Very pretty but the staff was not as nice as they first welcomed us

Very pretty but the staff was not as nice as they first welcomed us

This place was such an awful experience. First they were trying to overcharge us by saying we booked for ten people when they could see we were only 8 people and saying that they couldnt change the reservation and that we had to contact expedia to change it and take the extra charges off and we did but expedia said they could not change it and was trying to contact the hotel to figure out what was happening but they wouldnt answer them. At this point we were tired and just said whatever so we go to our rooms and they were SUPER dirty and old! Not only that but one of the rooms had COCKROACHES! please do not book here we only booked here because of how many people there was and their was a moterfest happening and we couldnt find another hotel but it was so bad we Canceled this reservation and risked not finding another hotel thankfully we did find another one much better but if you are on the fence about this hotel please take this review as a sign and do not book here.

This place was such an awful experience. First they were trying to overcharge us by saying we booked for ten people when they could see we were only 8 people and saying that they couldnt change the reservation and that we had to contact expedia to change it and take the extra charges off and we did but expedia said they could not change it and was trying to contact the hotel to figure out what was happening but they wouldnt answer them. At this point we were tired and just said whatever so we go to our rooms and they were SUPER dirty and old! Not only that but one of the rooms had COCKROACHES! please do not book here we only booked here because of how many people there was and their was a moterfest happening and we couldnt find another hotel but it was so bad we Canceled this reservation and risked not finding another hotel thankfully we did find another one much better but if you are on the fence about this hotel please take this review as a sign and do not book here.

:)

:)

No AC in the first room. No hot water in the second room. No coffee maker. All the food there was 3x local cost. Andvwas not good.

No AC in the first room. No hot water in the second room. No coffee maker. All the food there was 3x local cost. Andvwas not good.

Dramatic views

Dramatic views

Very Old property Stinky bathrooms Long walk to the rooms

Very Old property Stinky bathrooms Long walk to the rooms

If you like to remember the golden era from Acapulco this is the place to stay. It’s great, also La Quebrada it’s right there for you to enjoy.

If you like to remember the golden era from Acapulco this is the place to stay. It’s great, also La Quebrada it’s right there for you to enjoy.

The room and bathroom were very dirty when we arrived, they should pay more attention to cleaning well.

The room and bathroom were very dirty when we arrived, they should pay more attention to cleaning well.

Get ready for a workout. There’s an endless amount of stairs for you to go up and down. I checked in early (no extra charge) and was given the keys to 1 of 2 rooms I had reserved. The 2nd room wasn’t available until after the regular check in time. The 1st room had a vaulted ceiling and was spacious. The 2nd room was on the smaller side. Both rooms had 2 full size beds, TVs, working ACs, and hot water. There is no wifi in the rooms yet, only in the lobby and restaurant. 3 pools: the ocean/salt water, kid friendly, and a deep one at the very top of the hill. Get towel passes from reception. Parking in the front of the hotel is limited because the restaurant is a popular tourist attraction for the clavado shows and paying patrons are allowed to park in the hotel lot. In case the lot is full, they send you to the lot down the street, which is manned by security. The hotel has security throughout the property. The tub was clogged and not draining, notified reception and they sent a tech to fix the issue. I got locked in the bathroom and reception sent a tech to get me out. Response times were super fast. Check out was simple.

Get ready for a workout. There’s an endless amount of stairs for you to go up and down. I checked in early (no extra charge) and was given the keys to 1 of 2 rooms I had reserved. The 2nd room wasn’t available until after the regular check in time. The 1st room had a vaulted ceiling and was spacious. The 2nd room was on the smaller side. Both rooms had 2 full size beds, TVs, working ACs, and hot water. There is no wifi in the rooms yet, only in the lobby and restaurant. 3 pools: the ocean/salt water, kid friendly, and a deep one at the very top of the hill. Get towel passes from reception. Parking in the front of the hotel is limited because the restaurant is a popular tourist attraction for the clavado shows and paying patrons are allowed to park in the hotel lot. In case the lot is full, they send you to the lot down the street, which is manned by security. The hotel has security throughout the property. The tub was clogged and not draining, notified reception and they sent a tech to fix the issue. I got locked in the bathroom and reception sent a tech to get me out. Response times were super fast. Check out was simple.

No elevators for seniors dangerous

No elevators for seniors dangerous

The swimming pools were great. The rooms were with enough room. The air and fridge were great. I didn't like that the rooms didn't have wifi, you had to go to the lobby.

The swimming pools were great. The rooms were with enough room. The air and fridge were great. I didn't like that the rooms didn't have wifi, you had to go to the lobby.

ocean view

the view

the view

Ok

Ok

the hotel has very old and dirty bathrooms and does not have a minibar

the hotel has very old and dirty bathrooms and does not have a minibar

The property is nice but is in need of structural repairs. The tub was chipped and the handle on the shower came off. Towels were old but clean . The door knob was old and needed an actual key to open the door. The view was amazing. No elevator and had a lot of stairs. Not wheelchair accessible hotel at all. If you can’t climb 5 floors of stairs you’re in trouble. Staff was very pleasant.

The property is nice but is in need of structural repairs. The tub was chipped and the handle on the shower came off. Towels were old but clean . The door knob was old and needed an actual key to open the door. The view was amazing. No elevator and had a lot of stairs. Not wheelchair accessible hotel at all. If you can’t climb 5 floors of stairs you’re in trouble. Staff was very pleasant.

Amazing views at this hotel. It's dated and struggling, however, having passed it's hay day. That said, it's a real gem and worth every penny. WiFi only in the lobby, and hot water is hit and miss. The wristband was a bit much considering the few guests when we were there, but I suppose the rules are the rules. The upper pool is the nicest place in town, for sure.