Amazing stay at the Hilton Sorentto Palace. What a stunning welcoming hotel. The staff were absolutely amazing, from the moment we checked in they were so friendly and helpful. The views are so beautiful, it really has the ‘wow’ factor in bundles. Our room was beyond spotless- and cleaned every single day with fresh towels and robes replenished and beds made - such a lovely treat and nice touch. Such a special holiday made even more special by the breathtaking views from our room and restaurants and the impeccable service we received throughout our stay from everyone at this stunning hotel - Thank you Hilton Sorentto Palace - we will definitely be back! - The Clancy family x

Most gracious staff!! Best stay at a Hilton!!Really went above and beyond when we had to unexpectedly fly home early. The facilities and food were 10 . Staff even better!

While the property and surroundings were impressive, I noticed a lack of attention to detail in the cleaning of the rooms. For instance, the soap dispenser was not filled upon check-in, and despite the issue being reported, it was not addressed until the third day of our stay. Additionally, our group of 15 booked six rooms to celebrate a significant birthday. We requested plates and cutlery to enjoy a cake provided by a local baker. However, we were informed that outside food could only be consumed in our rooms and that there would be a charge of €6 per plate for the required items. Given Hilton’s reputation, we found this policy to be disappointing and not in line with the level of service we expected. Based on this experience, I regret to say that I cannot recommend this hotel to my friends and family. Considering the amount we paid and my previous positive experiences with Hilton, I expected a higher standard of service.

While the property and surroundings were impressive, I noticed a lack of attention to detail in the cleaning of the rooms. For instance, the soap dispenser was not filled upon check-in, and despite the issue being reported, it was not addressed until the third day of our stay. Additionally, our group of 15 booked six rooms to celebrate a significant birthday. We requested plates and cutlery to enjoy a cake provided by a local baker. However, we were informed that outside food could only be consumed in our rooms and that there would be a charge of €6 per plate for the required items. Given Hilton’s reputation, we found this policy to be disappointing and not in line with the level of service we expected. Based on this experience, I regret to say that I cannot recommend this hotel to my friends and family. Considering the amount we paid and my previous positive experiences with Hilton, I expected a higher standard of service.

I like that they were very professional and kind. I also recommend doing the wine tour at the excursion desk.

I like that they were very professional and kind. I also recommend doing the wine tour at the excursion desk.

Beautiful hotel clean safe

Beautiful hotel clean safe

Beautiful family friendly

Beautiful family friendly

The hotel was very clean and the pool as well as the views were spectacular.

The hotel was very clean and the pool as well as the views were spectacular.

Beautiful views of the town and bay. Private adult rooftop pool and bar was a great escape for a couples vacation. 10” walk to downtown Sorrento for restaurants, shopping, people watching and boat excursions.

Beautiful views of the town and bay. Private adult rooftop pool and bar was a great escape for a couples vacation. 10” walk to downtown Sorrento for restaurants, shopping, people watching and boat excursions.

Excellent facility

Excellent facility

Very happy stay. Great staff.

Very happy stay. Great staff.

This was a great place to stay with my family for vacation. The pool and dining room overlook the mountains and country side. The staff were polite and helpful regarding any question or transportation need. I highly recommend this hotel and would return with my family.

This was a great place to stay with my family for vacation. The pool and dining room overlook the mountains and country side. The staff were polite and helpful regarding any question or transportation need. I highly recommend this hotel and would return with my family.

Property was spacious and clean. Pool area was nice too. We spent 6 weeks in Italy and in almost every hotel we stayed at the staff were very kind and friendly. We stayed at the Hilton, Sorrento, for 4 nights and apart from one of the bar staff (can't remember his name) who was great, it was difficult to even get a smile or acknowledgement from them. Maybe it's because it is a big hotel chain which makes it more impersonal I'm not sure, but that was our impression.

Property was spacious and clean. Pool area was nice too. We spent 6 weeks in Italy and in almost every hotel we stayed at the staff were very kind and friendly. We stayed at the Hilton, Sorrento, for 4 nights and apart from one of the bar staff (can't remember his name) who was great, it was difficult to even get a smile or acknowledgement from them. Maybe it's because it is a big hotel chain which makes it more impersonal I'm not sure, but that was our impression.

Loved this hotel and location. The view was incredible from the room. The rooms are so spacious. I loved the very large walk in closet with all the built ins..wow! It was so nice to be able to have enough room to open all your luggage and not be in your way. The breakfast buffet everyday was amazing! Staff was incredibly nice. Pools were really well maintained and very clean. Loved everything about this hotel! Would definitely stay here again!

Loved this hotel and location. The view was incredible from the room. The rooms are so spacious. I loved the very large walk in closet with all the built ins..wow! It was so nice to be able to have enough room to open all your luggage and not be in your way. The breakfast buffet everyday was amazing! Staff was incredibly nice. Pools were really well maintained and very clean. Loved everything about this hotel! Would definitely stay here again!

We ve had a great holiday

We ve had a great holiday

Everything at the hotel was amazing, but there was a problem in our first room. We stayed in 540 where there was an extremely strong smell of mold signifying a leakage. You could also tell from the way the floor in the hallway was buckling. Please make sure to fix this seeing as it could be detrimental to someone’s health.

Everything at the hotel was amazing, but there was a problem in our first room. We stayed in 540 where there was an extremely strong smell of mold signifying a leakage. You could also tell from the way the floor in the hallway was buckling. Please make sure to fix this seeing as it could be detrimental to someone’s health.

Beautiful Hotel but expensive for drinks & meals Cab fares are extortionate And Sorento now has to many tourists there now Queuing to get restaurants a lot of the time

Beautiful Hotel but expensive for drinks & meals Cab fares are extortionate And Sorento now has to many tourists there now Queuing to get restaurants a lot of the time

This hotel was very nice, but I see plenty of room for improvement. The hotel is a short walk downhill to the main street full of shopping and restaurants. A taxi will cost you between 20 and 25 euro, but seriously, just walk. I booked a room with a king bed and another family quad. The family quad was massive, but the shower was horrible. It has a small bathtub with a tiny shower sprayer, not cool. Other than that, the rooms are very nice. The pool was amazing and the loungers around the pool are great too. I would expect a pool bar to be expensive, but this one is very overpriced. In fact, this hotel seems to charge a fee for just about everything so check before you ask for something. Breakfast was included and in my opinion was excellent. The hotel grounds are very pleasant and the staff very helpful.

This hotel was very nice, but I see plenty of room for improvement. The hotel is a short walk downhill to the main street full of shopping and restaurants. A taxi will cost you between 20 and 25 euro, but seriously, just walk. I booked a room with a king bed and another family quad. The family quad was massive, but the shower was horrible. It has a small bathtub with a tiny shower sprayer, not cool. Other than that, the rooms are very nice. The pool was amazing and the loungers around the pool are great too. I would expect a pool bar to be expensive, but this one is very overpriced. In fact, this hotel seems to charge a fee for just about everything so check before you ask for something. Breakfast was included and in my opinion was excellent. The hotel grounds are very pleasant and the staff very helpful.