Private and cozy. Staff are knowledgeable and friendly.

Private and cozy. Staff are knowledgeable and friendly.

Very clean and comfortable.

Very clean and comfortable.

Staff was extremely attentive

Overall hotel experience: Check-in/out experience - 9.4 (staff were friendly, shoutouts to Patrick and David, attentive, good looking, knowledgeable, and low key made me blush ☺️, hotel has a gothic/modern feel to it that I REALLY like) Room - 9.1 (LOVE - the fireplace, the bathroom, the full body mirror, sensor lights in the closet, umbrella, robe and slippers, flushable wipes, I’m convinced that the carpet was heated; MEH - the bed is NOT a queen, was definitely giving full size) Dining - 9.8 (Mooo…. had great food and drink options, bartender Bryan was sweet, bar stools are SO comfortable, would definitely come back to Mooo…) OVERALL RATING: 9.4 - I would most DEFINITELY come back!

Overall hotel experience: Check-in/out experience - 9.4 (staff were friendly, shoutouts to Patrick and David, attentive, good looking, knowledgeable, and low key made me blush ☺️, hotel has a gothic/modern feel to it that I REALLY like) Room - 9.1 (LOVE - the fireplace, the bathroom, the full body mirror, sensor lights in the closet, umbrella, robe and slippers, flushable wipes, I’m convinced that the carpet was heated; MEH - the bed is NOT a queen, was definitely giving full size) Dining - 9.8 (Mooo…. had great food and drink options, bartender Bryan was sweet, bar stools are SO comfortable, would definitely come back to Mooo…) OVERALL RATING: 9.4 - I would most DEFINITELY come back!

Elegant hotel with excellent service

Elegant hotel with excellent service

Staff could not be more kind and accommodating. Overall stay was a wonderful personal experience. Concierge was some of the best I have ever encountered traveling

Staff could not be more kind and accommodating. Overall stay was a wonderful personal experience. Concierge was some of the best I have ever encountered traveling

Everything

Everything

Great place, extremely friendly staff, clean and right in the middle of all the good things Boston has to offer! Will definitely be back!

Great place, extremely friendly staff, clean and right in the middle of all the good things Boston has to offer! Will definitely be back!

The staff is very attentive, but not over attentive. Just right. The room was clean and properly appointed. They went the extra mile to arrange for the car service they provide to fit into our schedule.

The staff is very attentive, but not over attentive. Just right. The room was clean and properly appointed. They went the extra mile to arrange for the car service they provide to fit into our schedule.

This place is a great quiet escape and it’s perfect for families with little ones too!

This place is a great quiet escape and it’s perfect for families with little ones too!

Love having a fire place in the room. Wish the executive room had a tub.

Love having a fire place in the room. Wish the executive room had a tub.

Love the place. Location was perfect for walking to everything. We highly recommend it.

Love the place. Location was perfect for walking to everything. We highly recommend it.

The hotel is quite good, and always my go-to because of Mooo Restaurant off its lobby. Where the hotel can improve is in the reception experience. It’s really low-energy, borderline rude. Most recent example was Shauna last night being quite unhelpful with me on the phone as I called the hotel en route from the airport. Wasn’t a huge deal, but the reception folks should exert a super positive, helpful, and welcoming energy, which does not exist today, in my consistent experience.

The hotel is quite good, and always my go-to because of Mooo Restaurant off its lobby. Where the hotel can improve is in the reception experience. It’s really low-energy, borderline rude. Most recent example was Shauna last night being quite unhelpful with me on the phone as I called the hotel en route from the airport. Wasn’t a huge deal, but the reception folks should exert a super positive, helpful, and welcoming energy, which does not exist today, in my consistent experience.

Overall the experience was not as advertised. We paid a premium for a “view” of the Common. The Boston Common was only visible from a narrow angle through one of the windows at the far end of the room. The room was advertised to have a working fireplace. When we decided to light it after dinner, when we had settled in to watch some US Open tennis after wandering the city, we found that management shuts off the pilot lights and you have to call down to the front desk and ask someone to come up and light it for you. Not really what you’re looking for at that point in the evening. The tile grout in the shower was badly stained, indicating it had been poorly cleaned on a consistent basis, which gave an uncomfortable vibe to the bathroom experience. The fixtures in the bathroom were difficult to operate.

Overall the experience was not as advertised. We paid a premium for a “view” of the Common. The Boston Common was only visible from a narrow angle through one of the windows at the far end of the room. The room was advertised to have a working fireplace. When we decided to light it after dinner, when we had settled in to watch some US Open tennis after wandering the city, we found that management shuts off the pilot lights and you have to call down to the front desk and ask someone to come up and light it for you. Not really what you’re looking for at that point in the evening. The tile grout in the shower was badly stained, indicating it had been poorly cleaned on a consistent basis, which gave an uncomfortable vibe to the bathroom experience. The fixtures in the bathroom were difficult to operate.

Lovely hotel!

Lovely hotel!

Perfect hotel!

Perfect hotel!

It was an amazing experience. We were thrilled to find that the staff and our room were amazing.