwise hotel is amazing, location is superb.

Comfortable property with very friendly staff

Comfortable property with very friendly staff

Standards are always up

Standards are always up

The happy hour appetizers were outstanding and the service was excellent. Thank u,

The happy hour appetizers were outstanding and the service was excellent. Thank u,

I loved the staff! They are awesome! The layout was confusing, the staff had to direct me to my room multiple times.

I loved the staff! They are awesome! The layout was confusing, the staff had to direct me to my room multiple times.

The hotel has easy access to a shopping mall, dining restaurants.

The hotel has easy access to a shopping mall, dining restaurants.

Has great character

Has great character

Great area, helpful staff.

Great area, helpful staff.

The hotel is central and that’s why I always go back. The staff are amazing, always willing to assist.

The hotel is central and that’s why I always go back. The staff are amazing, always willing to assist.

Amazing staff.. amazing place

Amazing staff.. amazing place

The hotel has a very good steakhouse called the Bull Run. It serves excellent dishes. It was disappointing that no bottle water was provided in the room.

This hotel is conveniently located close to train, shopping and other dining. Clean rooms, excellent customer service throughout my stay. I would come back.