The rooms are big, well kept. Big tv. Great pool and view from pool. But pool is at least 1 mile walk from hotel. There is a very steep hill to climb. No transportation available. You are isolated at this hotel. No restaurant, bar or gift shop. You can have deliveries at a cost but security gate is difficult to get into unless you use the "referred vendor". The only way to the town of san poncho is to walk on the beach or over walking bridge or order a taxi. You must have a gate key to leave or enter. You inly get 1 card so you cannot split up. If you dont mind walking 15 minutes each way in sand or cobblestone to get food, drinks or snacks its fine. Otherwise nice hotel. Alberto is very helpful.

The rooms are big, well kept. Big tv. Great pool and view from pool. But pool is at least 1 mile walk from hotel. There is a very steep hill to climb. No transportation available. You are isolated at this hotel. No restaurant, bar or gift shop. You can have deliveries at a cost but security gate is difficult to get into unless you use the "referred vendor". The only way to the town of san poncho is to walk on the beach or over walking bridge or order a taxi. You must have a gate key to leave or enter. You inly get 1 card so you cannot split up. If you dont mind walking 15 minutes each way in sand or cobblestone to get food, drinks or snacks its fine. Otherwise nice hotel. Alberto is very helpful.

A lovely hotel that the are refurbishing. The pool is not near the rooms, a bit of a walk but definitely worth it.

A lovely hotel that the are refurbishing. The pool is not near the rooms, a bit of a walk but definitely worth it.

We arrived to a very confused security guy at the gate who was surprised to see us. After being on the phone for 10min, he opened the gate without saying anything (language barrier).. we drive towards the 'hotel'. No one in site. The bldg looks as tho its been closed since covid. rundown, torn curtains in the windows etc. the building & grounds look abandoned. So we get our Uber guy to drive us to a cafe in San Pancho to figure out what to do next. (this was New years' weekend so no vacancy anywhere). Called Expedia to explain this.. they found one room however it was 3x over our budget, so no. We managed to find one room in a sweet boutique hotel that we loved, so that was good. Being homeless in Mexico after taking the redeye was not a fun experience. *I did get a call that evening from a man from this hotel. He said they do not offer food or drinks there and it is a 'different type of hotel' said the people sleep late and then they wake up and go into town for the day.. not sure what that means, but we were not comfortable staying on a large derelict compound with no one there. He was very sorry for our misunderstanding etc.. as for Expedia on this manner.. Im not sure why they would even have this hotel listed as available for rent, it should be removed. *Side note, some locals told us that they generally use this hotel for polo matches and wedding groups only, which would explain the security guys' surprise at our arrival. Do yourself a favor and skip this one!

We arrived to a very confused security guy at the gate who was surprised to see us. After being on the phone for 10min, he opened the gate without saying anything (language barrier).. we drive towards the 'hotel'. No one in site. The bldg looks as tho its been closed since covid. rundown, torn curtains in the windows etc. the building & grounds look abandoned. So we get our Uber guy to drive us to a cafe in San Pancho to figure out what to do next. (this was New years' weekend so no vacancy anywhere). Called Expedia to explain this.. they found one room however it was 3x over our budget, so no. We managed to find one room in a sweet boutique hotel that we loved, so that was good. Being homeless in Mexico after taking the redeye was not a fun experience. *I did get a call that evening from a man from this hotel. He said they do not offer food or drinks there and it is a 'different type of hotel' said the people sleep late and then they wake up and go into town for the day.. not sure what that means, but we were not comfortable staying on a large derelict compound with no one there. He was very sorry for our misunderstanding etc.. as for Expedia on this manner.. Im not sure why they would even have this hotel listed as available for rent, it should be removed. *Side note, some locals told us that they generally use this hotel for polo matches and wedding groups only, which would explain the security guys' surprise at our arrival. Do yourself a favor and skip this one!

Beautiful place very clean. Staff are Very nice and polite. I loved it

Beautiful place very clean. Staff are Very nice and polite. I loved it

HORRIBLE EXPERIENCE! I never write reviews but I can't let this one go...The photos look inviting but this hotel is really just an empty shell of a building which has fallen into decrepitude. Nothing is functional - bathroom doors don't close, TOILETS DON'T FLUSH, NO TV, NO HOT WATER, POOL IS FREEZING AND COVERED IN DEAD BUGS, NO TOWELS AT THE BEACH CLUB, NO WORKING LIGHTS IN THE BATHROOMS at the beach club (which also happens to be a 20 minute walk from the hotel). There is absolutely no service offered here: no coffee put out or even in the rooms, and no restaurant. There are so many better options out there in hotels where the ownership creates and sense of warmth, welcome and hospitality. This place feels like a cold, soulless bunker filled with beds. Do yourself a favor and keep looking!

HORRIBLE EXPERIENCE! I never write reviews but I can't let this one go...The photos look inviting but this hotel is really just an empty shell of a building which has fallen into decrepitude. Nothing is functional - bathroom doors don't close, TOILETS DON'T FLUSH, NO TV, NO HOT WATER, POOL IS FREEZING AND COVERED IN DEAD BUGS, NO TOWELS AT THE BEACH CLUB, NO WORKING LIGHTS IN THE BATHROOMS at the beach club (which also happens to be a 20 minute walk from the hotel). There is absolutely no service offered here: no coffee put out or even in the rooms, and no restaurant. There are so many better options out there in hotels where the ownership creates and sense of warmth, welcome and hospitality. This place feels like a cold, soulless bunker filled with beds. Do yourself a favor and keep looking!

There was no STAY... when I arrived at the security gate, the guard called reception to say I had arrived. Reception said they did not have any booking. Reception would not let the guard let me through so I could have a face to face discussion with the receptionist, to show him my reservation. Hotels.com tried to call the hotel, they didn't pick up their phones. I emailed the hotel, and only later did the reply to say they had found my reservation, which by that stage was too late. Very poor service.

There was no STAY... when I arrived at the security gate, the guard called reception to say I had arrived. Reception said they did not have any booking. Reception would not let the guard let me through so I could have a face to face discussion with the receptionist, to show him my reservation. Hotels.com tried to call the hotel, they didn't pick up their phones. I emailed the hotel, and only later did the reply to say they had found my reservation, which by that stage was too late. Very poor service.