I was really disappointed with this hotel. I was travelling alone with my 2 year-old daughter. We booked a "family room" - which I guess has that title because it has a seperate bedroom. But our room was placed on the first floor right above one of the hotel's bars which was open until 11 PM, I believe. The windows in our room were of poor quality, so they didnt block any noise. It was SO LOUD and not quite until midnight. Not great when you are travelling with kids. After 3 nights, I couldnt take it anymore and asked for another room due to the noise. The receptionist gave me an attitude and claimed there couldnt be any noise and said he could give me a room facing the street, but that would probably be noisy as well. I told him Id rather want the street noise than the hotel bar noise (drunk all-inclusive guests are LOUD). When he finally "let me" switch rooms, I was told I could come pick up the new keys whenever I saw fit. But after an hour, when I had just put my baby down for her one hour nap, they called me and told me I had to leave my room NOW because they needed to clean it (I had been gone ALL MORNING, until noon, where they could have cleaned it). They let me stay 30 more minutes and then I had to wake up my baby, who was so tired after the poor sleep from all the night noise, she cried, and we moved all our stuff, without any help, to the other room. Poorly and unprofessionally handled from start to finish. Staff was not welcoming and food was below average.

I was really disappointed with this hotel. I was travelling alone with my 2 year-old daughter. We booked a "family room" - which I guess has that title because it has a seperate bedroom. But our room was placed on the first floor right above one of the hotel's bars which was open until 11 PM, I believe. The windows in our room were of poor quality, so they didnt block any noise. It was SO LOUD and not quite until midnight. Not great when you are travelling with kids. After 3 nights, I couldnt take it anymore and asked for another room due to the noise. The receptionist gave me an attitude and claimed there couldnt be any noise and said he could give me a room facing the street, but that would probably be noisy as well. I told him Id rather want the street noise than the hotel bar noise (drunk all-inclusive guests are LOUD). When he finally "let me" switch rooms, I was told I could come pick up the new keys whenever I saw fit. But after an hour, when I had just put my baby down for her one hour nap, they called me and told me I had to leave my room NOW because they needed to clean it (I had been gone ALL MORNING, until noon, where they could have cleaned it). They let me stay 30 more minutes and then I had to wake up my baby, who was so tired after the poor sleep from all the night noise, she cried, and we moved all our stuff, without any help, to the other room. Poorly and unprofessionally handled from start to finish. Staff was not welcoming and food was below average.

Amazing!

Amazing!

The hotel was average at best. The drinks menu was ok, limited options and cocktails were all pre mixes. The food did not hang together, it was all random options so hard to make a meal. The restaurants were just buffets, in fact the Spanish option was exactly the same as the main buffet! Really disappointed. The hair dryer didn’t work, after 2 mins it cut out and then when I asked for someone to look at it they simply stated ‘it’s rubbish we know, it over heats’ - great! Kids club was good, it operated 10.30 - 12.45 and then 2.30 - 4pm. Our son enjoyed it. He would have liked to be involved in the games but was told you need to be 13 to play darts with rubber arrows, bit disappointing. Overall a basic hotel with basic facilities. It was expensive for what you got! Oh and there is NO waterpark, it says ‘free water park access’ as if there is a water park, there is not, it’s a baby splash park, again very misleading and disappointing

The hotel was average at best. The drinks menu was ok, limited options and cocktails were all pre mixes. The food did not hang together, it was all random options so hard to make a meal. The restaurants were just buffets, in fact the Spanish option was exactly the same as the main buffet! Really disappointed. The hair dryer didn’t work, after 2 mins it cut out and then when I asked for someone to look at it they simply stated ‘it’s rubbish we know, it over heats’ - great! Kids club was good, it operated 10.30 - 12.45 and then 2.30 - 4pm. Our son enjoyed it. He would have liked to be involved in the games but was told you need to be 13 to play darts with rubber arrows, bit disappointing. Overall a basic hotel with basic facilities. It was expensive for what you got! Oh and there is NO waterpark, it says ‘free water park access’ as if there is a water park, there is not, it’s a baby splash park, again very misleading and disappointing

The location of the hotel is exceptional other than that is very bad the service horrible the plate where still dirty and wet in the buffet the food is bad no flavor not too much choices same food everyday . They gave the worse room location in the hotel because I get my ticket from Expedia .

Very nice property, good food friendly staff, nice pools - would stay there again