Room: large. comfortable beds.quiet. Parking: available but expensive. General area: hmmm….try and stay safe.

Room: large. comfortable beds.quiet. Parking: available but expensive. General area: hmmm….try and stay safe.

Check in was fine… room has paint peeling on the walls. Bathroom has no fan and no toilet lid. Had to ask for additional toilet paper and towels on second day.Toilet takes a long time to drain. There breakfast bar costs 25 dollars a person! Would not recommend.

Check in was fine… room has paint peeling on the walls. Bathroom has no fan and no toilet lid. Had to ask for additional toilet paper and towels on second day.Toilet takes a long time to drain. There breakfast bar costs 25 dollars a person! Would not recommend.

Great location. Comfortable rooms.

Great location. Comfortable rooms.

Not friendly staff; inconvenient parking, many repairs needed and upgrades; no food at an expensive upcharge “buffet”; dangerous area with homeless and begging on the street and people on drugs right outside the buildings and all night.

Unique hotel, but old. Found bugs in bathroom! Soda machine broken

Room Service and cleaners do a splendid job , front desk has the worse customer service especially when they realize you are not from Montreal , no attention to detailed needs , questions are answered haphazardly , location is solid , pretty much in the hearts of downtown , I loved my time pretty much coz I don’t allow what others do to affect me but it certainly needs a touch of great customer service !

Room smelled like urine and in very poor condition. Dirty and not well cleaned. Linens smelled like they were bleached, so that's good. Elevator takes forever, not ada friendly..each floor requires steps to go up or down even after taking the elevator

We originally booked with the Luxe section of the hotel. When we got a the hotel, everything was fine. We asked for the parking and paid the 50$ with taxes to be able to park our car. When we got in the parking we found it full and hard to navigate. We managed to park the car without feeling sure it was a parking spot. When we got to the room, we found out that it wasn't renovated like the picture proposed. We looked for the mini fridge like it was said in the booking to put our lunches away, but we didn't find one. When I went to prepare my bed for the night, I found an insect inside of it. We took back our stuff and went back to the reception desk to ask to be placed in an other room, not wanting to take any chances. When we got to the reception, we showed a picture and a video to the reception clerk and his only answer was: "Well you know, travellers are from everywhere and it's normal to find such things." So we said we understand that but we are not staying in a room where there's bugs inside the beds. He said that he could refund us because the hotel was full for the weekend without offering to help us find something or a solution like it was our fault for that. There was a lady who was taking care of the Empire suites section of the building who came to our help. She first didn't looked surprised that we found bugs. she offered us to switch us for the Empire instead, but they only had king size room instead of a 2 beds like we had and they didn't offert anything els

We originally booked with the Luxe section of the hotel. When we got a the hotel, everything was fine. We asked for the parking and paid the 50$ with taxes to be able to park our car. When we got in the parking we found it full and hard to navigate. We managed to park the car without feeling sure it was a parking spot. When we got to the room, we found out that it wasn't renovated like the picture proposed. We looked for the mini fridge like it was said in the booking to put our lunches away, but we didn't find one. When I went to prepare my bed for the night, I found an insect inside of it. We took back our stuff and went back to the reception desk to ask to be placed in an other room, not wanting to take any chances. When we got to the reception, we showed a picture and a video to the reception clerk and his only answer was: "Well you know, travellers are from everywhere and it's normal to find such things." So we said we understand that but we are not staying in a room where there's bugs inside the beds. He said that he could refund us because the hotel was full for the weekend without offering to help us find something or a solution like it was our fault for that. There was a lady who was taking care of the Empire suites section of the building who came to our help. She first didn't looked surprised that we found bugs. she offered us to switch us for the Empire instead, but they only had king size room instead of a 2 beds like we had and they didn't offert anything els

Room smelled like urine and in very poor condition. Dirty and not well cleaned. Linens smelled like they were bleached, so that's good. Elevator takes forever, not ada friendly..each floor requires steps to go up or down even after taking the elevator

Both beds were full of bugs , when I complained, they did literally nothing about it so I had to cancel and they didn’t even refund me Beds were full of cockroaches, I had to leave in the middle of the night to sleep somewhere else , I booked somewhere else and paid extra money ! I was literally horrible

They should improve the breakfast

This property requires modernisation and redecoration of the rooms to bring it to the same level reflected by the reception area.

reallly noisy, can hear through other people

reallly noisy, can hear through other people

This property requires modernisation and redecoration of the rooms to bring it to the same level reflected by the reception area.

The hotel is old and expensive for the rooms they offer. The official photos are misleading, and, what others have commented about outdated rooms and facilities, is true. There is only one elevator for all the hotel, and they don't return the 250 CAD safety deposit even though the room was delivered in perfect conditions. Have in mind you will have to spend 250 CAD more during your stay when booking here.

The hotel is old and expensive for the rooms they offer. The official photos are misleading, and, what others have commented about outdated rooms and facilities, is true. There is only one elevator for all the hotel, and they don't return the 250 CAD safety deposit even though the room was delivered in perfect conditions. Have in mind you will have to spend 250 CAD more during your stay when booking here.

The property was significantly misrepresented in the photos. The only accurate depiction was the reception area; the rooms were outdated, smelled bad, and were in poor condition. The parking lot was both expensive and incredibly small. Each night, I had to speak with the front desk staff to find a parking spot because none were available. This often resulted in me blocking in another guest, with the staff saying they would fetch me if the other guest needed to leave. On our second night, we discovered bedbugs in our room. When I reported this to the front desk, I was shockingly told, "It is normal for a hotel to have bedbugs." We promptly found alternative accommodations for the rest of our trip. I left my business card with the front desk, requesting the manager contact me to discuss a refund for the nights we didn’t stay. Despite this, I never received a call and had to return to the hotel in person. The front desk staff were unhelpful and told me to come back during the manager's business hours of 9:30 AM to 5:00 PM. I arrived at 4:00 PM, only to be told to return the next day. When we tried to schedule a specific time with the manager, we were informed he wouldn’t be in at all the following day. The manager finally called on Monday, asking for photos of the bedbugs and saying he needed to discuss the situation with a colleague before issuing a refund for the night I left. However, he refused to provide me with an email address or phone number to send the photos.

The property was significantly misrepresented in the photos. The only accurate depiction was the reception area; the rooms were outdated, smelled bad, and were in poor condition. The parking lot was both expensive and incredibly small. Each night, I had to speak with the front desk staff to find a parking spot because none were available. This often resulted in me blocking in another guest, with the staff saying they would fetch me if the other guest needed to leave. On our second night, we discovered bedbugs in our room. When I reported this to the front desk, I was shockingly told, "It is normal for a hotel to have bedbugs." We promptly found alternative accommodations for the rest of our trip. I left my business card with the front desk, requesting the manager contact me to discuss a refund for the nights we didn’t stay. Despite this, I never received a call and had to return to the hotel in person. The front desk staff were unhelpful and told me to come back during the manager's business hours of 9:30 AM to 5:00 PM. I arrived at 4:00 PM, only to be told to return the next day. When we tried to schedule a specific time with the manager, we were informed he wouldn’t be in at all the following day. The manager finally called on Monday, asking for photos of the bedbugs and saying he needed to discuss the situation with a colleague before issuing a refund for the night I left. However, he refused to provide me with an email address or phone number to send the photos.

Parking fee is expensive.

Parking fee is expensive.

I liked the modern upscale look of the lobby area, however the room my family and I had was an bit outdated. The bathroom did not have any face cloths (wash towels) in it, so we had to shower with long hand towels. Our reservation was for a family of 4 & they only gave us enough for 2. When requesting some extra wash cloths the front desk staff stated they didn’t have any. When asking housekeeping the next morning they stated they didn’t have any clean at the moment. When returning back to our room that evening she left us 1 cloth for our family. Parking on site was quite expensive & space was very limited inside making it hard to park or find a decent space. When peeling back the sheets the cushioned duvet had present stains & debris on them. We did spot 2 little bugs crawling on the dresser that were also missing many of knob handles. We did not find this hotel as comfortable & decided we would not stay here again in the future.

I liked the modern upscale look of the lobby area, however the room my family and I had was an bit outdated. The bathroom did not have any face cloths (wash towels) in it, so we had to shower with long hand towels. Our reservation was for a family of 4 & they only gave us enough for 2. When requesting some extra wash cloths the front desk staff stated they didn’t have any. When asking housekeeping the next morning they stated they didn’t have any clean at the moment. When returning back to our room that evening she left us 1 cloth for our family. Parking on site was quite expensive & space was very limited inside making it hard to park or find a decent space. When peeling back the sheets the cushioned duvet had present stains & debris on them. We did spot 2 little bugs crawling on the dresser that were also missing many of knob handles. We did not find this hotel as comfortable & decided we would not stay here again in the future.

It was a convenient location for all the great spots in Montreal. We wish there was more breakfast food options at the buffet.

It was a convenient location for all the great spots in Montreal. We wish there was more breakfast food options at the buffet.

I enjoyed the air conditioning and the secure parking. The staff was very friendly and gave me all the information I needed. What I did not like: The lobby/reception wreaked of air freshener and parfume/cologne, ugh! The elevator was always on the 6-7 floor so I had to take the stairs which is fine for me but my travel companion could not. This limited what we could and couldn’t do. There was no mini fridge so again I had ice packs but opportunity to add small touches to improve the experience. The hotel itself was alright but I don’t see the value for the price point.

I enjoyed the air conditioning and the secure parking. The staff was very friendly and gave me all the information I needed. What I did not like: The lobby/reception wreaked of air freshener and parfume/cologne, ugh! The elevator was always on the 6-7 floor so I had to take the stairs which is fine for me but my travel companion could not. This limited what we could and couldn’t do. There was no mini fridge so again I had ice packs but opportunity to add small touches to improve the experience. The hotel itself was alright but I don’t see the value for the price point.

Don’t understand the negative ratings. This hotel is fine. My room was great.