High end hotel, nice and comfortable… only thing at $400 night they gave you coffee and tea but charged for a bottle of water

High end hotel, nice and comfortable… only thing at $400 night they gave you coffee and tea but charged for a bottle of water

Hotel was fine with the exception that there TV service didnt get ABC or NBC and during football season thats horrible. The bar got them so we spent much of our time there.

Hotel was fine with the exception that there TV service didnt get ABC or NBC and during football season thats horrible. The bar got them so we spent much of our time there.

We enjoyed our stay.

Great hotel!

This is one of our favorites and we have stayed multiple times. One thing, however, that will get me to pick one nice hotel over another one is a hotel that will give me an actual glass in the room, especially if I've paid for one of your nicest rooms with a sink and a fridge etc. Please for the love of god give me a glass to drink out of and not a paper cup or a plastic cup wrapped in yet more plastic.

This was a lovely place to stay- convenient to everything, and our room had a beautiful view.

All of the staff were super friendly and helpful! Awesome!

Hilton offered everything i wanted with hospitality and beyond with attentiveness to my particular needs. Will go there again.

Everything is nice and clean .

I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at the Hilton Garden Inn on Sunday 1st of September till the turn off September On the morning following my arrival, I was abruptly awakened at 7:00 AM by an event taking place outside, which significantly impacted the comfort of my room. The noise was so intense that it felt as though the race was happening inside my room, making it impossible for me to rest until 2:00 PM. Given that I paid over $300 per night for my stay, I believe that it is not unreasonable to expect a peaceful and restful environment. I understand that external events are sometimes beyond the hotel's control; however, I believe it is the hotel's responsibility to inform guests in advance if such events will impact their stay. Additionally, when I voiced my concerns to the front desk, I was offered a $17 breakfast voucher as compensation. Unfortunately, this gesture did not address the disruption I experienced, and I feel it was inadequate given the circumstances. I strongly believe that a full or partial refund for the first night of my stay would be a fair resolution, as I did not receive the quality of service I expected from a reputable hotel like Hilton Garden Inn. Thank you for your attention to this matter. I look forward to your prompt response. Kyork abrilian

I travel ALOT. I have paid $500-600 a night for a hotel - but this hotel is NOT worth this money. The valet's are not training. No baggage assistance, the baggage area to secure your bags until check in is the lobby - and when I arrived no one was at the desk - not secure. The room was adequate but nothing special. Really overpriced. Disappointed.

I travel ALOT. I have paid $500-600 a night for a hotel - but this hotel is NOT worth this money. The valet's are not training. No baggage assistance, the baggage area to secure your bags until check in is the lobby - and when I arrived no one was at the desk - not secure. The room was adequate but nothing special. Really overpriced. Disappointed.

Great trip!

Great trip!

Very convenient location

Location is idea and hotel has great vibe, great lobby hang out area.

Very convenient location

Very convenient to Downtown Burlington core.

Location is idea and hotel has great vibe, great lobby hang out area.

Very nice hotel in the middle of downtown and close to the waterfront

Very nice hotel in the middle of downtown and close to the waterfront

Pretty bad service: -They send me to the wrong room -We call 4 days before to have a baby crib. The gentleman at the front office confirm that I'll have one in my room at my arrival. No Crib when I came in. Call 4 times to understand that the guy send it to the wrong room and that the crib is broken. Talk with the manager who told us first come first serve, we only have 3 cribs in the Hotel. Come on, it's 150$ for a new one. -There was hair from the previous people in our shower. -Only decaf coffee in the room.

Nice property with clean rooms, lobby and restaurants. Great if you want to be close to church street.

Nice property with clean rooms, lobby and restaurants. Great if you want to be close to church street.

Pretty bad service: -They send me to the wrong room -We call 4 days before to have a baby crib. The gentleman at the front office confirm that I'll have one in my room at my arrival. No Crib when I came in. Call 4 times to understand that the guy send it to the wrong room and that the crib is broken. Talk with the manager who told us first come first serve, we only have 3 cribs in the Hotel. Come on, it's 150$ for a new one. -There was hair from the previous people in our shower. -Only decaf coffee in the room.

Stayed at hotel for couple’s weekend. Although the service and staff were lovely and attentive, we were disappointed to find black mold in our shower and bed pillows/mattress were smelly, bed was noisy - clearly needed replacement. The view from our room was a brick building (TD Bank). Valet parking is $22 per day - you can park on street for a fraction of cost using ParkMobile app. Hotel location is nice but overpriced considering its condition.

Stayed at hotel for couple’s weekend. Although the service and staff were lovely and attentive, we were disappointed to find black mold in our shower and bed pillows/mattress were smelly, bed was noisy - clearly needed replacement. The view from our room was a brick building (TD Bank). Valet parking is $22 per day - you can park on street for a fraction of cost using ParkMobile app. Hotel location is nice but overpriced considering its condition.

My stay was fabulous! The staff at the hotel was wonderful! Harrison in the Valet area is an asset to the hotel

My stay was fabulous! The staff at the hotel was wonderful! Harrison in the Valet area is an asset to the hotel

We stayed last minute because we booked the Sonesta and it was a bump. Hilton was perfect and erased my PTSD from the sonesta suites in Williston.