What a fabulous hotel. Friendly staff, great amenities and great location. First morning we were let down by the water pressure but were offered another room to shower in until it was fixed. The hotel work force had it fixed by lunchtime. Food at the hotel was outstanding and generous, it was surprisingly affordable for the standard of food.

What a fabulous hotel. Friendly staff, great amenities and great location. First morning we were let down by the water pressure but were offered another room to shower in until it was fixed. The hotel work force had it fixed by lunchtime. Food at the hotel was outstanding and generous, it was surprisingly affordable for the standard of food.

It was a lovely stay. Disappointed at the small pool and spa but other than that the staff on reception when we arrived was brilliant and very helpful. Really appreciated her. The food was gorgeous. A lovely stay

Great hotel great location for KKs and town Great staff Young chap on recepttion was first class wish id got his name deserved a mention

Great hotel great location for KKs and town Great staff Young chap on recepttion was first class wish id got his name deserved a mention

Disappointed with this hotel. The bedroom was very small compared to what I saw on the site and found my bathroom was hard work with cold water basin tap running very slow and little flow, basin pop up waste did not pop up and the shower screen on the bath was as they always are, extremely poor, and leaked water when showering and which is worse when you are not left a bath mat for treading on when getting out of the bath shower also no rubber non slip mat, and yes I could have gone back to reception and asked but it was such a trek from my room 119, I just couldn't face it. The Park Grill was nice and the staff were extremely helpful and pleasant, the food was nice and very filling and with a discount voucher very good value. Breakfast was nothing different from any other buffet hotel setup but the food was okay to start the day with good choice. Would I stay again, probably as I did like the bedroom, very well lit which helps me as I struggle with poor lighting in most hotels even if small but do think I could get a better value somewhere close by. Did not see the spa or gym, maybe next time.

Disappointed with this hotel. The bedroom was very small compared to what I saw on the site and found my bathroom was hard work with cold water basin tap running very slow and little flow, basin pop up waste did not pop up and the shower screen on the bath was as they always are, extremely poor, and leaked water when showering and which is worse when you are not left a bath mat for treading on when getting out of the bath shower also no rubber non slip mat, and yes I could have gone back to reception and asked but it was such a trek from my room 119, I just couldn't face it. The Park Grill was nice and the staff were extremely helpful and pleasant, the food was nice and very filling and with a discount voucher very good value. Breakfast was nothing different from any other buffet hotel setup but the food was okay to start the day with good choice. Would I stay again, probably as I did like the bedroom, very well lit which helps me as I struggle with poor lighting in most hotels even if small but do think I could get a better value somewhere close by. Did not see the spa or gym, maybe next time.

The hotel was very fancy on the outside and at first glance but under the surface was mediocre at best. Rooms were not 4 star quality, dust on all skirting boards etc, massive bag of rubbish left outside our door all evening, weird smell in the coridoors (not just where bag was left), restaurant is very limited especially if vegan and the food was sub par.

The hotel was very fancy on the outside and at first glance but under the surface was mediocre at best. Rooms were not 4 star quality, dust on all skirting boards etc, massive bag of rubbish left outside our door all evening, weird smell in the coridoors (not just where bag was left), restaurant is very limited especially if vegan and the food was sub par.

Nice hotel, good sized room and walkable distance from town

Nice hotel, good sized room and walkable distance from town

It was enjoyable. The first night was very noisy in the only bar as there was a private party playing Asian music, it was just disappointing there was no alternative bar to sit in

It was enjoyable. The first night was very noisy in the only bar as there was a private party playing Asian music, it was just disappointing there was no alternative bar to sit in

We visited as part of our golden wedding celebrations and the staff had dressed our room beautifully and there was a glass of bubbly for us to enjoy!

We visited as part of our golden wedding celebrations and the staff had dressed our room beautifully and there was a glass of bubbly for us to enjoy!

Very good stay once again. The new bar restaurant is a great addition.

Very good stay once again. The new bar restaurant is a great addition.

We had a wonderful stay. Every member of staff was very friendly and helpful. The room was clean and comfortable with everything you need. The breakfast was good and use of the spa a wonderful bonus. Will definitely stay again.

We had a wonderful stay. Every member of staff was very friendly and helpful. The room was clean and comfortable with everything you need. The breakfast was good and use of the spa a wonderful bonus. Will definitely stay again.

Tip top Efficient polite and knowledgeable staff.

Tip top Efficient polite and knowledgeable staff.

Bed was very comfy and i normally struggle with beds so this was a big plus for me. And plenty of lights. Many hotels have such bad lighting and strugle for light to do makeup. But was happy that there was plenty of lights and a good main light

Bed was very comfy and i normally struggle with beds so this was a big plus for me. And plenty of lights. Many hotels have such bad lighting and strugle for light to do makeup. But was happy that there was plenty of lights and a good main light

Amit/amrick was a superb staff member on front of house

Amit/amrick was a superb staff member on front of house

Dreadful

Dreadful

This hotel is in a perfect location. We have stayed a few times in past year or so and this time we enjoyed a meal in the new Park Grill Delicious food would highly recommend it.

This hotel is in a perfect location. We have stayed a few times in past year or so and this time we enjoyed a meal in the new Park Grill Delicious food would highly recommend it.

Definitely not the luxury stay we were expecting despite the hotel looking so pretty on arrival. We needed a fridge to store food so paid the extra for a family room. It was pretty shabby, bathroom needed a refurb, really dirty headboard on the bed, big black marks on net curtains, leaves on floor. No soap in the bathroom or vanity products and only one tiny shampoo and body wash. No bottled water in the room. The fridge didn't even work and the duty manager tried to persuade us it was working when clearly it wasn't. Eventually he said we could put the food in the hotel kitchen. Bed was comfy. Breakfast was nice if you wanted a cooked buffet, but not the variety or selection or service we expected from this type of hotel. You also have to take a receipt with you to prove you've paid for it! Bonkers! Make sure you put your car details into the terminal in reception or you'll get a FPN too! Sadly, disappointed with our stay and apart from the lovely lady on reception, the staff weren't great.

Our room was nice and clean, not sure it was 4* room. Dinner - good selection of cuisines, we ordered starters and mains, all for some reason was served together. Restaurant looked very appealing and high standard. Not too expensive. Breakfast - we were asked to show receipt as proof that we paid, rather then reception providing room numbers to the lady at the podum, that paid for breakfast. They didn't want to let us in. Who carries receipt with them? You wouldn't expect that from 4* hotel. We did eat in the end. Breakfast was definitely not continental! Poor. SPA facility - lady at the reception was not checking room numbers, anyone from the street could come in and use it. The conservatory area with beds was not cleaned overnight as day before 2 guys had wine there and when we came back this morning, all glasses where still at the tables. Spiderweb everywhere. Pool nice and clean, steam room and sauna nice and clean. Jacuzzi bit too cold.

Our room was nice and clean, not sure it was 4* room. Dinner - good selection of cuisines, we ordered starters and mains, all for some reason was served together. Restaurant looked very appealing and high standard. Not too expensive. Breakfast - we were asked to show receipt as proof that we paid, rather then reception providing room numbers to the lady at the podum, that paid for breakfast. They didn't want to let us in. Who carries receipt with them? You wouldn't expect that from 4* hotel. We did eat in the end. Breakfast was definitely not continental! Poor. SPA facility - lady at the reception was not checking room numbers, anyone from the street could come in and use it. The conservatory area with beds was not cleaned overnight as day before 2 guys had wine there and when we came back this morning, all glasses where still at the tables. Spiderweb everywhere. Pool nice and clean, steam room and sauna nice and clean. Jacuzzi bit too cold.