Excellent service, clean and comfortable and well equipped. While the communal areas, reception, bar and restaurant were fresh and well finished the upstairs corridors were a bit more tired and there were some creaky floorboards, but I was pleasantly surprised by how much we enjoyed our stay given some of the negative reviews.

Waited an hour for food totally wrong order food cold and way over cooked

Booked a room via Expedia got it at a great discount. Was attracted to this hotel due to this price saving and what the hotel had to offer. Can see why it was at a discount it’s right at the back and the room was tiny very dirty and the hotel is in general run down condition would not be happy paying full price at over £180 a night

Always disappointed with the lack of staff at reception so always having to wait and wait every time I check in :-( The rooms are very tired but I know they are decorating throughout at the moment… but having a dirty toilet bowl is unacceptable. What a shame. The breakfast price is EXTORTIONATE too :-(

Always disappointed with the lack of staff at reception so always having to wait and wait every time I check in :-( The rooms are very tired but I know they are decorating throughout at the moment… but having a dirty toilet bowl is unacceptable. What a shame. The breakfast price is EXTORTIONATE too :-(

I have absolutely no idea why this gorgeous hotel is getting so many bad reviews, I literally cannot fault it. The staff were so friendly and helpful, everywhere was spotless, the food was delicious especially the breakfast which was the best I’ve ever had in a hotel. The only downside was that the outdoor pool wasn’t open during our stay and that was one of the main reasons we booked so I wish this could’ve been communicated to us prior to our visit. Having said that I wouldn’t hesitate to return.

I have absolutely no idea why this gorgeous hotel is getting so many bad reviews, I literally cannot fault it. The staff were so friendly and helpful, everywhere was spotless, the food was delicious especially the breakfast which was the best I’ve ever had in a hotel. The only downside was that the outdoor pool wasn’t open during our stay and that was one of the main reasons we booked so I wish this could’ve been communicated to us prior to our visit. Having said that I wouldn’t hesitate to return.

On the first day, there was a huge snail on the walls in the room. Blocked drains, water stagnant when showering in bath. Sub standard house keeping. No hot water, in shower, 2 days out of my 3 days. I will not be returning back to this hotel, ever.

On the first day, there was a huge snail on the walls in the room. Blocked drains, water stagnant when showering in bath. Sub standard house keeping. No hot water, in shower, 2 days out of my 3 days. I will not be returning back to this hotel, ever.

Not bad overall. Power cut around 10pm on one of the nights which lasted for 15 minutes. No apology or gesture of good will offered to customers. Decor and interiors looked tired and requires a refresh.

Not bad overall. Power cut around 10pm on one of the nights which lasted for 15 minutes. No apology or gesture of good will offered to customers. Decor and interiors looked tired and requires a refresh.

Very poor. We were given a stadard double room. The best review I can give it this is only just one mark off of a health hazard. The rooms in this area of the hotel (Garden lodge) should not be available until they are thoroughly refurbished. Areas in the hotel leading to this would have needed refurbing 10 years ago looking at (mould and wood damage), several notices promising refurbishment but it feels this is too little too late. They should not be available or accessible. With a property with such potential this is very sad. Undertaking the level of refurbishment is mammoth, I would advise to carefully consider all the reviews before booking. One last thing, our room was directly above a function room, there was a "Festival" playing very loud music from our check in time until 22.30 - this was a real shame as I did want to rest before leaving for a Wedding event, I ended up feeling exhausted not relaxed. The only communication we received was at the time of check-in. Bad communication. I repeat do consider all reviews before booking. I will leave a direct Google review on the hotels website - sadly the app is not allowing me to add the pictures of mould, scratched furniture, dirty shower head, dirty tiles and poor DIY, that wouldn't pass in any establishment.

Very poor. We were given a stadard double room. The best review I can give it this is only just one mark off of a health hazard. The rooms in this area of the hotel (Garden lodge) should not be available until they are thoroughly refurbished. Areas in the hotel leading to this would have needed refurbing 10 years ago looking at (mould and wood damage), several notices promising refurbishment but it feels this is too little too late. They should not be available or accessible. With a property with such potential this is very sad. Undertaking the level of refurbishment is mammoth, I would advise to carefully consider all the reviews before booking. One last thing, our room was directly above a function room, there was a "Festival" playing very loud music from our check in time until 22.30 - this was a real shame as I did want to rest before leaving for a Wedding event, I ended up feeling exhausted not relaxed. The only communication we received was at the time of check-in. Bad communication. I repeat do consider all reviews before booking. I will leave a direct Google review on the hotels website - sadly the app is not allowing me to add the pictures of mould, scratched furniture, dirty shower head, dirty tiles and poor DIY, that wouldn't pass in any establishment.

Beautiful grounds just a shame it was a bit run down… our room shower head was dirty, towel rail not connected. Breakfast was nice apart from the tomato sauce, couldn’t describe it but awful! Public transport around the area is non existent but a lovely taxi firm at the station. Would stay here again if décor was pained and the little things were improved.

Beautiful grounds just a shame it was a bit run down… our room shower head was dirty, towel rail not connected. Breakfast was nice apart from the tomato sauce, couldn’t describe it but awful! Public transport around the area is non existent but a lovely taxi firm at the station. Would stay here again if décor was pained and the little things were improved.

Lovely property, beautiful gardens and great breakfast. Woukd like to see a few more family friendly facilities.Some boa4d games , pladtic cups at breskfast and maybe a nitice at the pool letring guests know there is a slot for families. The pool time is limited for children, when we went as a family thete were a few guests swimming lengths that were not very welcoming. They could choose to swim any time, we only had a 2 hour slot.

Lovely property, beautiful gardens and great breakfast. Woukd like to see a few more family friendly facilities.Some boa4d games , pladtic cups at breskfast and maybe a nitice at the pool letring guests know there is a slot for families. The pool time is limited for children, when we went as a family thete were a few guests swimming lengths that were not very welcoming. They could choose to swim any time, we only had a 2 hour slot.

Pretty ropey unfortunately. Everything looked quite grubby though the beds were very clean and comfortable. The outside, though an enormous building admittedly, needs a lick if pInt. The windowsills are black in places. Up our flight of stairs two strips of wallpaper fell off showing all the damp underneath It was nice and quiet though and breakfast great.

Pretty ropey unfortunately. Everything looked quite grubby though the beds were very clean and comfortable. The outside, though an enormous building admittedly, needs a lick if pInt. The windowsills are black in places. Up our flight of stairs two strips of wallpaper fell off showing all the damp underneath It was nice and quiet though and breakfast great.

This is difficult we stayed as a family my sons room was find but ours was like a sauna. There was a portable air conditioning unit ib the room but we could not get cold air out of it. The lady from house keeping could not either but gave us an extra fan. The mini fridge was part of the problem as that was overheating in the end unplugged both air con and fridge, but it was still very hot in room. At one point i was thinking of sleeping in the hall where it was cooler.

This is difficult we stayed as a family my sons room was find but ours was like a sauna. There was a portable air conditioning unit ib the room but we could not get cold air out of it. The lady from house keeping could not either but gave us an extra fan. The mini fridge was part of the problem as that was overheating in the end unplugged both air con and fridge, but it was still very hot in room. At one point i was thinking of sleeping in the hall where it was cooler.

We were put in a family room in an attic, the temp was 30 degrees, air con did not help at all, the fan did not help. we were moved into 2 adjoining rooms which were better but not clean. stains on the carpet, filthy bathroom floors. To be honest would not go back!

We were put in a family room in an attic, the temp was 30 degrees, air con did not help at all, the fan did not help. we were moved into 2 adjoining rooms which were better but not clean. stains on the carpet, filthy bathroom floors. To be honest would not go back!

overall the property is clean, needs some updating like most english hotels, in high season i can understand alot of things cant be fixed without substantial disruption to staying guests but that some on going work is clearly visable and the rates accommodate this, breakfast had a good selection and nice staff, lounge is comfortable and dog friendly, lady on the bar was polite and friendly, however one or two things we felt could be worked on, We didnt expect to be stopped in the corridor heading to the pool by a non resident telling us we can not use the pool until later as they have a private aqua class and there is no room, even though we had just been given the towels & access keys from reception, and no mention of this restriction. The other thing and more of a grumble, if you are painting windows in summer please let people know or have a sign in the room, as it turns out the paint on the window was stronger than the soap in the bathroom. Our window would not stay up and while proping the window unfortunately came into contact with the wet paint. Not a hotel fault but to mention one of the workers also came and video'd his paint work from outside into our room on his phone which was a bit awkward seing as it was a late in the afternoon and a bit of a unexpected intrusion.

overall the property is clean, needs some updating like most english hotels, in high season i can understand alot of things cant be fixed without substantial disruption to staying guests but that some on going work is clearly visable and the rates accommodate this, breakfast had a good selection and nice staff, lounge is comfortable and dog friendly, lady on the bar was polite and friendly, however one or two things we felt could be worked on, We didnt expect to be stopped in the corridor heading to the pool by a non resident telling us we can not use the pool until later as they have a private aqua class and there is no room, even though we had just been given the towels & access keys from reception, and no mention of this restriction. The other thing and more of a grumble, if you are painting windows in summer please let people know or have a sign in the room, as it turns out the paint on the window was stronger than the soap in the bathroom. Our window would not stay up and while proping the window unfortunately came into contact with the wet paint. Not a hotel fault but to mention one of the workers also came and video'd his paint work from outside into our room on his phone which was a bit awkward seing as it was a late in the afternoon and a bit of a unexpected intrusion.

Terrible state of disrepair mould everywhere pool out of service very old looking rooms Not worth the price we paid for the double room

Terrible state of disrepair mould everywhere pool out of service very old looking rooms Not worth the price we paid for the double room

No toothpaste.

No toothpaste.

Nice clean room, friendly staff. Hotel in need of a little attention in some areas but for the price it was fine and suited our needs as a base for exploring local area.

Nice clean room, friendly staff. Hotel in need of a little attention in some areas but for the price it was fine and suited our needs as a base for exploring local area.

Comfortable large room. Powerful shower. Tea and coffee facilities. comfortable king size bed. Excellent breakfast with plenty of choice.