The check in clerk kindly gave us an upgraded room based on availability. The room had a view of a green space.

The check in clerk kindly gave us an upgraded room based on availability. The room had a view of a green space.

Great place to stay when Austin is busy. Good breakfast. Clean rooms. Bed could use a “topper” for comfort. Good staff. Easy access to restaurants and highway.

Great place to stay when Austin is busy. Good breakfast. Clean rooms. Bed could use a “topper” for comfort. Good staff. Easy access to restaurants and highway.

Room was nice and clean. People at front desk where friendly.

Room was nice and clean. People at front desk where friendly.

Nice place within walking distance to the park or a quick drive to historic downtown.

After check in we went to our room. We opened the door to a wave of air. We went to the air conditioning unit and the thermostat said 72. However it felt a lot hotter than 72. We turned the air on to start cooling the room. After an hour it was still very hot. We called the front desk and they came up to look at the unit. They did something to try to reset the unit and told us it should start cooling off soon. About 30 min later we went to dinner. Came back to the room it was still super hot. Called the front desk and told them our room was still hot. They gave us a different room across the hall. We went to the new room opened the door to the exact same situation a wave of hot air. We ended up leaving and going to a different hotel in town. When we got to our room in the new hotel we walked in to cool room. The thermostat said it was 72 which was comfortable. I believe the hotel rooms at the Best Western had to be close to 80 degrees. Will never go back to that hotel again. Would not recommend at all!