Nice installations. Elevator was not working and it seemed to not be a priority to get it working. The atrium on the first floor opens up to hall on the second floor. So if you want to sleep, don’t stay on the second floor or you will hear all the setup noise for breakfast. There were door to close the area off, and I closed them, but unfortunately the staff opened them and the noise woke me up in the morning!

Amazing customer service

The staff was very friendly and bilingual. We requested a room with a refrigerator. They brought us refrigerator! We had dinner one night and the food was really good. We did not do the breakfast buffet but it looked good.

The staff was very friendly and bilingual. We requested a room with a refrigerator. They brought us refrigerator! We had dinner one night and the food was really good. We did not do the breakfast buffet but it looked good.

Amazing customer service

Very large pool and patio. All rooms have opening windows which is important to us. All staff very friendly and helpful

Very large pool and patio. All rooms have opening windows which is important to us. All staff very friendly and helpful

Air condition motor or fan loud in my room.

Air condition motor or fan loud in my room.

Very nice hotel. Staff was friendly. Would definitely go back if im in the area

Very nice hotel. Staff was friendly. Would definitely go back if im in the area

We arrived at 1, too early for normal checkin at 3pm, but the receptionist told us our room would be available at 2pm. It wasn't ready until 3pm. We didn't notice with the TV on in the room, but there was a loud noise coming from the roof above our room, a noise that sounded like a large electric motor running. Unable to sleep in the middle of the night, I went to reception to ask that we be moved to a more quiet room. Initially the receptionist told me there were no empty rooms, that the hotel was full. I told her I would reflect this in my opinion on Expedia. Miraculously she found a quiet room available! When an employee was helping us move from our VIP room, 324, he listened to the noise and told us there was a big motor, for the climate control on the roof above our room.

We arrived at 1, too early for normal checkin at 3pm, but the receptionist told us our room would be available at 2pm. It wasn't ready until 3pm. We didn't notice with the TV on in the room, but there was a loud noise coming from the roof above our room, a noise that sounded like a large electric motor running. Unable to sleep in the middle of the night, I went to reception to ask that we be moved to a more quiet room. Initially the receptionist told me there were no empty rooms, that the hotel was full. I told her I would reflect this in my opinion on Expedia. Miraculously she found a quiet room available! When an employee was helping us move from our VIP room, 324, he listened to the noise and told us there was a big motor, for the climate control on the roof above our room.

Its all good,nice ,clean and efficient, people who works there,are very nice..

Its all good,nice ,clean and efficient, people who works there,are very nice..

Is a nice and clean hotel

Stuff dont know about VIP dirty pool. Blod in one of the pillow not towels. And i have to request extra stuff for my partner the room basically was not set up for 2 i have to go back and forth whit the front desk and they dont even show interest in help

Stuff dont know about VIP dirty pool. Blod in one of the pillow not towels. And i have to request extra stuff for my partner the room basically was not set up for 2 i have to go back and forth whit the front desk and they dont even show interest in help

Is a nice and clean hotel

beds are confortable, food is good, the bar an the areas, easy entrance and reception..

beds are confortable, food is good, the bar an the areas, easy entrance and reception..

Confort

Confort

Price

Price

This is a very good hotel.

Before booking a room I called the hotel to see if they allowed dogs. The fellow on the phone assured me they are a pet friendly hotel. Upon arrival with my prepaid booking at 11:30pm I was told there is an 800 peso plus tax pet fee, approximately what I paid for the room! How is that pet friendly? The person I spoke with the night before said nothing about a pet fee. I would not have booked the hotel had I known. If it were not 11:30pm I would have left. The people working at the front desk could or would not do anything about it. The manager was unreachable or did not care when we were checking in and checking out the next morning. I felt like I was a bait and switch victim - ripped off.

Before booking a room I called the hotel to see if they allowed dogs. The fellow on the phone assured me they are a pet friendly hotel. Upon arrival with my prepaid booking at 11:30pm I was told there is an 800 peso plus tax pet fee, approximately what I paid for the room! How is that pet friendly? The person I spoke with the night before said nothing about a pet fee. I would not have booked the hotel had I known. If it were not 11:30pm I would have left. The people working at the front desk could or would not do anything about it. The manager was unreachable or did not care when we were checking in and checking out the next morning. I felt like I was a bait and switch victim - ripped off.

Great hotel.

Great hotel.

the AC unit was not working

the AC unit was not working