Low expectations when driving into the hotel as the carpark surface was full of potholes and the exterior of the hotel was very tatty, tired and in need of repair. Pleasantly surprised when entering reception. The hotel has been updated and is modern and clean. Rooms have also been refurbished and are up to date.

Great convenient location. Clean and well equipped room. Good leisure facilities. Organisation could be improved - asked for a cot to be provided at booking, again prior to arrival, and on arrival and assured it would be in room. Not present and had to wait for staff to find it. Watch out for large pot holes in the car park!

Great convenient location. Clean and well equipped room. Good leisure facilities. Organisation could be improved - asked for a cot to be provided at booking, again prior to arrival, and on arrival and assured it would be in room. Not present and had to wait for staff to find it. Watch out for large pot holes in the car park!

Excellent few days away in the area. Comfortable quiet hotel with extremely friendly and helpful staff throughout. Excellent breakfast and dinner choices too Would definitely return it in the area

Excellent few days away in the area. Comfortable quiet hotel with extremely friendly and helpful staff throughout. Excellent breakfast and dinner choices too Would definitely return it in the area

It's about 9 years since we last stayed at this hotel and I am glad we made a return. The staff were so helpful and friendly and nothing was too much trouble. The air con was not working in the building and a fan was provided for the room. The hotel was quite and there was plewnty of parking. Plenty of breakfast options and an amazing shower in the bathroom. Food was also delicious. There were some downsides. We felt the evening menu was a little limited in the restaurant, the quality of food was superb though and the serving staff brought everything with a smile. I couldn't pick anyone person as sthey all srood out. The car park has pot holes, etc. Which is a real shame and it would be good to get the pot holes filled in. There was no hook in the bathroom, one of the clasps on the windows was damaged and the air con was not working (as previously mentioned) thankfully it was not too hot. The room was lovely, although it was disappointing that with 2 of us in the room there was only 1 chair. There was sufficient room for a second chair and possibly even a table. Wardrobe was good although very few hangers in it, also the shelves in it would have been better on the wall under the TV. The safe was an excellent idea for storing valuable and proved useful. the room was a good sizr.

Nice and calm hotel. Not much to do directly Herr, it's about 20minutes walk into Bromsgrove Center. We came here for a wedding, so it die not matter. Friendly staff, nice bar and restaurant, good breakfast which could have a little more options for foreign guests. The bed was a little too soft and small for our taste. Air condition did not work, however, they supplied a fan which did a good job

Great hotel. From the outside, looks quite rundown. The potholes in the carpark are awful. I was pleasantly surprised as soon as i entered the hotel. Everything looks recently refurbished. Our room was clean and inviting. The bar meals were fantastic as was breakfast the following morning.

Great hotel. From the outside, looks quite rundown. The potholes in the carpark are awful. I was pleasantly surprised as soon as i entered the hotel. Everything looks recently refurbished. Our room was clean and inviting. The bar meals were fantastic as was breakfast the following morning.

Convenience location for the show we went to. Staff were very helpful. Will use again.

Convenience location for the show we went to. Staff were very helpful. Will use again.

For over 24 hours there was a tray piled with dirty plates contains foods and rubbish in the corridor close to our room. Also fire doors were lodged open and others that were shut did not appear to fit according to fire safety and regulation. Both of these complaints were expressed to staff on duty at the reception desk.

For over 24 hours there was a tray piled with dirty plates contains foods and rubbish in the corridor close to our room. Also fire doors were lodged open and others that were shut did not appear to fit according to fire safety and regulation. Both of these complaints were expressed to staff on duty at the reception desk.

What a nice hotel, thought it was gonna be a simple hotel like travelodge or prem inn. But it was so much more. Staff extremely helpful, bar food and restaurant fiid all excellent. Great variety for buffet breakfast and all fresh. Great swimming pool and other facilities. Well def be back again.

What a nice hotel, thought it was gonna be a simple hotel like travelodge or prem inn. But it was so much more. Staff extremely helpful, bar food and restaurant fiid all excellent. Great variety for buffet breakfast and all fresh. Great swimming pool and other facilities. Well def be back again.

Overall good

Overall good

Nice size family room lovely and clean hotel is spotless with lovely decor food was plentyful and nice the pool was great for the kids. Staff good no complaints from us. Good location to explore as west midlands safari park was within 20 minutes drive.

Nice size family room lovely and clean hotel is spotless with lovely decor food was plentyful and nice the pool was great for the kids. Staff good no complaints from us. Good location to explore as west midlands safari park was within 20 minutes drive.

I enjoyed my 3 night stay here, staff were friendly and helpful, breakfast was great, room was very well appointed. I was here for Harvington Hall’s history festival, and this is an easy 10 mins away from the Hall. I would stay here again if I attended the festival in future and I’d recommend it to others too

I enjoyed my 3 night stay here, staff were friendly and helpful, breakfast was great, room was very well appointed. I was here for Harvington Hall’s history festival, and this is an easy 10 mins away from the Hall. I would stay here again if I attended the festival in future and I’d recommend it to others too

Lovely spacious quiet rooms, ideal stay after attending a wedding in the venue.

Lovely spacious quiet rooms, ideal stay after attending a wedding in the venue.

Receptionist was brilliant, as was our waitress, meal in the restaurant was very well presented & tasty. Lovely location & welcoming atmosphere. Thanks for a lovely experience.

Receptionist was brilliant, as was our waitress, meal in the restaurant was very well presented & tasty. Lovely location & welcoming atmosphere. Thanks for a lovely experience.

Our stay was very good. The room was lovely however the view was roof tops so basically, no view! Breakfast was fine.

Our stay was very good. The room was lovely however the view was roof tops so basically, no view! Breakfast was fine.

No aircon. 30 degree room, very loud road noise from the M5.

No aircon. 30 degree room, very loud road noise from the M5.

I wasn’t happy that at 2.00 am I was awoken to hear a tapping noise at our room door. Upon investigation I saw two men discussing drugs and have photo evidence of the left overs outside on the landing. I advised reception and they took a photo off my phone. I also had to advise that they clear the area asap as there were children in the hotel. The reception said there had been other complaints!!

Beautiful inside, and stff were great, parking is very tight though

Beautiful inside, and stff were great, parking is very tight though