Easy checkin, available parking and only a short walk to downtown banff. Room was clean and comfortable.

Had a awful check in, on my first night. Given wrong information on check in by the staff member but returned later that evening and service provided was much better.

Had a awful check in, on my first night. Given wrong information on check in by the staff member but returned later that evening and service provided was much better.

This hotel is located in the quieter section of Banff but still within walking distance to most dining and shopping options in town. Good room size with a sizeable bathroom and limited view of the Rockies. Breakfast was not included but its restaurant boasts for serving the best in town. Parking is free too. It would be great if there was a kettle for boiling water.

This hotel is located in the quieter section of Banff but still within walking distance to most dining and shopping options in town. Good room size with a sizeable bathroom and limited view of the Rockies. Breakfast was not included but its restaurant boasts for serving the best in town. Parking is free too. It would be great if there was a kettle for boiling water.

No frills hotel option walking distance from downtown Banff. Negatives: creaky spring mattresses, loud A/C and street noise, old TV, first floor smelled like smoke, no elevator to parking garage. Positives: Saved hundreds of dollars compared to the big lodges, big free parking garage good shower and soaps, nice chair, Keurig/K-cups, big room. Overall worth it for an overnight or short stay from Calgary but I wouldn't book for your honeymoon here.

No frills hotel option walking distance from downtown Banff. Negatives: creaky spring mattresses, loud A/C and street noise, old TV, first floor smelled like smoke, no elevator to parking garage. Positives: Saved hundreds of dollars compared to the big lodges, big free parking garage good shower and soaps, nice chair, Keurig/K-cups, big room. Overall worth it for an overnight or short stay from Calgary but I wouldn't book for your honeymoon here.

I was disappointed in the property. They did allow us to park our car in the morning then we checked into our room an hour early. The hotel is very dated and a bit off kilter. The floors slop, room doors are all over the place. We entered our room on a warm Fall day to find the heat going full blast. We tried to turn it off and turn on the AC. Nothing worked. We called maintenance and they couldn’t figure anything out so they unplugged everything and brought in a mobile AC machine the size of a large suitcase. It had to have a large tube go out the window so we used all our towels to cover the opening so bugs wouldn’t get in. A few hours later we returned and the room temp was good. My daughter wanted to take a shower and within a minute, the bathtub was not draining and the water was up around her ankles. Again we called maintenance and the same man came and repeatedly plunged the tub and finally had to put chemicals down to clear the clog. He came back an hour later and ran the water and said we were good. Add to that, an empty conditioner container and no cleaning service the three nights we stayed. I was disappointed as the hotel had good ratings and I was paying over 400 a night. I expect better! Was this room not used previously that the cleaning service didn’t know the bathtub didn’t drain? Why didn’t anyone try to fix the AC/heat issue while we were out of the room.

I was disappointed in the property. They did allow us to park our car in the morning then we checked into our room an hour early. The hotel is very dated and a bit off kilter. The floors slop, room doors are all over the place. We entered our room on a warm Fall day to find the heat going full blast. We tried to turn it off and turn on the AC. Nothing worked. We called maintenance and they couldn’t figure anything out so they unplugged everything and brought in a mobile AC machine the size of a large suitcase. It had to have a large tube go out the window so we used all our towels to cover the opening so bugs wouldn’t get in. A few hours later we returned and the room temp was good. My daughter wanted to take a shower and within a minute, the bathtub was not draining and the water was up around her ankles. Again we called maintenance and the same man came and repeatedly plunged the tub and finally had to put chemicals down to clear the clog. He came back an hour later and ran the water and said we were good. Add to that, an empty conditioner container and no cleaning service the three nights we stayed. I was disappointed as the hotel had good ratings and I was paying over 400 a night. I expect better! Was this room not used previously that the cleaning service didn’t know the bathtub didn’t drain? Why didn’t anyone try to fix the AC/heat issue while we were out of the room.

We really liked our stay. Don’t really need to use the room much though but the layout worked really well for us. We were lucky enough to stay on the top floor and enjoyed our view. Wish the parkade was a bit taller and that we didn’t have to check in at Irwin’s first.

We really liked our stay. Don’t really need to use the room much though but the layout worked really well for us. We were lucky enough to stay on the top floor and enjoyed our view. Wish the parkade was a bit taller and that we didn’t have to check in at Irwin’s first.

Our last night in Banff after 10 days of camping, nice an d comfortable

Our last night in Banff after 10 days of camping, nice an d comfortable

Great hotel, the front desk staff were super friendly and accomadating

Nice place. Would stay again.

In a great location. Room was comfortable and large. Great soaking bathtub! Parking was underground with no elevator. Had to use stairs to main floor then use elevator. Pet friendly 🐕

This is a tired old Motel that has no right to be charging $500 a night. No coat-hangers!!! No cupboard space.

It was what I was expecting and hoping for.

It was what I was expecting and hoping for.

Basic accommodation but lacking in storage space for clothes (hanging and drawers).

Basic accommodation but lacking in storage space for clothes (hanging and drawers).

If you are expecting two bedrooms, as the listing states you will instead be faced with ONE bedroom and another bed in the sitting area of the hotel room as soon as you walk in. In addition, said sitting area has no A/C nor any screens on the one narrow window so there is no way to get any air in this room. Probably because of this the room smells moldy. When we asked the front desk (of the neighboring hotel as this hotel does not have a front desk) they tried to remedy the situation but there were no screens that they had that would fit the window so they gave us the fan that was behind the front desk! They tried to help in any way they could but there were things that could not be solved. The condition of the room and what meager furnishing it had, the lack of any dresser or table in the bedroom that had a door, no closets at all anywhere. We did ask for luggage racks so we would not have to place our luggage on the floor and the helpful front desk next door brought them over. The entire hotel room did not feel clean and the bathroom sink was dirty. This hotel needs to be shut down and renovated before operating any longer!!!

If you are expecting two bedrooms, as the listing states you will instead be faced with ONE bedroom and another bed in the sitting area of the hotel room as soon as you walk in. In addition, said sitting area has no A/C nor any screens on the one narrow window so there is no way to get any air in this room. Probably because of this the room smells moldy. When we asked the front desk (of the neighboring hotel as this hotel does not have a front desk) they tried to remedy the situation but there were no screens that they had that would fit the window so they gave us the fan that was behind the front desk! They tried to help in any way they could but there were things that could not be solved. The condition of the room and what meager furnishing it had, the lack of any dresser or table in the bedroom that had a door, no closets at all anywhere. We did ask for luggage racks so we would not have to place our luggage on the floor and the helpful front desk next door brought them over. The entire hotel room did not feel clean and the bathroom sink was dirty. This hotel needs to be shut down and renovated before operating any longer!!!

It is close to the Banff town.

It is close to the Banff town.

Great

Good hotels at Banff

Good hotels at Banff

Great

It was good. Location was very good. Staff was very welcoming. Would have been better if the rooms had a closet. Nice and clean washrooms. Very comfortable beds.

Overall clean but old. Definitely needs upgrades. Beds were comfortable. Close walking distance to restaurants. Horrible parking. Don’t recommend for any large suv or pickups.

It was good. Location was very good. Staff was very welcoming. Would have been better if the rooms had a closet. Nice and clean washrooms. Very comfortable beds.