We had a very nice stay at this place, it is very well place at Sea Point, walking distance to the beach and to HoponHopoff bus. The hotel was very clean, great breakfast and very nice staff!

We had a very nice stay at this place, it is very well place at Sea Point, walking distance to the beach and to HoponHopoff bus. The hotel was very clean, great breakfast and very nice staff!

Great place to stay

Great place to stay

Easy to get around

Easy to get around

We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen). However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.

We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen). However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.

This is a highly polished hotel set in a safe area of Cape Town. The staff do glisten in any light. Without exception they are all friendly and attentive - I know because I saw them interacting with other guests and we all experienced their polished service standards. They are well motivated and it shows. Be there to know that each feels part of the team striving to deliver a warm and friendly experience for their guests.

This is a highly polished hotel set in a safe area of Cape Town. The staff do glisten in any light. Without exception they are all friendly and attentive - I know because I saw them interacting with other guests and we all experienced their polished service standards. They are well motivated and it shows. Be there to know that each feels part of the team striving to deliver a warm and friendly experience for their guests.

Very good - excellent staff

Very good - excellent staff

I couldn’t stay at the property because it was worse.

I couldn’t stay at the property because it was worse.

Only issue was our shower drain randomly gurgled loudly. Everything else was spectacular

Only issue was our shower drain randomly gurgled loudly. Everything else was spectacular

Rooms clean and spacious. Staff friendly helpful.

Rooms were clean and comfortable. Staff was very considerate and helpful! The doorman Joel was always looking out for me since I was a single traveler and gave me guidance. Definitely Would stay again.

Rooms were clean and comfortable. Staff was very considerate and helpful! The doorman Joel was always looking out for me since I was a single traveler and gave me guidance. Definitely Would stay again.

After flying for 21 hours we were told the hotel was overbooked and we didn't have a room. Say what??? We had made our reservation 8 plus months in advance, so hard to understand. The good news is we were booked at a sister property, Fire & Ice. Not as nice a location, but we made it work. Lost of day of sightseeing due to having to transfer back to original property. The Front Desk was excellent at arranging our transportation to new property and back again, but change of hotel added unwanted stress to our vacation. The property is older and housekeeping was a little slow in cleaning room. Didn't show up at all on day 1. We had to dump our trash ourselves. The location is excellent, close to 2 grocery stores: Pick N Pay and Checkers. Pick N Pay better value for the money. 1 block from Hop On Hop Off bus stop. Liquor store 1 block away. Several restaurants nearby. 1 block from the beach. Overall, good value for price, but don't expect a fancy room because it is definitely dated.

After flying for 21 hours we were told the hotel was overbooked and we didn't have a room. Say what??? We had made our reservation 8 plus months in advance, so hard to understand. The good news is we were booked at a sister property, Fire & Ice. Not as nice a location, but we made it work. Lost of day of sightseeing due to having to transfer back to original property. The Front Desk was excellent at arranging our transportation to new property and back again, but change of hotel added unwanted stress to our vacation. The property is older and housekeeping was a little slow in cleaning room. Didn't show up at all on day 1. We had to dump our trash ourselves. The location is excellent, close to 2 grocery stores: Pick N Pay and Checkers. Pick N Pay better value for the money. 1 block from Hop On Hop Off bus stop. Liquor store 1 block away. Several restaurants nearby. 1 block from the beach. Overall, good value for price, but don't expect a fancy room because it is definitely dated.

An excellent stay with good food and extremely helpful members of staff, always welcoming and happy to help.

An excellent stay with good food and extremely helpful members of staff, always welcoming and happy to help.

Everything is excellent to us

Everything is excellent to us

We've stayed at this property several times in the past 10 years, the STAFF and the SERVICE are EXCELLENT! The hotel though is in disrepair and desperately needs a facelift, and appears to be having one (but they had the same signs up in 2019) and it's gotten ridiculous noisy outside the windows on the street side.

Phone did NOT work during the entire stay. Their notice said they would fix it the same day. They did not. I was disappointed

Phone did NOT work during the entire stay. Their notice said they would fix it the same day. They did not. I was disappointed

Trip was for my mom she enjoyed herself.

Trip was for my mom she enjoyed herself.

It was good

It was good