Upon registering one has to leave an unexpected $100 security deposit which Hotel.com does not list or made customer aware off. One more thing to trace later on and see if it has been refunded. Hotel is completely automated and no one there to make sure that the deposit is refunded. Also no explanation for what the deposit is to be used. Otherwise it has been an Okay stay. Best price dealing town if the security deposit is being returned.

Upon registering one has to leave an unexpected $100 security deposit which Hotel.com does not list or made customer aware off. One more thing to trace later on and see if it has been refunded. Hotel is completely automated and no one there to make sure that the deposit is refunded. Also no explanation for what the deposit is to be used. Otherwise it has been an Okay stay. Best price dealing town if the security deposit is being returned.

Very clean and updated.. location is perfect for anything you want to do in the area

This used to be such a cute little hotel, now it is so run down and decrepit. I unfortunately will not stay here again, it is in serious disrepair and need to be invested in. It was at least clean and the front desk staff was friendly enough

For years we loved this facility. But now that one has to self-check in after 3 pm via AI type robot in the entryway, we were told the virtual screen was unmanned and we should go to the front desk. Of course we could not do that since the facility was locked, the desk unmanned anyway, and we were left sitting in the entry wondering what to do in order to take advantage of our reservation! By chance, someone walked past the front door on the inside and went to get us someone on-site to let us in. We find that whole situation of no desk staff after 3 pm entirely unacceptable— and with the aging/deterioration of the facilities (the fridge in our room was entirely out of order, the wifi only working in two-minute bursts which we were told is now the daily norm, etc), we probably will not try to stay here again.

Very limited staff, not the friendliest either

Don’t like the remote check in machine.

The bad odor knocked us over when we opened the door. The rug was sticky, and my socks were black from walking on it. The tv only got 2 stations, both sports. There were stains on the wall. Basically needs updating, good cleaning, and room deodorizer.

Easy to get to

Don’t like the remote check in machine.

one room smelt moldy and wet. Had small bugs. Later found out from the staff that main floor are for families who have pets and we got a room that probably had a pet and the small flying bugs were fleas. second room had constat noise of the fridge and spider webs. Run down room.

Nice place to rest for the night.

We enjoyed our stay at Inn at Finger Lakes. The staff was very friendly and helpful. They offered a great print out of dining recommendations in the area.

CENTRAL LOCATION, WALK TO STORE AND BAR

it was okay for a night.

I would not have chosen this hotel had I known there was a refundable fee attached upon check in through a kiosk. This should be boldly printed so everyone is aware of extra fees whether refundable or not. They should also have signage upon entry.

I would not have chosen this hotel had I known there was a refundable fee attached upon check in through a kiosk. This should be boldly printed so everyone is aware of extra fees whether refundable or not. They should also have signage upon entry.

We have been staying there several times a year for the past 6 to 8 years and the quality and cleanliness and service has gone downhill much to our dislike

Expedia pictures are incorrect as there ia no breakfast anymore (but i expected thia after checking the hotel website). Garbage cans in public areas were full, water dispenser was empty, noisiest elevator so try to get a room away from the elevator, and no staff at the desk (other than at chexk in). While the room was clean, I'm not sure how thorough the cleaning as the wall was splattered. Adequate for the cost.

We have been staying there several times a year for the past 6 to 8 years and the quality and cleanliness and service has gone downhill much to our dislike

This hotel is unstaffed. There is a kiosk for check-in that connects you via zoom with poor internet connection. Agent handling check-in kept breaking up and was difficult to understand due to accent combined with poor internet connection causing audio to break up, cut in and out, etc. Hallway had a foul odor, could not quite place it. Almost smelled like urine

Nice room but the bathroom only had one set of shampoos and we couldn't figure out how the tube/shower worked

Very accomodating

Clean, economical and comfortable!

A very old facility that was not kept up over the years. However, the room appeared to be clean, the bathroom tile and grout were bad but again it looked clean. For the price and a quick place to lay my head, I would stay again.

My wife and I really enjoyed everything about the room and the entire place except we would have been happier if there had been some type of a breakfast offered. Other than that it was clean and nice and a good place to stay.

Clean, economical and comfortable!

Very accomodating

My wife and I really enjoyed everything about the room and the entire place except we would have been happier if there had been some type of a breakfast offered. Other than that it was clean and nice and a good place to stay.

A very old facility that was not kept up over the years. However, the room appeared to be clean, the bathroom tile and grout were bad but again it looked clean. For the price and a quick place to lay my head, I would stay again.

No breakfast

We arrived at the property and could not access the lobby because there is a kiosk where you have to talk to somebody offshore to check in to your room. There was no staff on site for front desk responsibilities in the middle of the day. At the time in the lobby was a very unhappy individual that was being required to make $100 deposit which is required when you check in and it is not a hold on your credit card. It’s an actual credit card charge. She was blocking us from checking in, and it created a very uncomfortable situation. If there had been front desk staff, we would not have dealt with this issue. Upon arriving at my room, it was obvious that it was extremely rundown. There were areas of chipped plaster & holey upholstery. The carpet was filthy. The bath room was in need of renovating and had stains and mold in the tub. I checked in on a Thursday and did not check out until Sunday and my room was never serviced. I had to request clean towels and the towels were extremely thin and old. I believe this hotel several years ago was a nice place to stay and family run and clearly things have changed. Another incident happened to the friends I was traveling with and because there was no front desk, they had to call 911 due to an inappropriate individual outside their room on the first floor in the middle of the night, creating a disturbance. So unless you really are looking for a monetary deal and don’t care about your surroundings, I would not stay this location.