Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!

Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!

I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!

I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!

Great beach location. Good service

Great beach location. Good service

Gòod view of ocean, very good gardens and friendly staffing team

Gòod view of ocean, very good gardens and friendly staffing team

The rooms looked old, I changed into two different rooms the first one wasn’t smelling fresh and the balcony door couldn’t lock.

The rooms looked old, I changed into two different rooms the first one wasn’t smelling fresh and the balcony door couldn’t lock.

Good value for the money

Good value for the money

I paid in full upon arrival. However upon checking out they demanded a furyher 2000 KES because the dollar / KES rate had changed. I'm sure if it had moved the other way, they would offer me a small refund. I refused to pay but did when it became apparent that the cashier would have the diffetence deducted from his salary. The garden and pool are is fabulous, as are the staff. The rooms are tired though and not really worth the money. The AC is ineffective. I would not stay here again though purely because of the odious practice I've described above.

I paid in full upon arrival. However upon checking out they demanded a furyher 2000 KES because the dollar / KES rate had changed. I'm sure if it had moved the other way, they would offer me a small refund. I refused to pay but did when it became apparent that the cashier would have the diffetence deducted from his salary. The garden and pool are is fabulous, as are the staff. The rooms are tired though and not really worth the money. The AC is ineffective. I would not stay here again though purely because of the odious practice I've described above.

In general a tired hotel. Bedrooms plain and towels that needed to be replaced 3 years ago.

In general a tired hotel. Bedrooms plain and towels that needed to be replaced 3 years ago.

The property is nice, with good reseaurants so you don't need to go out for dinner or food if you don't want to. But there is a mall complex less than a mile away if you do want to get some goods for breakfast. That said, they can only be non-perishables, and be careful of eating on your room's porch, because the monkeys can smell food from far away and will come to get some! but the towels are thick and smell quite bad once they get wet,

The property is nice, with good reseaurants so you don't need to go out for dinner or food if you don't want to. But there is a mall complex less than a mile away if you do want to get some goods for breakfast. That said, they can only be non-perishables, and be careful of eating on your room's porch, because the monkeys can smell food from far away and will come to get some! but the towels are thick and smell quite bad once they get wet,

Not worth the rate, the hotel was built in 1972 and it looks like it hasn’t been well kept. The cleanliness of the room was also not up to par. We felt like we didn’t get the value of what we paid and many services were beyond lacking. The pictures were misleading as well and we had to argue to get one bed as a couple. It rained on our parade.

Not worth the rate, the hotel was built in 1972 and it looks like it hasn’t been well kept. The cleanliness of the room was also not up to par. We felt like we didn’t get the value of what we paid and many services were beyond lacking. The pictures were misleading as well and we had to argue to get one bed as a couple. It rained on our parade.

Generally okay hotel for the price. Dislike that they do not give bottled water in the rooms and instead have metalic refillable bottles that do not look in good condition. Found a guest at the reception upset and complaining that their phone had been stolen from his room. Good access to the beach with beautiful views of the ocean. Facility has aged and the rooms needs abit of an upgrade to modernize them.

Generally okay hotel for the price. Dislike that they do not give bottled water in the rooms and instead have metalic refillable bottles that do not look in good condition. Found a guest at the reception upset and complaining that their phone had been stolen from his room. Good access to the beach with beautiful views of the ocean. Facility has aged and the rooms needs abit of an upgrade to modernize them.

Terrible condition and not worth the money. A total revamp of the property is necessary

The gardens, pools, view, food and bar/restaurant were beautiful, delicious and not much to complain about! The room was pretty average. Very sound, and there was a lot of music playing in the area until late ish, but if you're a late night person, that works out well. Fun with evening entertainment!

The gardens, pools, view, food and bar/restaurant were beautiful, delicious and not much to complain about! The room was pretty average. Very sound, and there was a lot of music playing in the area until late ish, but if you're a late night person, that works out well. Fun with evening entertainment!

I had an amazing stay at the Reef apart from a minor incident which the team fully took care of. My kids LOVED the stay, the pool, the food, the activities and the access to the beach. It was a great one-week stay.

I had an amazing stay at the Reef apart from a minor incident which the team fully took care of. My kids LOVED the stay, the pool, the food, the activities and the access to the beach. It was a great one-week stay.

Booked a family view room with queen and 2 single beds, we had to wait almost 2 hours to enter our room with an array of excuses throw at us in the process, firstly the room I booked wasn't big enough so I showed my booking, then the previous customer had left late then it had to be clean but cleaners were on lunch..... Finally getting into the room there weren't enough beds only a single and double we were informed they would squeeze another bed in but due to our daughter being disabled there would not have been enough room for her to maneuver out of her bed as both singles would have been touching. The reception staff seemed to think everything was a joke and were very unhelpful we got a smaller room than paid for yet the only compensation offered was a free dinner not the money back for our overpriced room, which we refused. Our air conditioning didn't work and neither did the TV, when on our second day someone came to fix the air con we had to wait in the room with them while they fixed it as this is hotel rules!!! Which was over 3 hours! The hotel is set in beautiful grounds but rude and unhelpful staff along with shoddy rooms means we will not return or recommend to family's that need the same amount of beds as these quadruple rooms advertised according to staff do not exist.

Booked a family view room with queen and 2 single beds, we had to wait almost 2 hours to enter our room with an array of excuses throw at us in the process, firstly the room I booked wasn't big enough so I showed my booking, then the previous customer had left late then it had to be clean but cleaners were on lunch..... Finally getting into the room there weren't enough beds only a single and double we were informed they would squeeze another bed in but due to our daughter being disabled there would not have been enough room for her to maneuver out of her bed as both singles would have been touching. The reception staff seemed to think everything was a joke and were very unhelpful we got a smaller room than paid for yet the only compensation offered was a free dinner not the money back for our overpriced room, which we refused. Our air conditioning didn't work and neither did the TV, when on our second day someone came to fix the air con we had to wait in the room with them while they fixed it as this is hotel rules!!! Which was over 3 hours! The hotel is set in beautiful grounds but rude and unhelpful staff along with shoddy rooms means we will not return or recommend to family's that need the same amount of beds as these quadruple rooms advertised according to staff do not exist.

Loved our stay. I will be going back again.

Loved our stay. I will be going back again.

The hotel has all you need to relax and enjoy. People are friendly and helpful. The food is good and facilities nice!